Drivalia UK - EDINBURGH AIRPORT レビュー 

Scott ensured a smooth onboarding. Loved his welcoming and helpful attitude

Very easy pick up experience, Stuart was extremely friendly and helpful-pleasure to meet after an early morning flight!

Exelent customer support at reception. Staff members polite and organized

Florence is amazing! Super experience working with her and her manager. Everyone in the office was so kind.

Car hire was booked from 5pm at the Edinburgh Airport branch .. our flight got in early and we waited on the shuttle bus for around 20mins as expected. Upon arrival at the collection point we entered along with another customer, after 5/6 minutes a staff member came out if the kitchen and advised we would be seen shortly and gave us buzzers. 2 other members of staff appeared and one make staff member served the lady in front of us as expected, the female staff member was attempting to login into the pc which again isn’t unexpected, however a 3rd customer came into the office and the female staff member spoke to them advising as soon as she could login she would be with them , at this point I asked when we would been seen as we had now been waiting for 25 minutes to be seen, she advised she would help us now and this is where the issues came to light - we gave the booking name and drivers id to the female staff member who processed this and then asked what insurance we would be taking as we hadn’t booked any, when we asked what the options where she set a page in front of us and attempted to push us to the most expensive option at £38.99 a day ontop of what we had already paid, we declined the additional insurance and at this point she advised that as we hadn’t arrived at the pick up time of 5pm our pre booked car was as released by the system and she wouldn’t be able to give us the car but could give us an alternative- we had booked a medium car (quashqui) and the alternative was a Corsa - I questioned this as we had paid for the larger vehicle and I wasn’t happy to be down graded - she became visibly annoyed by my decision to question it and advised we could have the car back we booked but for an extra charge - which I refused to pay - after some back and forth I asked for a manger to be advised one isn’t available tonight and I could take the car or leave. We proceeded with the booking and left the premises- the return process was very smooth and the guys on Monday were very helpful

RUN AWAY. THIS PLACE IS A SCAM. The conned me into paying way more for insurance than I should have paid; they sweetened the deal by giving me a discount that I later was charged for; then I was scammed at a parking lot - I have proof that dozens of people were scammed at this lot - and they ignored this and insist that I pay this fine I shouldn't have to pay. And the email they sent asking me to pay the fine just says 'UK PCN' - only when you look closely at the email address do you see it's from Drivalia and not the UK government. This company has given me such headaches, I have had to call and email dozens of times just to contest their stupid charges. They are predatory. They don't care about you, they only care about money. They are con artists. They should be ashamed of themselves. Everyone should just stop paying this company so they can disintegrate and rot in hell.

NOTE: they’re telling me below to log in and contact them through the portal but I already did and they said they couldn’t help me. And they already charged me for the ticket. They also charged me a $70+ "admin" fee a full month after the initial ripoff happened, with no warning.

The team at Edinburgh airport were super professional and helpful, which allowed for a smooth pick up of the vehicle. Stuart was a stand out, would recommend car hire from here.

Un honte, un scandale, un racket bien organisé. Nous réservons une voiture à l'aéroport d'edimbourgh pour 13 heures. On doit prendre une espèce de navette qui nous amène dans une zone industrielle miteuse et là, un agent de comptoir prétend que nous avons réservé pour 11 h, que notre voiture n'est plus là et nous propose à la place une voiture à 375 livres au lieu de 135. On est coincé, mais on moment de payer, la note monte à 512 livres sans explication ni la moindre couverture en cas de dégâts. Nous refusons, réservons finalement chez un autre loueur. Bien nous en a pris ! Nous découvrons en effet dans de nombreux avis que ces pratiques sont courantes, et qu'en plus au retour ils facturent des dégâts imaginaires. NE LOUEZ PAS CHEZ EUX !

Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everything easier. Highly recommend!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Robbie at the Edinburgh branch was fantastic. He was friendly, professional, and worked incredibly hard to get everyone served and on their way as quickly as possible. The customer service was genuinely excellent and is the main reason I’m not leaving a lower rating.

Unfortunately, the condition of the car itself was very disappointing. It was dirty and covered in mud when we collected it, with multiple scratches and dents across the bodywork. On the second day of our three-day rental, after driving only around 50 miles, the low engine oil warning light came on despite being told at collection that the oil level had been checked and was full.

When we returned the car on Sunday, we also noticed that three of the four tyres were extremely worn and close to being bald, which was very concerning. This should have been picked up during routine safety checks before the vehicle was rented out.

While the staff made the rental process smooth and pleasant, the condition of the vehicle fell well below what I’d expect from a rental company. Drivalia really needs to improve its vehicle maintenance and preparation before handing cars over to customers.

Highly Recommended

This was my second time renting with Drivalia, and once again the experience was excellent from the get go.

A special mention to Marshall, who helped me with the car pick-up. He was friendly, professional, and took the time to explain everything clearly, making the whole process smooth and stress-free.

The car pick-up and drop-off process was quick and easy, and the complimentary airport shuttle service is a great convenience. (Just note that larger checked luggage will incur an additional charge.)

The cars I’ve received on both rentals have been in top-notch condition, clean, reliable, and exactly what I needed. What really stands out, though, is the people – everyone I’ve dealt with at Drivalia has been helpful, welcoming, and efficient.

After two consistently positive experiences, I wouldn’t hesitate to rent from Drivalia again and would happily recommend them to others. Thanks again to Marshall and the team for another great rental experience! 🚗👏

The service from Marshall was excellent today, he managed to help me get a really good deal and I’ll definitely use Drivalia again. Thank you.

Straightforward, well explained, quick and friendly.

Marshall did an excellent explaination. And friendly

Great welcome Form Marshal

Florence was great!

I rented a car from this company in July, and it was a huge disappointment.

The first issue arose with the security deposit. The information that **only genuine credit cards** are accepted for the deposit – and that debit cards (including Neon cards) are not accepted – was only provided after the booking in the rental documents and was easy to overlook, as the company states that Mastercard, Visa, and American Express are accepted. As a result, I was unable to pay the deposit and was forced to purchase additional insurance at the counter. Naturally, this was much more expensive than if I had purchased it through the booking platform beforehand. Ironically, the very same card was accepted without any problem for the insurance payment.

When I collected the car, the employee was understanding. Because of the problems I had experienced, he explicitly told me that I could return the vehicle with an empty fuel tank as a goodwill gesture. I thought this was a fair solution and naturally assumed that this information would be recorded internally.

Unfortunately, the return process was anything but customer-friendly. A colleague and I had to wait quite a while because the employee responsible for both pick-ups and returns was busy assisting other customers and appeared to be working alone. When the airport shuttle arrived, we were told to run immediately so we wouldn't miss it, as the next shuttle would not return for about 30 minutes. As a result, we were not present when the vehicle inspection was carried out.

Two days later, I received an invoice for refuelling the car, including a substantial service fee. I contacted customer service immediately by email and then tried to reach someone by phone. I was promised a callback, which never happened. I then contacted the Edinburgh office directly, where I was told to submit my complaint through the online claims form. After more than a week, I received a response stating that no refund could be issued because there was no record that I had been authorised to return the vehicle with an empty tank – despite the fact that I even provided the name of the employee who had explicitly given me that permission.

What started as a car rental costing around CHF 92 eventually ended up costing me around CHF 540 – not just double the original amount, but almost six times as much. Equally disappointing was the lack of internal communication and the way my complaint was handled. A customer-focused company would have checked with the employee involved to clarify what had actually been agreed.

**Overall, I would not choose this company again.** For only a slightly higher rental price, there are far more customer-friendly alternatives, including companies located closer to the airport. After this experience, I rented from another provider, where the entire process was straightforward, transparent, and free of credit card issues or unexpected extra charges.

Very polite service, friendly, and professional. Young Spanish lady served us. Thank you so much.

fraser was amzing at the desk. help us out when we needed to extend our booking made it very easy

Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friendly and professional. Was impressed from start to finish and will reuse again