Fraudulently sign you up for a subscription. Avoid!! I made a one-off purchase of £40 and then got an email a month later to say they were preparing the same order for dispatch. I emailed them immedia... もっと見る
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レビュアーのコメントを見てみましょう
I would choose ZERO stars if that were an option! This company only wants to rip people off. You cannot cancel your subscription online as they state you can and give you bogus instructions to do so.... もっと見る
Same experience as many who have left reviews. One time purchase then an amount debited from my account a month later for a subscription I did not know about. Contacted customer services who were init... もっと見る
The app never really works. All their client numbers are fake. Many quit after a few months because the app just doesn't work. Integrations fail, they change API documentation without warning, they of... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.
連絡先
222 Berkeley Street, 02116, Boston, 米国
- support@drift.com
- www.drift.com
1.2
ひどい
199件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Testing out Drift on our new marketing website... :)
Just integrated Drift into our new marketing website. Such cool features! And really great that it is configurable both through the settings and via api. :D
2020年4月24日
自発的なレビュー
Drift からの回答
Hi Kelli,
Glad you are liking Drift so far! Please let us know how we can help you are you test us out!
All the best-
Julie Hogan, VP Customer Experience
Easy to use, loads of power and potential
Easy to use, easy to build and easy to integrate with Salesforce!! There's a lot of potential to build pretty involved and almost expert system level ChatBots, even at the lower licence levels and plenty of opportunity to upgrade to AI and full NLP levels :)
2020年4月22日
自発的なレビュー
Drift からの回答
Phil,
Thank you! We're flattered. Thrilled to hear Drift has been easy for you to build and integrate with SF. We'd love to get you onboard with AI! Keep us posted on how we can continue to support you. Thanks again for taking the time to let us know your feedback.
All the best-
Julie Hogan, VP Customer Experience
Drift is helping my Sales team really…
Drift is helping my Sales team really get a better handle on customer experience and helping us organize our important first Sales conversations with prospects, and routing them much more quickly, which is great fro operationalization as well as branding. We needed this solution for so long, and we finally got it!!!
2020年4月17日
自発的なレビュー
Drift からの回答
Hi Rudy,
We're so happy to hear this. Thank you for taking the time to share your feedback with us. We get really excited when we hear Drift is helping with customer experience, and the efficiency of your sales team!
Please let us know what else we can do to be helpful to you and your team.
All the best -
Julie Hogan, VP Customer Experience
So much time wasted with Drift.
Drift is great at marketing hype, they tell a super compelling story during the sales process, only to find things are not as they seem. They don't offer a free trial, which is fine. But having signed up... paid... then tried to cancel you can figure out why they operate the way they do.
From the start, misrepresenting the segment.io integration through to being overcharged and having to fight to get a cancellation (I'm not the only one according to the reviews) are good reasons not to use Drift. But there were also plenty of annoying bugs and bad support. So many...
I work with a lot of SaaS marketing tools, this is by far and away the worst I've dealt with.
Drift is really damn impressive at hyping their story, but it's an ordinary product with poor business practices.
2020年4月15日
自発的なレビュー
Drift からの回答
Hi Nick,
We really messed up here. I'm sorry you've had such a bad experience with us, in a number of different ways.
If you're open to it, I'd love the opportunity to chat more (won't take long I promise) to see where we failed both in your cancellation experience and the challenges with the integration. If you reach out to me directly at jhogan@drift.com we can find a time that works for you.
Thank you for taking the time to share this, and a sincere sorry from us.
All the best-
Julie Hogan, VP Customer Experience
Drift からの回答
Hi there, we're so glad to hear! If there's anything else we can do to help you, please let us know!
All the best-
Julie Hogan, VP Customer Experience
Drift is one of the easiest to use…
Drift is one of the easiest to use systems for communicating with interested prospects, and current customers alike. We love how simple it is to use, along with the tons of extra features it offers!
2020年4月7日
自発的なレビュー
Drift からの回答
Hi Allen,
Thanks for taking the time to share this, we're flattered by the 5 stars, and so thrilled to hear you've found Drift easy to use!
Please let us know how else we can be helpful to you.
All the best-
Julie Hogan, VP Customer Experience
it's a bit too soon to give an opinion…
it's a bit too soon to give an opinion as we've only been working with Drift a short time! The service reps have been very helpful. Would like to see weekly meetings/updates with Drift reps. I do find we too many on site visitors with generic yahoo, gmail, etc emails and not business related inquiries. Not much inquires during EST hours at all.
2020年4月1日
自発的なレビュー
Drift からの回答
Hi Darlene,
Thanks for joining us as a customer! We're really happy to hear the service reps you've worked with have been helpful. Our team can continue to help you best optimize your set-up so you're getting the most valuable visitors. Please let us know how else we can help you as you continue to use Drift.
All the best-
Julie Hogan, VP Customer Experience
Excellent addition to the sales org
I genuinely like Drift and the functionality it brings to my team. We are fairly new in taking on the project and are just starting to really see positive results. We get a large amount of traffic on our website and the chat feature is a must have to be competitive. We have seen millions in pipeline that we can attribute as coming from Drift. We are going to start utilizing the live view function soon to proactively chat with site visitors and help enhance their experience on our website.
2020年3月20日
自発的なレビュー
Drift からの回答
Hi Aaron,
Millions in pipeline!!! That is amazing to hear. Yes, the live view function should help in driving even more value for you. We're thrilled you're seeing results, happy to continue to helping you however we can!
All the best -
Julie Hogan - VP, Customer Experience
Awesome Sauce
Awesome. Easy to use. Great support and onboarding. The team is proactive and friendly. Definitely recommend.
2020年3月18日
自発的なレビュー
Drift からの回答
Hi Ben,
Thank you for taking the time to write this. We're so happy to hear you're having a great experience with support and onboarding, as well as the product! I can officially say we haven't been called "awesome sauce" before, so thank you for that. 🤗
Please let us know how else we can be helpful to you.
All the best -
Julie Hogan - VP, Customer Experience
Making the life of an AE that much easier
I love Drift! I'm an AE and it makes my life so much easier. Since adding Drift to our technology stack, I now have a steady drip of leads trickling into my pipeline. The ability to A/B test messaging and automate much of the process is a great way to save time and be effective.
2020年3月18日
自発的なレビュー
Drift からの回答
Hi Mitch,
You have no idea how excited we get when AEs tell us they are happy and Drift is making their life easier. Please let us know how we can help you this year in hitting your goals! Chat into us anytime!
All the best -
Julie Hogan - VP, Customer Experience
This has drastically improved our customer service!
This has drastically improved our customer service ability on our e-commerce website. People love the immediate responses. Highly recommend Drift.
2020年3月16日
自発的なレビュー
Drift からの回答
Hi Tangie,
Appreciate you sharing this with us. I'm thrilled this has improved your customer service abilities. Please let us know how else we can help you!
All the best -
Julie Hogan - VP, Customer Experience
Useful tool but limited training and customizations
The Drift tool itself is very useful, but there are some customization limitations. Also, our onboarding experience was poor initially. Once brought to the team's attention, we were assigned a new rep and it has since greatly improved.
2020年3月9日
自発的なレビュー
Drift からの回答
Hi Nicole,
Thanks very much for taking the time to share your feedback with us. I'd love the opportunity to learn a bit more about where you are running into limitations with customization. I'm glad to hear you're experiencing better onboarding, but would also be curious to learn more about what would have made it better for you from the very beginning, and where you're experiencing the training gaps. Please feel free to reach out to me directly at jhogan@drift.com. I look forward to hearing from you.
All the best,
Julie Hogan - VP, Customer Experience
Drift has been an incredible experience…
Drift has been an incredible experience for our company. Our sales reps have the ability to quickly respond to conversations in real-time! Forget days or weeks of delayed response time. We have also opened a number of opportunities through the bot that might not have happened without Drift.
As a whole we are extremely impressed by both the product and the team that makes up Drift - with their eagerness to help and quick response times to questions.
2020年3月5日
自発的なレビュー
Drift からの回答
Hi Kayla,
Wow. We are flattered. ❤️
Thank you for sharing this with us, we can't tell you how much we appreciate the feedback. I'd love to connect more to talk about the success you've seen! If you're open to connecting, please feel free to reach out directly at jhogan@drift.com.
Thank you again, hope we're able to chat soon.
All the best,
Julie Hogan, VP - Customer Experience
I love the system and working with our…
I love the system and working with our new rep Aamnah.
2020年3月5日
自発的なレビュー
Drift からの回答
Hi Paul,
So happy to hear you love the system and Aamnah! She is a rockstar! 🌟
Please let us know what else we can do to help you this year! Thanks for taking the time to share this feedback.
All the best,
Julie Hogan, VP - Customer Experience
Great communication platform!
Drift provides us a way to communicate with current and future customers, allowing us to create a custom and easy experience for them while they are visiting our website. Internally the tool's dashboard and data helps us understand our successes and it allows us to identify areas of improvement.
2020年3月5日
自発的なレビュー
Drift からの回答
Molly,
Thank you for sharing your feedback with us. I'm glad to hear you're using Drift for both current and future customers! Please let us know how else we can be helpful to you this year.
All the best,
Julie Hogan, VP - Customer Experience
I love Drift
I love Drift! It is an intuitive and easy to use platform that helps to ensure only the most qualified prospects get to chat with our sales team. We have seen tremendous success created qualified leads and revenue for our organization!
2020年3月3日
自発的なレビュー
Drift からの回答
Rachel,
Thank you very much for sharing this with us. We're flattered, and so happy to hear you've seen success. Please let us know how we can continue to help you achieve your goals this year! You are in amazing hands with Lottie!
All the best ,
Julie Hogan, VP - Customer Experience
Drift is a fantastic product
Drift is a fantastic product. Does more than you think and does it better
2020年3月2日
自発的なレビュー
Drift からの回答
Hi JB,
Appreciate the kind words! Please let us know how we can continue to help you with your Sales & Marketing goals this year.
All the best,
Julie Hogan - VP, Customer Experience
Love Drift
Love Drift! Have used it with my past two companies. We always see a spike in engagement after we install it. So effective to be able to communicate directly with our users in real time. Drift's team is also incredibly helpful whenever I have a question or issue.
2020年2月10日
自発的なレビュー
Drift からの回答
Hi Kevin, We're flattered. Thanks very much for taking the time to share your feedback, and for using Drift at two companies! Please let us know how we can be helpful to you this year.
All the best,
Julie Hogan - VP, Customer Experience
I use it on my sites and love it
I use it on all my sites and love it! My favorite part is the bot ❤️
2020年2月7日
自発的なレビュー
Drift からの回答
Hi Algert,
Much appreciated! Thank you for letting us know, we're so happy you enjoy the bot!
All the best,
Julie Hogan - VP, Customer Experience
horrible experience
horrible experience. supports only the basics of whatever we wanted to achieve and then we had to find workarounds for the rest. their documentation images never matched the end result we could achieve, their support never knew how to help or avoided the question giving unhelpful alternatives, and, worst of all, after we have invested so much time into their product, they have now started sunsetting the features we use. absolutely no respect for their customers. avoid!
2019年12月12日
自発的なレビュー
Drift からの回答
Hi there,
Thank you for sharing this. I'm really sorry about this, we really messed up your experience. If you're open to it, I'd love the opportunity to connect and to see how we can make this up to you. Please feel free to reach out to me directly at jhogan@drift.com. Thanks again for letting us know, and I hope we can chat soon.
All the best,
Julie Hogan - VP, Customer Experience
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