DriveTime Car Sales レビュー 

No gas in vehicle
The car I choose had an issue the key wasn’t working and the battery was dead. I was given other choice but nothing similar to my 1st choice. I am happy with the choice I chose with not much help from the agent.

My review is going to be based off the experience there vs the car. I just got my car yesterday so can’t speak much on that.

I was coming from an hour and a half away so I reached out to see if I could get a preapproval before going in.

Rick worked with me via text. Which was great. That process was smooth. He said everything was good and confirmed the rate was secured at that.

I’m going to start with the rate, when I got in, the rate was indeed not the same and ended up to be about $5 more a month then it was promised at and the interest was like .5 higher. While this doesn’t sound too bad, that does end up being about $360 more in the end.

I brought someone with me and spent a whole week talking them into going and getting a car. Unfortunately DriveTime does not offer any type of referral bonus, discount etc. shoot he could have given like a gas card, filled the tank, etc anything would have seemed reasonable tbh. Yall should really offer a referral program. Lesson learned.

The salesman(Emeka) was not the most people friendly in my opinion. He did not seem welcoming and seemed like we were just an inconvenience that he had to actually work. He didn’t really explain much of anything and the person I referred had some issues with a bridge crest account the salesman set up and he didn’t seem to want to help at all.

The person I referred and myself both had appointments at 10. And while they open at 10, they didn’t actually even let us in until 10:05. He was the only sales person there(I believe there was a woman but I don’t think she was sales) so had to do us both at the same time.

The car I wanted and reserved was there. I did get it. So far no issues on that front. But again only had it a day.

All in all we were there 3 hours for 2 cars. (One picked out ahead of time.)

Vanessa understood the assignment she listened she did her job professionally and kept her head up and made eye contact and she got me with i needed

I walked in to the showroom it was clean and got waited on soon as I got in the door. The salesman was very knowledgeable about in helping me pick out my new car.onthe test drive he explained all the features and showed how they worked.I gave them five stars for the great service.

Desha was amazing! She made the whole process stress-free.

Very easy approval process very good customer service

Chantal was amazing with helping us through the purchase of our new vehicle! Very excited!

Willie was very helpful and nice the whole interaction.

Cesar did a great job in helping all the way with the process !! Thanks again for everything

Willie was an amazing rep. He was friendly and kind. He was honest and true about the payments.

Shonda was wonderful. She got me out in an hour. Love my car. Highly recommend drive time. Ask for Shonda

I’d give them a zero star if possible. They scheduled me an appointment at the Pelham branch for 6:00 p.m. I got there a little early and was walking around their lot and found it very odd for not one salesperson to come out. So as it approached 6:00 I started in and I was again awed how nobody came up to me until after about 10 minutes of me standing there. Well a gentleman walks up and speaks and I say I’m here for an appointment at 6:00. He says let me get u signed in and I believe that’s wat he did and then he said u can just hang around and someone will be with I in a minute. Well I sat down for about 10 mins still nobody. Got up went to vending machine and got a snack and a drink. Went and sat back down and ate my snack and drank my drink. Still nobody. I then got up and went out to my work van and grabbed a smoke and walked around their entire lot 2 times looking at their cars. Still nobody. I then went back over by my work van and and smoked again and played on my phone and still nobody so now I’m getting tired of being there and being ignored. So I jump into my drivers seat of my work van and just sit there with door open right in front of the store for about 5 more minutes before finally saying heck with it and I drove off. No call, no message or no email from anyone with drivetime. I emailed the guy I had been talking to online who’s name is Christian no reply. Emailed him again and again still no reply. Drive time gave me the worst experience I’ve ever had in purchasing a vehicle. It’s like they don’t wanna sell cars. Now don’t forget I had an appointment.

My representative was Devon and by far the best experience I’ve had purchasing a vehicle. He was transparent the entire process, communicative, responsive and most importantly friendly. He made this stressful experience into laughs and smiles. Ask for Devon highly recommended!

I have purchased from this company & location before. I love the atmosphere and the associates were very helpful and patient with the process ( as well as I). There were positive attitudes and pleasant conversations. Thank you to those that assisted me through (Alexander & Stanley).🫰🏽🙌🏽🎉😁

They are goood and help anyone

sales staff not over bearing, gave you space to breathe and make a decision.

Customer service was excellent from
Mike and Valentino very nice and polite and both know their jobs awesome 💯 and very professional

The original time with Chris Gonzalez was great but the follow through was alit if lack luster and low effort. They truly made u feel like take it or leave it and the car was late getting ready and no one called or cared

Customer Service

Sold me a car that was never worked on the maintenance report shows that something was looked at but that’s about it when I asked for a detailed maintenance report the lady through their customer service was rude and stated I would need a SUBPOENA to get a detailed maintenance report. That tells me either the individual who’s maintenancing the vehicles or inspecting doesn’t know what they’re doing or they know that the vehicle is messed up and they decided to sell it anyways. So make sure if you’re getting a vehicle from here make sure they inspect EVERYTHING or maybe just don’t buy from here period. The sales people are amazing everyone front staff is great but those people on the phone don’t care a lick about you.