Driving School Insurance レビュー 16

Waveney insurance, To say they are bunch of cowboys is understatement. They just want your money, once you paid you are in a hole.
If you change your address or your car registration number they blackmail you with extortionate price. For health reasons I wanted to stop/cancel my insurance two months before the policy is due for renewal. I don’t want a refund for those two months.
They forced me to pay half what I already have paid when I took the policy ten months earlier. I paid around £500 for a whole year insurance but I had to pay around £200. Their excuse was that they gave me £200 discount when I took the policy, what a load of crapp.
Two months earlier I took my private number plate of the car and they charged me £50 .
A bunch of pathetic, cheap, pickpockets money grabbing creatures.
No matter what you phoning them for, they want money.

be aware this company does not care for its clients at all, once you have paid them you are pretty much alone, they will shift blame onto for anything they can...

Unreasonable hike in renewal price

Offered a renewal over £1000 MORE EXPENSIVE. Due to the fact that I'm also a musician? I had obtained 2 years no claims had 3 points less and went from a PDI to an ADI. Been working for a long time to be more responsible on the road and get a clean license in order to start this career.

They also never actually sent me any quote via email making it difficult for me to confirm their lunacy.

Complete lack of respect and I honestly feel sorry for customer service team, who just need a job like anyone else and have ended up having to work for a company with no morals and take all of their sh**.

I am a ADI and just advising any one of thinking of using these guys to stear well clear , I will make a proper post once the situation is finalised

I was with Waveney for many years, but the last few years they have been difficult to deal with, largely due to the fact your have to wait forever on the phone until they pick up - which is hopeless, since they don't have online facilities. When you do finally get through you invariably need to try and negotiate a cheaper deal. Have now moved to Adrian Flux for better cover, £100 lower premium and a modern portal that works very well. I definitely wouldn't now recommend Waveney/Towergate

Helpful and friendly instructor
Very fast response
Helped me learn quick

Avoid
Overpriced
Unhelpful
Rude when you decline renewal quote
Customer service Skills 0/10
Saved £275 going elsewhere

Disgraceful service
Received blank voicemail from them today
Called them back. They are cancelling my insurance midnight today. They say they have not received documents from me
Due to computer problems I posted documents.
Was informed they are not opening mail as they are working from home Not my problem
Obnoxious male on phone today very rude
Have cancelled all lessons tomorrow. Mate going to mail them documents tomorrow
They act like we have no option but to deal with them
Please don’t make the same mistake. I pay them I excess of £1000

can i give Waveney less than 1 star. Obnoxious company that charge you for everything even through lockdown when i could not work?? Not even the cheapest out there... do yourself a favour, NEVER use Waveney

I contacted Waveney a good few weeks into lockdown when I found out that I could downgrade my car insurance from business to social and domestic to save some money and they were most unhelpful. I emailed a complaint a month ago and as of today I have had no reply. Thankfully my insurance renewal was yesterday and by going with someone else I saved a lot of money. I'll never use Waveney again.

Shockingly bad administration on set up.

Do not recommend if you are a commercial business user. They are well out of their depth and send threatening passive aggressive letters by signed for.

Literally, the most incompetent administration department I have ever dealt with clearly run by young children with no knowledge of the training / commercial industry.

The list of punitive charges meant I lost 50% of the total premium only 1 week after the 14 day cool off period. Dirty, long list of charges which was far, far from reflective of the actual effort put into what they had actually done.
"I would as likely recommend Waveney Group insurance like a gunshot wound to the head."

If you have any future plans to be a driving instructor then i will recommend you the Driving school insurance for your insurance. they have some outstanding offers to serve you.

provided me with the best cover after hours of searching

Searched for ages to find the cheapest premium Waveneys gave me best quote and loads of cover very Happy