Unworkable key fob only received one. Dealership did not wash so I didn’t realize the amount of cosmetic damage. Very dissatisfied with customer service as I asked them to replace key fob and I would... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
No haggle true pricing is the best part! Staff is really nice, knowledgeable and help you get out the door with what you want. Cicero Williams in my opinion got us taken care of really quick, took us... もっと見る
I reserved one vehicle but when I arrived at the location I seen other vehicles that I found myself being interested in. Mr. Terrence and John were very patient with me on making my decision. John was... もっと見る
Mia was an absolute delight and she helped us every step of the way!! She has excellent customer service and we didn’t feel pushed to get into anything we didn’t want!! I think I tagged the correct lo... もっと見る
企業が回答しました
企業情報
DriveTime Car Sales - West Houston について
当該企業による記述
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
当該企業による記述
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
連絡先
6335 Southwest Fwy, 77074, Houston, TX, 米国
- 18326496515
Discover DriveTime
3.2
まあまあ
43件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor customer service
Customer service wasn’t what I expected. Salesman never got up from his desk, to go outside with me to pick out my car. He also didn’t come outside while I had to do the car check list. No excuse weather was great. Totally wasn’t satisfied with the customer service. The car I purchase, was only half full. No one washed, or vacuumed the car. DriveTime needs to do better.
2022年11月30日
DriveTime Car Sales - West Houston からの回答
Hello Dwight,
Thank you for providing us with your feedback. We are genuinely sorry to hear about your experience with the local dealership location you visited.
Please know that we do our best to provide all our potential customers a personalized and comfortable experience. We greatly apologize that this didn’t reflect during your visit. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely like the opportunity to address this.
We appreciate and value your feedback. We will be providing any applicable coaching or training opportunities in an effort to prevent this situation in the future. If you have any questions or additional feedback, please don’t hesitate to contact our Customer Relations department at (888)-290-0148.
Best regards,
DriveTime Customer Relations
John is really in the right business
John is really in the right business. I didn’t feel pressured, he wasn't irritated I changed my mind on cars, and he has a customer service personality. Had I felt pressured, I wouldn’t have purchased a car, but he made my experience better than any other.
2022年9月23日
I felt rushed and not wanted but I…
I felt rushed and not wanted but I needed a car. The sales rep. was not welcoming.
2022年8月31日
DriveTime Car Sales - West Houston からの回答
Hello Carolena,
Thank you for providing us with your feedback. I am genuinely sorry to hear about your experience with our dealership location.
Please know that we do our best to provide all our potential customers a personalized and comfortable experience. I greatly apologize if this didn’t reflect during your visit. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely like the opportunity to address this.
We appreciate and value your feedback. We will be providing any applicable coaching or training opportunities in an effort to prevent this situation in the future. If you have any questions or additional feedback, please don’t hesitate to contact our Customer Relations department at (888)-290-0148.
Best regards,
DriveTime Customer Relations
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