Dreams レビュー 

I placed an order for a bed on 25th July and was given a delivery date of 21st August. Dreams required the remaining balance to be paid by 14th August, which should have been straightforward, except it was practically impossible to get hold of anyone.
When I tried calling customer services, I was met with a recorded message advising that no one was available and to go online. Going online was no help at all, as I was simply directed back to the same phone number that had sent me online in the first place. After multiple attempts, I eventually received a call from Dreams advising that I needed to make my payment. I paid the balance immediately and was reassured that my bed would still be delivered on 21st August.
Then, on 20th August, just one day before the scheduled delivery, I received an email informing me that my delivery had been delayed until 8th September. To make matters worse, I then received another call from Dreams claiming that my balance had not been paid, despite the payment already having been made.
Since then, I have made numerous attempts to contact customer services to resolve the situation, but it remains virtually impossible to speak to anyone. There appears to be no accessible email address, online chat, or contact form, leaving customers with no effective way to resolve issues.
The entire experience has been frustrating, disorganised, and incredibly disappointing. If you're looking for a bed within the next couple of months, I would strongly advise considering other retailers. Based on my experience, Dreams appears happy to take your money but struggles to provide accurate information, reliable delivery dates, or basic customer support.

Ordered a bed on the 3rd March 26.
We were told the bed would take anything from 9-12 weeks to be delivered.
12-13 weeks got the message to go in store and arrange delivery.
Store delivery would take another 4 weeks.
The day before delivery we were informed by text that the bed wasn't ready for delivery and to ring customer services.
Rang CS and apologetic. Arranged another date (another 4 weeks) and othered cash back.
4 weeks later the day before delivery another text cancelling the delivery and a message to ring customer services again.
CS apologetic. Offered more money back and another 9 weeks delay or the oppotunity to cancel it completely.
Asked if we could just get another matress in the meantime as our matress wouldn't last another 9 weeks plus the added delivery time!

Said they'd get back to me, this was 2 weeks ago. Still NO contact.

Rang today and several hours waiting and no call back...

Its a really really poorly organised business. The customer service team are lovely folk, but they're just papering over the cracks...oh and somewhat forgetful as I still have no idea where my bed is or if it will ever arrive.

This is after a £1700 deposit.

From March to December (if it goes ro plan) is way too long to wait for a bed, I could have built a house with in that time. Very poor and won't be going back.

Dreams Hereford are an amazing team of staff! Super helpful and will go above and beyond for you. We were recommended a mattress in a different store which turned out to really hurt me, the Hereford team swept me off my feet and all grouped together to find me the perfect one and have it changed in 30 minutes, ordered to be delivered and swapped within a few weeks. The store is tidy and well laid out and the staff are all clearly very knowledgeable. Thankyou so much for your help Hereford team!

We're very sorry to inform you that your order has been delayed at short notice, and we won't be able to deliver tomorrow. This delay is due to an unexpected issue with our supplier being able to deliver in to our Delivery Centre. We apologise for any automated timeslot messaging you may have received prior to this email.

We sincerely apologise for the extremely short notice. We understand how disruptive this can be and regret that we weren't able to give you more time to plan.

We're actively working to resolve this as quickly as possible and will update you again within 48 hours.

We understand this news is frustrating and we are sorry we've not been able to get it right first time. Please bear with us. If you'd like to get in touch, please.
Just received this message. Should have the bed I ordered over month ago Friday evening received this message from dreams

I visited the store and was met by a professional, polite and extremely knowledgeable staff member.... Jacob! I honestly thought he must have studied so hard to remember all the information he gave me. He was very attentive, didn't try to pressure me or upsell. He listened to me and my needs and gave me the best options available. Unfortunately due to new operating systems we had issues. He absolutely tried his best to correct this and tried contacting several super users and different departments to rectify. No one could help. Jacob has only been there a few months and I can't believe his patience and determination to get the issue rectified. He was calm and collected and knew he was trying everything in his power to sort the issue. I was in store for around 3 hours... he did not stop trying every avenue. I honestly have not experienced someone so dedicated in this kind of customer role and really think he should be mentioned and rewarded. He could not apologise enough. Of course was an extremely frustrating situation and to add to that I had a 5 year old with me who again he was lovely to. Just huge thanks as sometimes these things happen but it's the way it's dealt with is what matters.thanks Jacob! Weston super mare store

Fantastic service from Katrina. Can’t fault her service and passion.

Martin was very pleasant and answered all the questions we had.

He greeted us offered us water and a pillow.

Great communication went through everything and all available options. Didn't feel pressured we were able to take our time and they left us to have a look and talk about it before buying.
We went ahead and brought our items. Shout out to Gemma for all your help.

Ryan at Peterborough Dreams was very helpful and friendly

St Helens
Gary was amazing in helping me today with my visit. He made me feel at ease in what I was looking for and he was very friendly. He never rushed showing me all the products that was recommended from the sleepmatch. Great customer service

Superb service from Dreams - pleasant sales lady

Eve at Dreams Staples corner was amazing. Great customer service. Really happy with my purchase at dreams.

We visited the store with the intention of buying a new mattress, but had no real idea of what we wanted. Diane took us through the sleep match process, where the machine found the best match mattress for us. After this we were showed a range of mattress around the store. We left very happy with a new mattress to be delivered to our door!

When I had an issue with the arrangements for the delivery of a bed I spoke to the branch and was treated with respect and Caroline and her manager Lee managed to resolve it completely to my satisfaction. I would definitely recommend the Gravesend branch of dreams for excellent customer service.

I am so incredibly disappointed in the customer service. We ordered a Bed and base and we booked delivery for today 21 Aug 2026. The email confirmation said that we would expect an email the day before with a time slot. We did not get a time slot email or text. We tried calling the customer service line in the morning when it opened at 10am and were told they were experiencing high volumes and put us on a call back list. I tried using the chat function and it stated that it was unavailable. We then contacted an email address to ask if delivery would happen today. I got a response back from a Sebastian T using unprofessional language such as 'You are deffo out for delivery today' and 'I will get someone to call you my good man'. Absolutely unacceptable response considering it is now almost 5pm and no one has contacted me.

My husband called the Rugby store we ordered from and the person who answered confirmed they could see the delivery date was for today but could not see further detail. They subsequently gave us the same customer service number that does not work.

I cannot believe how poor this entire process has been and we still do not have our bed.

the service was amazing owyn was so kind and patient 100% recommend really kind

Brilliant service, so speedy and very helpful. Thank you Owyn!

Dealing with us and organising replacemnt.

Great customer service from start to finish at Tamworth. Welcomed into the store by Sam who then looked after us for the next hour or so. Very patient and helpful. Nothing too much trouble. Looking forward to our new mattress landing! Thanks Tamworth team.

Extremely poor service. I will never be using this company again.
We ordered a Mattress on 18th July and we chose our delivery date as today (21st August). In preparation, we have been busy all week dismantling and disposing of our previous bed in order to make space for the new Mattress.
Yesterday evening we received an impersonal, generic email saying our Mattress would no longer be delivered and is now scheduled for delivery next month (14th Sept). We are now left without a mattress to sleep on and I have tried to contact the company via live chat, email and phone and I have received no response.
Unacceptable customer service and service levels mean I would never recommend buying a mattress from this company again.
Now, I am left sleeping on the floor with no information as to why my Mattress is delayed and no compensation for the extreme inconvenience caused.
After reading other reviews, I now also fear that the Mattress will not even be delivered on the 14th September and will be delayed further.