Drivalia UK - WINSFORD レビュー 

58
TrustScore 5段階評価の4.5

4.6

Smokehall Lane - Carr Movers, Winsford, CW7 3BE WINSFORD, ENGLAND, GB


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5つ星のうち5の評価

We attended Drivalia after having a disaster with our own car and needing a hire car as an emergency. Sharron was extremely helpful and made the whole process extremely straightforward and quick in ou... もっと見る

企業が回答しました

5つ星のうち1の評価

I recently hired a van from Winsford and put down a £1500 deposit, I dropped the van off on the 14th December and I am still waiting, not impressed and I will think twice on using them again. I am st... もっと見る

企業が回答しました

5つ星のうち5の評価

Outstanding service from Sharon at Winsford. From the first moment I contacted Drivalia in Winsford, Cheshire, she could not do enough for me. I was shopping around for a hire car for a we... もっと見る

企業が回答しました

5つ星のうち5の評価

We couldn’t have been happier with the service offered by Sharon at the Winsford branch. She went above and beyond for us in the advice she offered, helping us to decide on the best car for our family... もっと見る

企業が回答しました


企業情報

  1. レンタカー 代理店

Drivalia UK - WINSFORD について

当該企業による記述

Who we are

Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.

What we do

In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.

Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.

Need something a little bigger?

Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.


連絡先

  • Smokehall Lane - Carr Movers, Winsford, CW7 3BE, WINSFORD, ENGLAND, 英国

  • 01606 659625

4.6

優良

TrustScore 5段階評価の4.5

58件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 96%に回答しています

通常48時間以内に回答

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4.6

すべてのレビュー

(58)

過去12か月のレビュー数: 4,828

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5つ星のうち1の評価

I recently hired a van from Winsford…

I recently hired a van from Winsford and put down a £1500 deposit, I dropped the van off on the 14th December and I am still waiting, not impressed and I will think twice on using them again. I am still waiting and it's the 9th January

2024年12月14日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.

To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.

We value your feedback and look forward to assisting you further.

With best wishes
Drivalia

5つ星のうち5の評価

Winsford

Hired a small electric car from Winsford Branch, the car was clean, ready and exactly what I needed, pick up and drop off was quick and easy, cost was tremendous value for money - I’d use again and highly recommend

2024年9月23日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち5の評価

Very happy with the service I received…

Very happy with the service I received polite and very informative. Car was immaculate inside and out, would defiantly recommend.

2024年9月26日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち4の評価

Local Car Hire Company

Overall we were happy with the service we received and the car was clean and in good order. The only issue really was that there was no vehicle available on the day we required one and we had to wait 2 days before one became available. There was also no choice of car if we wanted the earliest one available. On the plus side, we were pleased to find a company local to Winsford that could assist us without travelling out of town.

2024年9月15日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち5の評価

Great cars

Great cars! Britt is amazing, super helpful!

2024年9月13日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち5の評価

Great company

2024年9月10日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち5の評価

Brilliant service!

Brilliant service!

2024年9月1日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち5の評価

Good cards nice staff

Good cards nice staff

2024年9月2日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち1の評価

Another scammy rental company that…

Another scammy rental company that attempts to force customers to buy unnecessary additional add-ons like insurance or they make the customer's life difficult.

I have annual CDW and excess protection insurance with a third party company, they wanted me to take out insurance with them or I would have to pay a huge lump sum on a credit card.

When my wife presented her credit card to take the deposit they insisted it be in my name.

They then suggested that we pay an additional charge of £10 per day to add my wife as an additional driver so that they can take her card.

All in all, a wasted effort driving to this location to be met with this 00s style scammy rental company culture. It's obvious they don't want honest paying customers, just those easily misled into paying more than was agreed.

2024年9月10日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答


Dear customer,

On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.

If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/

With best wishes
Drivalia

5つ星のうち5の評価

Car Hire

Just returned our car after a week’s hire and have to say the whole experience was A1. The car was priced fairly and with the full cover option nothing to worry about!
Trying to fight through the maze of companies and costs when you need to hire a car is a nightmare. So many offer a basic cost but then the add ons can double the price. For example, breakdown recovery being an additional cost, extra driver etc etc.
James needs a medal for replying calmly and repeatedly to my myriad of questions. He explained everything clearly and concisely.
The staff at Winsford were friendly and helpful and even gave us a lift to the station.
Will most definitely use them again…….

2024年5月21日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち1の評価

Would not recommend using this company…

Would not recommend using this company as they illegally take money from my account three weeks after termination with out contact or consent

2024年5月12日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.

Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.

With best wishes
Drivalia

5つ星のうち5の評価

Fantastic Service from Britt

Fantastic Service from Britt at Winsford!!
Car was pristine, a lovely drive, great service even taking me home as I forgot my identification, pricing was so good, quick and efficient on my renewal, really friendly and welcoming and would recommend them all day long 😊😊

This was refreshing as I had an awful experience with Enterprise Car Hire in Northwich..dealing with unfriendly staff and one of which took over £2,000 more than they should have, didn’t respond to emails and then left the company. Other staff were incompetent and didn’t listen and sat at their desks like they were judges in a court looking down on you, I was given dirty cars (the first smelt of dog for months with green mould on the windows, dents in the bottom of one of the doors and had to clean it myself before using and the other was even worse with more green mould up the windows, back seats looked liked someone had walked over them with muddy feet and again had to clean myself before using, the cost of hiring was double that of Drivalia and then to top it all they arrived at my house unannounced to collect the car as it had to be renewed every 4 weeks but they had only changed my car 2 weeks before and made my Autistic Daughter break down as she had an appointment I had to get her to. The deputy manager was rude on the phone and after speaking with the Area Manager she gave me until the following morning to get another car. They used excuses as they weren’t happy that they had to reduce the cost of my car hire due to taking £2,000 more than they should and still owe me money.

Go with Drivalia .. amazing 😊

2024年5月2日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち5の評価

I regularly hire a car from Drivalia…

I regularly hire a car from Drivalia Winsford and the team are always extremely helpful and efficient, the cars are always nice and clean and they have a great selection of cars there too. My first go-to for car rentals :)

2024年2月7日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes
Drivalia

5つ星のうち5の評価

Excellent service and very help-full…

Excellent service and very help-full staff
Thanks Sergio from Stansted

2024年2月22日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear Customer,

Thank you for taking the time to leave a positive review.

We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.

With best wishes

Drivalia

5つ星のうち1の評価

Avoid

Avoid! Hired car from the Winsford branch for 3 weeks whilst own car out of action. Returned it on the Friday morning, it was checked by a member of staff in and out. Both signed to say car was fine. Monday evening received an email saying there was a smell in the car and they were taking a fumigation charge. £80 was then taken from my bank! Asked for the paper work that was signed to say car was gone on return and also asked for a receipt for whatever they claim they had done to the car that cost £80. Was totally ignored! Rang asked if a manager could ring me back to discuss the situation, again ignored…… Horrendous customer service after spending a small fortune hiring a car for weeks!

2024年1月26日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Dear Customer,

We’re sorry to hear that your experience with our company has not met your expectations.

Thank you making us aware of this situation.

Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.

With best wishes

Drivalia

5つ星のうち5の評価

Great service all round and happy with…

Great service all round and happy with how quick and easy it was the guys were very helpful.

2024年2月1日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Thank you for taking the time to leave a positive review. We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have. With best wishes Drivalia

5つ星のうち5の評価

great hire

amazing and friendly staff great car hire. The whole process was easy and quick.

2024年1月31日
自発的なレビュー
Drivalia UK - WINSFORD ロゴ

Drivalia UK - WINSFORD からの回答

Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia

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