Zero stars would be given if possible. I have never had a worse experience when trying to hire a car and I have probably hired cars in 50 different countries. Ridiculous amount of files required, hi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service and cars. Matt on the desk was so informative, helpful and friendly. The guy deserves promotion for the way he handles clients. Excellent vehicle and price. Highly recommend.
企業が回答しました
It was a nice one, really appreciate the assistance, guidance and loyalty from the team in house , special thanks to Mr . Sanj , mr raj. Enjoyed dealing with drivalia.
企業が回答しました
Gareth, the operator of this Drivalia branch clearly cared about giving a great customer experience. This was evident in a number of ways: - He was not happy with the car I was due to collect... もっと見る
企業が回答しました
企業情報
Drivalia UK - WIRRAL について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
Old Hall Road 749, CH62 3PB, Bromborough, England, 英国
- 0151 319 0755
3.7
まあまあ
9件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Drivalia UK - WIRRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Expérience avec DRIVALIA easyjet très décevant
Expérience avec DRIVALIA location de voiture vendu par easyjet très décevant. Suite à un retard de l'avion et fermeture à 18h deDrivalia Bristol aucun remboursement de prévu ( une semaine +garantie perdu + nouvelles location à payer )
Pas de discussion possible, à fuire
2026年2月14日
自発的なレビュー
Drivalia UK - WIRRAL からの回答
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
As your booking was made through 3rd party, no direct payments has been made to Drivalia, please contact easy jet.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Zero stars would be given if possible
Zero stars would be given if possible.
I have never had a worse experience when trying to hire a car and I have probably hired cars in 50 different countries. Ridiculous amount of files required, hidden charges and rude staff. Utility bills, Bank statements etc etc. things you don’t think you will need to hire a car for 2 days. Slowest service I have ever witnessed and when asked (after 40+ minutes of waiting) where the car was staff became aggressively defensive. Will never use again, I’d rather walk.
2026年2月28日
自発的なレビュー
Drivalia UK - WIRRAL からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience but can be better
2026年1月31日
自発的なレビュー
Drivalia UK - WIRRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service and cars
Excellent service and cars. Matt on the desk was so informative, helpful and friendly. The guy deserves promotion for the way he handles clients. Excellent vehicle and price. Highly recommend.
2026年1月23日
自発的なレビュー
Drivalia UK - WIRRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Big Thumbs Up For Drivalia Wirral
Gareth, the operator of this Drivalia branch clearly cared about giving a great customer experience. This was evident in a number of ways:
- He was not happy with the car I was due to collect for some technical reason, so he upgraded me;
- He made sure I had selected the most appropriate package for my intended use, which included the unlimited milage upgrade
- His customer registration process was, quick, efficient and friendly
- The car was well prepared and ran flawlessly,
- Although with 40,000 miles on the clock the car had picked up some minor cosmetic damage during its life, all the scratchs and imperfections were accurately recorded on the pre-hire condition report.
- I was not present for the post hire condition inspection having dropped off the car out of hours the night before. The report truly and accurately confirmed no additional damage and no additional cost, for which I am grateful because it would have been impossible to debate after the fact.
In summary, excellent value, trustworthy and professional. I would definitely use then again and recommend them to all my friends.
2025年12月1日
自発的なレビュー
Drivalia UK - WIRRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - WIRRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It was a nice one
It was a nice one, really appreciate the assistance, guidance and loyalty from the team in house , special thanks to Mr . Sanj , mr raj.
Enjoyed dealing with drivalia.
2025年8月15日
自発的なレビュー
Drivalia UK - WIRRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - WIRRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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