Dreams レビュー 

I placed an order on the 8th of June 2026, for it to be delivered on the 26th June. Our driver called and said our mattress was damaged by staff loading the lorry. He said he didn’t feel comfortable handing over damaged goods (this part of the service I appreciated greatly). I new date after me chasing them for over a week was was then the 28th July a whole month later… I then waited all day then with no communication from the company, I then was waiting for a call back and online chat for over 5hours!! For someone to finally talk to me, to be told (what I already summarised) that my order was not being delivered and a new date of then 27th August was arranged ( we are now at TWO MONTHS)… today we received another email (25th August) that yet again our mattress will not be delivered again and that the new date is the 24th September is possibly when it will be delivered. This is really poor service and I have throughly lost faith in a company I have brought things from on the past, I will not be using them again on the future as I cannot trust their service. I am cancelling my order. From date of order to this potential new date will be 4months of waiting for a mattress!

What great customer service....Martin, Michelle, Dawn and Josh all went above and beyond! If I could give you more stars I would!

Visited the dreams store in perry barr. We had Slim look after us and he was so helpful. The service he gave us was brilliant, he explained all the extra bits great too and we left buying a great mattress.

Caroline and sue at the Gravesend store were brilliant, they were so helpful and stayed extra to help us finalise the transaction. The definition of going above and beyond and for that we’re very grateful! It meant we were able to order the mattress we wanted and hopefully can start sleeping a bit better. Thank you again!!

We ordered our £3000 Feather and Black mattress a month ago. We were promised a Saturday delivery as it’s hard for us to get weekdays off work. We were sent email confirmation of the delivery as promised a couple of days before the delivery, confirming the Saturday eta. Saturday came and went with no contact. We tried calling F&B’s customer services who closed their phone lines before the 5pm scheduled closing time. We called Dreams on the Sunday and spoke with the manager, who apologised and said that they apparently couldn’t contact us, and the delivery was set for the next Wednesday (tomorrow). He promised us morning delivery which we accepted. We received a message today advising our delivery time slot between 12-2 (not the morning). We called Dreams, they didn’t have a manager working. We said we’d try again tomorrow. 10mins later we receive a call from Dreams customer services advising us that our order was experiencing production delays and the soonest they could deliver is a month away.

Dreams seem more than happy to take your money, but have absolutely no follow-through when it comes to after sales and no way of actually delivering their promises. F&B have wonderful made-to-order mattresses on display, but don’t actually make anything in the month lead time they give you, and make it impossible for you to contact them.

We’ve had enough of being let down at the last minute and we cancelled the order. I refuse to wait another month for a promise, with the high expectation that it will not be honoured. I have been literally dreaming about a good night sleep for a month, and I’m now back to square one trying to find a repeatable supplier who can actually deliver on their promises.

This is without a doubt the worst customer service I have ever experienced in my life from Dreams. I even feel aggrieved at having to provide a minimum of 1 star, which is far more than they deserve. The way we have been treated after laying down the best part of £1,300 is disgusting, and it feels as if Dreams are holding us in complete contempt as paying customers. At the time of writing, we are still waiting to speak to an actual human being who works at Dreams to provide us with any update at all.

Me and my partner ordered a super king bed and mattress online on July 8th. After 2 weeks, we had received 0 correspondence or updates from Dreams, leading us having to try and approach them asking for simple delivery updates - which you would think any other normal functioning company would provide as a matter of formality. Dreams do not accept phone calls, so customers are forced to use their live chat option, where you will receive a response to your enquiry at seemingly any random point in the following hours/days/weeks. After several enquiries, we were finally told our bed would be delivered on August 22nd. As we were expecting this, we had dismantled our current bed on Aug 21st, happy to sleep on the mattress for 1 night. However, after dismantling the bed, we then received an email saying the bed could not be delivered, with 24 hours notice.

On the morning of the Aug 22nd, we then received a call from the Dreams delivery driver telling us the bed could be delivered but not the mattress?? We settled for the bed to be delivered, and we were told to contact customer service. It has now been 4 days of sleeping on our old mattress on the floor, with the bed in flat packs scattered around our 2 bedroom flat. We are completely in the dark about where our mattress is.

I can only take as I find, and I have found Dreams to be utterly and completely beyond incompetent. I would discourage anyone from purchasing from this company, as it would appear they hold their customers in total disregard.

Avoid this company!! Out of pocket £1000 since June, still no bed after 3 scheduled then cancelled deliveries over the last 2 months with no explanation other than stock issues. Delivery cancelled again today and rescheduled for the 4th time at the end of Sept with no guarantee that it will arrive. Delivery cancelled each time with under 24/48 hours notice resulting in 3 days loss of pay for me each time - Staff in shops are fantastic but unable to help - they are just as uninformed as customers as to why deliveries and orders are being cancelled. I have contacted customer services and sent DM's no response. I will be taking this further. Please do not order from Dreams

Eve was very helpful and very friendly to us. Thank you very much for good service.

What didn't go wrong? The website doesn't work and hasn't since it was 'upgraded' a month ago according to staff. The delivery date was changed at 17:15 the date before the scheduled delivery. The call centre is only open 10:00 - 16:00, but don't bother, no one answers, you're pushed to a call back service and no one calls back. They'll be the next to go into administration, through their own incompetence.

Brilliant service, Sean was excellent at providing advice and giving us the best options for our budget. Couldn’t recommend enough.

More like NIGHTMARES.

My family had an order that was meant to be delivered on Saturday - we were told on Friday night last minute that delivery would be delayed - with no estimate of when.

It’s Tuesday evening and still haven't heard ANYTHING else - no alternative date or update. I’ve sat waiting in a queue for a call back from customer service all day today - rang them when they opened. NOTHING. An email was also sent to customer service on Saturday. NOTHING. Absolutely zero communication from anyone and no way to get help from an actual person.

My parents are elderly - and this bed was ordered because they're due to move into a bungalow this week. They CANNOT have nowhere to sleep. My dad is 90 and has mobility issues and we specifically placed this order MONTHS in advance to ensure all would be ready.

We’ve spent a great deal of money on the 3 products we ordered - and the lack of communication and putting vulnerable people out of pocket and without a place to sleep is completely unacceptable. We will never be purchasing from Dreams again.

We went in to try the sleep match and met Emma our bed advisor, she was incredibly helpful showing us multiple options that worked for us from the information given with sleep match.

I rely on a walking aid and she was super considerate didn’t make a big deal of it which made me incredibly comfortable! And I never felt rushed.

Came out very happy with our new mattress and pillows ordered!

Aisha was really helpful and was very professional

Absolutely useless. When we ordered our two mattresses we were expecting delivery in 2-3 days. When the delivery day arrived only one was delivered. The second mattress was rearranged for two weeks later and it has yet to arrive. No contact from them, nothing to say it isn’t being delivered just complete ghosting. Terrible customer service, can’t get hold of anyone. I’m on hold for literally hours, did the call back service and they call 10 minutes before closing and we missed the call, their online chat isn’t working and can’t manage the order online as it’s not working. Tried to email and told they try to contact within 7 days so again waiting on that. So 3 weeks after ordering our mattress we’re still waiting with no ability to get hold of anyone to fix it. I never write reviews but this is so infuriating I’m on here now to try and get a response from someone at dreams!

Very disappointing experience with Dreams

I ordered a mattress from Dreams on 2nd August, with delivery booked for today, 25th August.

Since placing the order, I had received no further communication whatsoever to confirm the delivery. Given the number of recent reviews I had read about orders being delayed or not fulfilled, I decided to contact Dreams this afternoon to make sure my delivery was actually going ahead.

I tried all of the available contact numbers and eventually resorted to selecting the option to place a new order. Miraculously, someone answered after just two rings!

I explained that I was simply trying to find out whether my existing order was being delivered. I was then transferred to customer services and placed in a queue. I was number 3 in the queue and remained there for over an hour.

I eventually managed to get a call back from the store, explained the situation and was told that they would look into it and call me back. An hour later, I received a call explaining that the store had received an email from customer services confirming that my delivery was not going to take place.

When I asked why my delivery had been cancelled/postponed, they couldn’t tell me.

I was offered a new delivery date of 10th September, along with £50 as a gesture of goodwill.

I refused. The problem isn’t simply the delay — it’s the complete lack of communication. Had I not chased Dreams myself, I would have been sitting at home today expecting a mattress that was never going to arrive, with absolutely no explanation or warning.

After reading other customers’ experiences of deliveries being repeatedly postponed, I wasn’t prepared to take the risk of waiting until September and potentially finding myself in the same situation again.

I therefore cancelled my order and will be purchasing my mattress elsewhere.

Dreams — customers shouldn’t have to spend hours chasing you to find out whether an order is actually going to arrive. If you can’t fulfil an order on the agreed date, the very least you should provide is clear and timely communication.

Extremely disappointing experience, and unfortunately one that has completely put me off ordering from Dreams again.

Dealt with Shirley at Bracknell she was wonderful. So helpful understood our needs so bought a bed mattress and 2 pillows. Don’t waste your time going anywhere else!

Lucy, the assistant was extremely welcoming and helpful. Her knowledge of the products is excellent! She is very personable and easy to relate to.
Lucy provided us with all the information that we needed. Her vibrant personality is lovely. She's a real asset to the company!

DO NOT BUY FROM THIS COMPANY! They have let us down due their new delivery system messing up orders (apparently) communication has been stopped on the online chat, when you phone it refers you to the chat and emails are basically saying don't email us as we have you in our queue of up to 7 days. Still waiting for replacement feet for the one bed that was delivered and still waiting for the other divan as they only delivered one with two mattresses. The delivered divan was obviously not quality checked as there were staple sticking out along the bottom of the bed. I felt sorry for the delivery team having to take the brunt of the company's incompetencies. They said in the chat that I will be compensated for the stress and inconvenience caused, I can't see that happening if they don't communicate!! Save your money and shop elsewhere!

We was helped by Linda today at Broadstairs Dreams. We have found our mattress type each (firm & extra firm) the mattress we need to support our two different mattress needs and the duvets we need for my husbands running hot throughout the night. Thank you so much Linda.

Daljit was a great support with choosing our new mattress at the Dreams store in Slough! Great customer service, knowledgeable, very kind, and helpful! Would definitely recommend her service when visiting the store. Thank you Daljit! :)