Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... もっと見る
企業が回答しました
Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... もっと見る
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Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... もっと見る
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企業情報
Drivalia UK - EDINBURGH AIRPORT について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, 英国
- 0131 202 1710
3.5
まあまあ
665件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Highly recommend !
Rahil was kind, professional and very comprehensive, I highly recommend drivalia ! Everything is personnalised and explantations are clear !
2026年2月23日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I would strongly advise others to be…
I would strongly advise others to be very cautious when booking with Drivalia, especially if paying in full in advance.
I made my booking on 16th February for vehicle collection from Edinburgh Airport, paying £161.79 upfront. When my travel plans changed, I attempted to cancel the booking on 23rd February — over six weeks before the hire date of Friday 4th April. Despite this, I was unable to cancel online due to an issue with their system and was told that cancellation was not possible because the booking had been paid in full.
I live in Crieff and was no longer flying in on the Friday night, meaning collecting the vehicle from Edinburgh Airport would have required an impractical combination of train, tram, and walking. This was explained clearly, but no reasonable flexibility was offered, despite the significant notice provided and the fact that I have hired with Drivalia several times in the past.
In the end, I had no option but to keep the booking and rearrange collection for the Saturday morning with help from someone else, which completely defeated the purpose of booking and paying in advance.
Very disappointing experience. I would recommend avoiding advance payment with Drivalia, or booking elsewhere to avoid being caught out in a similar situation.
2026年2月23日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Smooth experience checking in thanks to…
Smooth experience checking in thanks to Rahil, lovely guy and great help
2026年2月22日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil provided good service there was no problem picking…
Raghil provided good service there was no problem picking up the car.
2026年2月22日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I will never use Drivalia again
Picking up a small 3 door from Edinburgh airport. If you are 1 hour late to pick up the rental they cannot guarantee the car ordered will be there.
I knew that’s exactly what they were going to do!!
I rang to say the flight was 2 hours delayed but that doesn’t matter. Of course I then had to pay to upgrade because all the small cars were gone. BS
I told her that’s a pure scam. I wanted to cancel at that stage I was so pissed off. Also because me and my kid had waited in the cold for 45minutes for the courtesy bus. I rang the office a couple of times and was told it wouldn’t be much longer. Other customers who arrived at the pick up stop also rang and were told one had just left and they’d just missed it. That was a lie!
I had taken out full insurance with the 3rd party and this didn’t cover all of Drivalias insurance. I didn’t take out anymore with them I had just paid extra, nearly £200 for the upgrade.
I gave 2 stars because the car was perfect the staff were mannerly and handing it back went smoothly.
I will never use Drivalia again though.
2026年2月13日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Lovely car for my family’s trip to…
Lovely car for my family’s trip to Edinburgh. Nice and clean inside and out. No hassle service. Wayne was very helpful and pleasant to deal with. I’d definitely use Drivalia again.
2026年2月13日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Charlatans of a car hire company
Do not use this bunch of fraudsters they will try and rip you off especially if you are a tourist just off the aeroplane, there is a reason they are not allowed at the airports..... "We dont have your car anymore but we have an upgrade for more money" YOU HAVE BEEN WARNED ..I am furious, incandesant with rage even, I will happily pay a bit more at a differnt company and hope Drivalia go under
2026年2月15日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Charged an extra £40 for 'out of hours…
Charged an extra £40 for 'out of hours drop off', which firstly wasn't explained to me, and secondly, I had to ask one of their competitors if they would take the keys when I returned it. How can it cost more not to have a member of staff, than have a member of staff? And secondly, they have now added an extra £60 that no one at the company knows anything about. The pressure sales tactics to take extra insurance boarders on threatening, and that "some dent or scratch 'might' show up on the car when they check it if you don't pay the extra.
2026年2月18日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Poor - hidden clauses and not customer friendly
informed that as my flight was late and so was 1 hour twenty minutes later in getting car when when i reserved it they could charge me for a different car at a higher rate!
Then they provided me the car with no fuel in it (28 miles to empty) so i had to find garage to refuel before i commenced my journey
I won’t book such an underhand and penny pinching company again - I would not recommend
2026年2月17日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Wayne was super helpful
Wayne was super helpful. Made everything clear and straight forward.
2026年2月17日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Righal was the best at the desk
Righal was the best at the desk! Good knowledge, totally transparent and answered any questions we had. 10/10 recommend.
2026年2月15日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Budget car hire…
Budget car hire…. Car itself was fine, the centre itself is offsite so quite a bit of waiting around for buses to and from the location. The staff member we dealt with was really lovely though.
2026年2月15日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Awful experience
Awful experience. Waited for pick up from Edinburgh airport for 20 mins then waited another 30 mins to get served only to be told I was then too late to pick up the hire car I had reserved. They huffed around a bit telling me how busy they were then offered me an alternative that I’d need to pay another £70 for! I was hiring the car for one day! Will not use again.
2026年2月14日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Super customer service
Super customer service, friendly, efficient and extremely helpful.
2026年2月14日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil who was at the desk was very…
Raghil who was at the desk was very helpfull to get the paper work done quickly.overall good experience.
2026年2月11日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reception was top class and…
Reception was top class and professional. Nothing was a hassle to arrange. Would highly recommend
2026年2月11日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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