Dreams レビュー 

Very satisfied with the service by Katie 100 percent

The delivery of the bed frame was fabulous. The delivery guys could not be faulted. Helpful, polite, clean and courteous. The bed frame itself is lovely however there were some minor scratches and dents on the headboard which were disappointing at the price point. These must have been present before the item was packed because the packaging was outstanding. So really a quality control issue.

Appalling customer service, I took a day off work fora delivery i pre-booked. It didn't turn up, and nor was I contacted, I still haven't been contact. The customer service is too busy to take any calls and I haven't received al call back. If Dreams are unable to fulfil my order or to even contact me, I will have to take them to the small claims court to get my money back, and I will not be using them for the new bed I need to buy.

The service and knowledge was faultless. Very pleasant to speak with and we got what we wanted and needed.

ABSOLUTELY DIABOLICAL SERVICE FROM DREAMS!!!!

This is now my second review with no resolution to our problem.

We went into the Derby branch on 7th July 2026 and purchased a new bed and mattress totalling £2,500!

We had originally set the delivery date for 31st July 2026.

31st of july arrived, no phone call or confirmation email about the delivery. We chased it up calling the branch.

We were told it would now be delivered 23rd August 2026. I explained that this is unacceptable as we've moved into a newer house with no bed to sleep on and we had chucked the old bed in preparation for the new item. My partner was at the time 29 weeks pregnant!

Today (21st August 2026) my partner, now 32 weeks pregnant has called up to see about a time slot for tomorrow's delivery, only to be told again it'a now delayed a further week!

My partner started crying on the phone to the manager at Derby store and zero empathy was shown.

I have now phoned John myself and expressed my anger at him, to which I got "it's not my problem!". I explained it is, as he works for the company and is the manager of the branch we purchased the bed from.

I have tried to call head office and have been put in a call back queue.

Absolutely DISGUSTING SERVICE.

I am now on way to my local branch to get answers.

I want this sorting by Tomorrow otherwise I am taking legal action!

Eve (dreams staples corner) was very helpful in finding us the right matress that suits our needs. Her knowledge and approach was second to none.

Dreams has very good products but their customer service is a nightmare, I bought a mattress online and they said that they would deliver it within 3 weeks.

After 4 weeks of waiting and no news from them, I tried to contact them, their telephone service or live chats are always busy, waiting times of up to 2 hours is standard if you are lucky to be put on the waiting queue, most times they tell you to call back later.

I went to one of their physical shops and they said they could not help, at the end I submitted a help request online, they replied in 4 days and my mattress was deliver 6 weeks after I bought it.

I visited Dreams Eastleigh earlier today to purchase a new bed. I experienced a warm welcome as soon as I entered the store from Mike and David who listened to my requirements, were very knowledgable and, helpful and I came away with the bed that I needed. Excellent Customer Service

Absolutely Appalling Customer Service – Left Sleeping on the Floor

I am extremely disappointed with Dreams and their customer service following a fault with my Sleepmotion 200i adjustable bed, which I only purchased in February 2026.

The bed has suddenly stopped working and is stuck in the reclining position, meaning I cannot use it properly. I have a very bad back problem and, because of the position the bed is stuck in, I have been left having to sleep on the floor.

Trying to get help from Dreams has been an absolute nightmare.

I called customer service and the automated system told me I was position 2 in the queue and my call would be answered in approximately 1 minute. I was actually left waiting for 1 hour and 27 minutes before somebody finally answered.

When I eventually got through, I spoke to Emily. Despite me remaining polite throughout the conversation, I found the way she spoke to me extremely rude and unhelpful. I have a recording of the call.

Dreams have now ordered a part which they think may be faulty. However, I have been told that when the part arrives, I then have to call Dreams again to arrange an engineer. Considering it is currently taking me up to two days just to get through to somebody, I honestly dread having to start this whole process again.

Their online chat does not work for me either, so there seems to be no reliable way of getting urgent assistance.

I also contacted Dreams previously and received an automated message saying somebody would call me back before 6pm. Nobody called.

This is an adjustable bed that is only around six months old. I did not expect a bed of this age to fail, and I certainly did not expect this level of after sales service when something went wrong.

I am now stuck with an unusable bed, sleeping on the floor because of my back, waiting for a part that might solve the problem, and then I am expected to spend potentially hours trying to contact Dreams again just to arrange an engineer.

Order number: 332A017209

I am posting this review in the hope that somebody senior at Dreams will actually take notice, contact me urgently and take ownership of this problem from start to finish rather than leaving me to keep chasing customer services.

I would appreciate somebody from Dreams contacting me as a matter of urgency.

I went in was served by Gary Bale in dreams st helens, he was very friendly offered my mum and myself a cup of tea he showed me sleep match I used it I thought was nice comfortable, he shown me mattresses about 3 I chose my mattresse very happy with what I picked I bought a cooling pillow very happy with service he provided

I received excellent service. Amanda from the team valley store was really welcoming and helpful when explaining my mattress and bed frame options. The sleep match system helped me find the best mattress support

Julie & Katrina we can thank yous enough for the experience and customer service yous provided for my gran and for her needs was highly satisfied and couldn’t have asked for better staff to help us walk away with new mattress and bed

Thanks very much highly recommend

The delivery men went above and beyond for me I was very happy with how polite and helpful they both were

We visited the Ashton branch to look for a new bed. We had a lovely young man named Ryan who helped us. He was so knowledgable and knew everything about every bed and was very personable , nothing was too much trouble - this made our visit so lovely . A credit to your company - yes we bought a bed!!

Ordered a bed on the 12th of August which said would be available. But now apparently not available till 11th of September. Shocking services will never use them again

⭐⭐⭐⭐⭐ Outstanding service – you can truly see his passion for his work!

We came to look for a mattress for our new home, and this was the very first store we visited. We didn’t know much about the different options at first, and we feel so incredibly lucky to have found exactly what we wanted here on our very first visit.

We were helped by Robert, who was professional, friendly and endlessly patient. He gave us all the time we needed, listened carefully to everything we were looking for, and went above and beyond for us. We saw him carry mattresses himself, check prices thoroughly and double‑check stock availability, all with such energy and care – you can really see how much he loves his job. He also made sure everyone in our family felt welcome and looked after, including our children.

The whole team worked together so smoothly and brilliantly too. We would also like to say a special thank you to the lovely Louise (we hope we have the name right!) for looking after us so kindly as well.

We arrived just after 6pm, and never expected to find exactly what we wanted so quickly and easily – it solved everything for us in no time at all.

Thank you so much Robert – we will definitely be back, and will happily recommend you to everyone we know!

Just come back from ordering our new bed from Dreams. The staff were very friendly, courteous and attentive, answering all of our queries and explained fully all parts of the price, and even gave us a good deal on the mattress protector that we bought. Cannot wait to take delivery now! 🙂

Annette was extremely helpful when we came into the store, she helped us find the bed and mattress we were looking for and got the ball rolling really quickly.

Her and Scott even stayed behind one day to help me get the deal over the line which is much appreciated! Thanks to both of them.

Delayed my delivery at last possible minute with the most pathetic email making sure they covered every excuse possible without any actual detail. Delivery date was already past the original time frame and had to be chased up. Had already booked day off work and removal of old mattress, neither of which bothered them.

Out of this world experience. My mum has disabled issue and it shows. Not only did Roger made us feel welcome. Help took care of my mother’s needs when it comes of her comfort with the different options, he took his time with us. We had such a good time I even bought a mattress as well mid way through. If you ever want to get a mattress or even a bed in Rugby go to Dreams and speak to Roger.