This company advertises the self as low cost, they charges us an additional 100£ to add my husband, then we're unhappy I took out a 3rd party insurance and tried to charge us 12£ a day and then the ch... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Bristol branch was easy to access from airport. Staff were extremely efficient and very helpful. Couldn’t fault the car. Great experience.
企業が回答しました
Simon at Bristol branch was absolutely brilliant so helpful when my card payment wouldn't go through as I put wrong card number in !! he made a few phone calls and we got it sorted also gave us an up... もっと見る
企業が回答しました
This was our second time using Drivalia and it was just as good the second time. Great prices and absolutely superior customer service. All the employees were very friendly and helpful.
企業が回答しました
企業情報
Drivalia UK - BRISTOL AIRPORT について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
Bristol Airport A38 Roundabout, Bristol, BS40 9UU, BRISTOL, ENGLAND, 英国
- 01275 402 150
3.4
まあまあ
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really great service for a very…
Really great service for a very affordable price👍🏼
2026年8月28日
自発的なレビュー
Not so low cost and disgusting car
This company advertises the self as low cost, they charges us an additional 100£ to add my husband, then we're unhappy I took out a 3rd party insurance and tried to charge us 12£ a day and then the check in man told me because of that they took a £2000 deposit which would take 21 days to be returned. The car he gave us was dirty and all scratched up. Awful experience
2026年8月9日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great Experience
Bristol branch was easy to access from airport. Staff were extremely efficient and very helpful. Couldn’t fault the car. Great experience.
2026年8月14日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The italian guy is so kind
The italian guy is so kind , 10 stars to Drivalia Bristol!
2026年8月14日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This was our second time using Drivalia…
This was our second time using Drivalia and it was just as good the second time. Great prices and absolutely superior customer service. All the employees were very friendly and helpful.
2026年8月4日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We hired a Toyota Aygo for 7 weeks from…
We hired a Toyota Aygo for 7 weeks from the Bristol airport branch. The service we received was first class and a big thank you to Mila who checked the car back into the depot with a big smile and kind words. We will definitely use Drivalia again.
2026年8月4日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
If I could give zero I would
If I could give zero I would. Arrived after a delayed flight and having no luggage I went straight to the on airport agent but they had given the car I had booked and paid for to someone else as I was late! All this despite putting the flight number so they could track it being late. Very upsetting and meant I missed a wedding as I then had to wait for a taxi.
2026年7月30日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Excellent staff at the desk
Excellent staff at the desk. Recommend submitting their requested information before picking up. Car service excellent, quick and much cheaper than airport car hire firms. Handing car back was excellent and good service from Carlos.
2026年8月3日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid at all costs unless you enjoy…
Avoid at all costs unless you enjoy being lied to and treated unfairly.
Amir is a crook.
2025年8月6日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Everything was great
Everything was great. Except that the car was 7/8 full of petrol. I had a long journey ahead so it would have been better to have started full . And it is very difficult to judge 7/8 when filling up. But that was only annoying thing. Car was great.
2026年7月24日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very efficient and polite service
Very efficient and polite service. Good price too.
2026年7月25日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The Australian guy at the desk couldn’t…
The Australian guy at the desk couldn’t have been nicer and was v helpful
2026年7月2日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Perfect service
2026年7月25日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Staff were great
2026年7月19日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID. I got ripped off on the price of car seats
I booked a car via Holiday Autos with child car seats as extras. When I arrived to pick up the car the price went up significantly due to the car seats. I was told the price of the xtras must be wrong on the Holiday Autos site. That was it - pay a lot extra or don't take the car. I mean, what are you supposed to do? I feel very ripped off and will never use either Drivalia again.
2026年6月27日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Failure to answer phone calls
Thank you for your swift response to my review left on Trust Pilot, 20th July.
However, as per your correspondence stating to contact you if delayed, this was tried, but failure from your staff to answer a call, made it impossible to relay that the flight was delayed, therefore, I feel that it was unfair that we penalised for failures on behalf of your company.
Recorded letter will be sent to Roberto Sportiello this week, including a copy of your reply on Trust Pilot.
2026年7月21日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Do not use Drivalia at Bristol Airport.
Do not use Drivalia at Bristol Airport.
No pick up from terminal you have to walk half a mile down busy roads.No duty of care concerns especially in 29 deg C temps.
Vehicle had so many small dents, scratches, stained seats and a broken wing mirror not listed on the original vehicle condition report that we spent almost an hour getting the original report corrected. This took at least 2 extra visits back to the office for your representative to rescan the changes, one of which, the broken wing mirror moulding, he was fully aware of but had not noted on the original report. It should be noted the Drivalia agent did not get up from his seat and visit the car with us during the entire time we went through this inspection. He was just only concerned to close up and go home for the day.
The vehicle was dirty inside and out and the windscreen glass appears to have not been cleaned on the inside for weeks. The Drivalia depot is a simple gravel covered lot which throws up so much dust in dry weather that the car was so dusty it made inspection for scratches and window glass defects very difficult. When I started the car a change oil warning light came on and I reported this to the agent but he fobbed me off with “all fluid levels have been checked and the car is good to go”.
We made a phone request for a pick up at the terminal but this was refused. The dusty gravel yard ruined our luggage, disgraceful depot conditions.
In summary, the agent’s only interest was in getting the excess paperwork payment done, zero interest in the state of the vehicle and I’m sure now that I foresee that I’m going to have to fight for return of my excess deposit as there are so many defects with this dirty vehicle that we may have overlooked a small defect in the videos and photos we took prior to driving away.
I will be reporting these complaints to RyanAir who recommended Drivalia for hire car use.
2026年7月14日
自発的なレビュー
Drivalia UK - BRISTOL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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