I went online here to order two different coins and both times I received confirmation in minutes,and they send you a proper respectful warm thank you ,you feel good when your treated well at the end... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
It took considerable time for the coins to arrive, but I did not know it was 28-days waiting time for the shipment to complete. The service would benefit to share with customers the tracking number f... もっと見る
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Lovely coin and only paid for postage. Have received 10 emails today looking for feedback on my experience. I hope these stop now after this review! *update following reply from Dublin Mint Office*... もっと見る
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I had problems with an order not received. After review from Dublin Mint Office, it was sent out. Customer Service is great! Deliveries take a while, that could be improved. Little less contact would... もっと見る
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企業情報
Dublin Mint Office について
当該企業による記述
About The Dublin
Mint Office
Gold, Silver and other precious metals have fascinated mankind for many centuries, making coin collecting a popular hobby the world over! We here at The Dublin Mint Office strive to bring the fascinating world of coin collecting to both existing and new collectors.
As Ireland’s leading coin specialist, we are committed to providing a wide range of coins from ancient, to modern, originating from many countries across the world – giving you the chance to hold history in your hands!
Visit Our Website Contact Us• Exclusive Access: Our experts visit coin fairs and auctions all over the world, which ensures that our customers are amongst the first to be informed about strictly limited issues and offers - receiving the best quality coins, and guaranteeing customers the best opportunities and most convenient way of collecting.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection whether you’re an avid numismatist or just starting your coin collecting journey.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsWhen you collect with The Dublin Mint Office we will keep you regularly updated on the most important coin issues. We work closely with Mints and Issuing Authorities around the world, and are able to offer you access to limited edition collections and sets that often sell out as soon as they are issued. Whether you prefer to buy your coins individually or decide to use The Dublin Mint Office Collectors' service, our aim is to deliver the best service and the best available coins to our collectors.
Learn & Discover
The Dublin Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The Dublin Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
連絡先
3.6
まあまあ
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Order number 10253228
Order number 10253228. My coins I paid €150 for have still not been received. You are ignoring my emails. Please respond
Day 3- still no reply from my emails or trustpilot
2026年7月26日
自発的なレビュー
Great mix good price very happy.
2026年6月30日
The original offer is good but to get a…
The original offer is good but to get a full set of medals the final purchase is way overpriced for the gold contend of the coin involved
2026年7月13日
Dublin Mint Office からの回答
Hi Leslie
Thank you for your great feedback. We're delighted to hear you are pleased with the quality of our products. We appreciate your support and kind words.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
STAY AWAY from these people I ordered…
STAY AWAY from these people I ordered one of the free coins from them and signed up for a subscription for €60 euro a month, they tried to charge me and I received nothing from them. Then they sent me two of the same coins with two separate €120 bills i sent everything back to them including the bills except for my original free coin now they say I owe them €60 and my phone has been ringing every other week just receiving treats from them for something I DO NOT HAVE my advice is KEEP AWAY. Look at there other 1 stare reviews they have done similar before DO NOT get involved with these people
2026年7月6日
自発的なレビュー
Dublin Mint Office からの回答
Hi Malachy
Thank you for your kind review! We're delighted to hear you found our team so helpful. We truly appreciate your support and look forward to assisting you again.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Friendly staff,easy to talk to
2026年5月13日
Dublin Mint Office からの回答
Hi Richard
Thank you for your kind feedback! We’re delighted to hear that you found our staff friendly and easy to talk to. Your support is greatly appreciated, and we look forward to assisting you again in the future.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
why do you not list the complete list…
why do you not list the complete list of items in the package , that make up the complete package that are for sale in the selection that you advertise. there is always a final coin or medal to make up the complete package.
2026年5月12日
Dublin Mint Office からの回答
Hi Mr and Ms Ford
Thank you for your feedback and query. We’d just like to clarify that due to the rarity of some coins and medals, certain pieces are not included as part of a subscription and aren’t sent out automatically. These items are only available to order directly from us when they are released.
We always aim to be as clear as possible about what’s included in each collection, so we really appreciate you highlighting this. It helps us continue to improve how we present our offers.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Dublin Mint Office からの回答
Hi
Thank you for your great feedback! We’re delighted to hear that you had a positive experience with our sales staff. Your kind words are greatly appreciated, and we’ll be sure to pass them on to the team.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent quality coins, nice detail, and good care in the service
It took considerable time for the coins to arrive, but I did not know it was 28-days waiting time for the shipment to complete. The service would benefit to share with customers the tracking number for peace on mind. However, when the coins arrived, these were of excellent quality and each of them has its own certificate. I am pleased with the packaging and the detail. I also had queries and these were addressed very fast. Thank you very much for your service.
2026年4月16日
Dublin Mint Office からの回答
Hi Karla,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your order has not yet arrived and that the experience has caused confusion. While we do advise that delivery can take up to 28 days depending on demand and availability, we completely understand how frustrating it can feel when there are delays, particularly without tracking updates.
In relation to your query about the 14-day money-back guarantee, this period begins from the date you receive your items, not from the purchase date—so you will have full opportunity to review your coins once they arrive.
An advisor will be in contact with you shortly to provide an update on your order and assist further.
Kind Regards,
Tanith,
Customer Experience Manager
Very clear information on website
Very clear information on website, easy to use, ordered coin without any problem
2026年4月11日
自発的なレビュー
Dublin Mint Office からの回答
Hi Joe
Thank you for your kind feedback! We're delighted to hear that you found the information on our website clear and the ordering process smooth and hassle free. It’s great to know you were able to place your order without any issues. We really appreciate you taking the time to share your experience and hope you enjoy your coin!
Many Thanks
Laura, Customer Experience Advisor.
Avoid, scam in my view
Avoid ordered over 2 months ago and still haven’t received my order. In my view this is a scam
2026年2月2日
自発的なレビュー
Dublin Mint Office からの回答
Good Afternoon,
Thank you for your feedback. I’m sorry to hear that you feel this way. I have reached out via Trustpilot to request some further information so that I can investigate this for you and look into what has happened with your order. Once I have the details needed, I will do my best to help resolve this as quickly as possible.
Kind Regards,
Tanith
Customer Experience Manager
Great service and fast delivery again
2026年3月28日
Dublin Mint Office からの回答
Hi Sonya,
We're happy to hear that you had a great experience with our fast delivery and service. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Tanith,
Customer Experience Manager
Delivery Problems resolved
I had problems with an order not received. After review from Dublin Mint Office, it was sent out. Customer Service is great! Deliveries take a while, that could be improved. Little less contact would be also preferable.
2026年3月25日
Dublin Mint Office からの回答
Hi Christina,
We appreciate your feedback and are happy to hear that our customer service was helpful in resolving the issue with your order. We acknowledge your comments regarding delivery times and the frequency of contact, and we will explore improvements in these areas.
Kind regards,
Tanith
Customer Experience Manager
Dublin Mint Office からの回答
Hi Joe,
We appreciate your feedback and are happy our staff was helpful. We are sorry to hear your coin hasn't arrived and hope it gets to you soon.
Kind regards,
Tanith
Customer Experience Manager
Very helpful staff and excellent…
Very helpful staff and excellent quality, would highly recommend
2026年3月12日
Dublin Mint Office からの回答
Hi Luke,
We're happy to hear that our staff was helpful and that you found excellent quality in our products. Thank you for your recommendation!
Kind regards,
Tanith
Customer Experience Manager
Please avoid using
Please avoid using, and especially do not send one direct to friends.. The company is very pushy and send out more coins and bills. It can be quite scary if you get caught easily by this type of scare mongering
2026年2月16日
自発的なレビュー
Dublin Mint Office からの回答
Good Morning Caitriona,
Thank you for your feedback. We are sorry to read that you feel this way, as creating a positive and respectful experience for our customers is extremely important to us.
We take comments regarding contact preferences and product fulfilment very seriously. From our side, we are unable to locate any recent contact with you, and we would genuinely like the opportunity to review this further to understand what may have caused this concern.
We have requested some additional information from you via Trustpilot so that we can identify your details and investigate fully. Once we receive this, a member of our team will be happy to look into the matter and provide clarification.
Your feedback has been noted and we appreciate you taking the time to share your experience.
Kind Regards,
Tanith,
Customer Experience Manager
Worst company to deal with
Worst company to deal with, I ordered a coin on the 16/12/2025 online, filled out the form and paid for item, come Jan still didn't receive rang Dublinmint to confirm my address and was toldnt it will take a month to get item, waited rang again was toldnt it's on the way only to find out in Feb on An Post my coin is in Belfast with my Cork address and UK postal code, worst company I have ever dealt with, will not deal with this company no more
2026年2月16日
自発的なレビュー
Dublin Mint Office からの回答
Good Morning Eamonn,
Thank you for your feedback. We are very sorry to read about your experience and understand how frustrating this situation must have been, particularly with the delays and confusion surrounding the delivery of your order.
This is certainly not the level of service or communication we aim to provide, and we appreciate you bringing the addressing issue to our attention. We would really like the opportunity to review what has happened here and ensure your order is fully investigated.
We have requested some further information from you via Trustpilot so that we can locate your account details and look into the delivery and address concerns in more detail. Once we receive your information, a member of our team will review this as a priority and contact you directly to assist further.
Thank you again for your feedback.
Kind Regards,
Tanith,
Customer Experience Manager
Jayne was very professional and…
Jayne was very professional and sympathetic to the problems and disappointment I encountered after ordering and paying for two coins.
It transpired that The Dublin Mint do not deal outside of Ireland.
A pity that Irish people living abroad cannot avail of The Dublin Mint products.
Thanks to Jayne for the regular updates and attempts to find a satisfactory solution in my favour.
My payment for the medals will be returned in due course.
2025年10月23日
自発的なレビュー
This company sells coins at a high…
This company sells coins at a high price unfortunately their coins are only worth scrap metal prices. I bought coins that were worthless when i had them valued. If you are thinking of buying from them then Google the company. They are terrible
2024年8月31日
自発的なレビュー
Dublin Mint Office からの回答
Good Afternoon Robert,
We’re very sorry to hear about your disappointment and take your concerns seriously. The coins we sell are intended as collectible items rather than bullion investments, and their value is influenced by factors such as design, limited mintage, and presentation. That said, we absolutely want to look into your order in detail to ensure everything is correct.
A request for further information has been sent to you directly so we can review your purchase and address your concerns properly. Please rest assured that we’re committed to resolving this matter as quickly as possible once we receive your details.
Kind Regards,
Tanith,
Customer Experience & Collections Manager
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