Order has not arrived after 11 days and after enquiring was told it was due for delivery that day. They were going to look into it and ring back. Nobody did and when ringing again and leaving message... もっと見る
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レビュアーのコメントを見てみましょう
Brilliant addition to my resources, 3 children accessed creative mark making today, good quality paper stood up to their handiwork. Well worth the money. The childten drew large circles scribbles, wa... もっと見る
Ordered a classroom rug after scouring the websites and trust pilot! Decided to go with eye as the price was cheaper than others - was sceptical as the price was £100 cheaper than a tried and tested s... もっと見る
企業が回答しました
The delivery driver was great and very accommodating. However, we ordered an Early Years drawer unit. One of the drawers broke within 10 minutes of it being in the room. The children were not rough... もっと見る
企業情報
Early Years Resources について
当該企業による記述
About EYR
Early Years Resources (EYR) is a UK based supplier of essential and innovative educational resources for primary schools, nurseries, childminders, parents and all other childcare providers in the UK and worldwide.
Starting back in 1992 with a single man and their vision to source products that were once so hard to find, EYR’s founder Payman would go door to door asking educators what their daily struggles were, and coming up with solutions. Fast forward to the present day and that one-man-band has modernized into multiple departments all working to preserve that original vision.
This has resulted in an company that puts its customers at the heart of everything they do, providing quality and award winning resources, industry insights and activity ideas to all practitioners and carers regardless of role, setting, size, funding or any other factors for over 30 years.
Our mission
Our mission remains the same as it did 32 years ago; to be inclusive and meet the educational needs of all children.
連絡先
9 The Furrows, Merlin Park Estate, M32 0SZ, Manchester, 英国
- 0161 865 3355
- sales@earlyyearsresources.co.uk
- www.earlyyearsresources.co.uk
3.6
まあまあ
309件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Storytelling puppets
I don't like that vat is not included on the price displayed.
Delivery took a long time.
Product is good but expensive.
2024年4月18日
Early Years Resources からの回答
Hi Joan,
Thank you for taking the time to leave us a review. With regards to the VAT there is an option on the top right of our website to show the prices including VAT so please be sure to click this when you next visit our site.
All the best,
Leanne
Postage costs
Good product but I’ve had to order to my brothers in England and wait until he visits Belfast as the p&p price was costing more than the product.
2024年4月3日
Early Years Resources からの回答
Hi Gemma,
Thank you for your review. I'm afraid that as Northern Ireland is classed as offshore delivery is more expensive than mainland UK.
All the best,
Leanne
Early Years Resources からの回答
Morning,
Thank you for your review! So pleased that you are pleased with your purchase from us.
All the best,
Leanne
Outdoor loose parts set
The children absolutely love this outdoor balancing set and is played with daily. Highly recommend
2024年3月27日
Early Years Resources からの回答
Hi Vikki,
That's lovely to hear, so glad they are enjoying using this!
Thanks for your review,
Leanne
Can't review something that I don't yet have
Still don't have my order. Courier attempted delivery a week ago but we were working. Rearranged delivery for Monday, no show, tracking update showed out for delivery Tuesday, no show, same Wednesday. I also replied to email sent from Early Years Resources and explained the situation, no reply. Certainly not impressed and will not order again
2024年4月2日
Early Years Resources からの回答
Good Morning,
Thank you for your review.
Apologies for the delay with this being delivered, however we do send our goods signed for so our courier does need to take a signature on delivery and due to the nature of these products they will not leave them in a safe place.
Take Care,
Leanne
Early Years Resources からの回答
Hi Anne,
Thank you for your review, so pleased you had an easy journey with us and we hope to welcome you back soon!
All the best,
Leanne
Easy to order and quick delivery
Easy to order and quick delivery, I have bought equipement from this company on many other occassions.
2024年3月20日
Early Years Resources からの回答
Hi Amanda,
Thank you for the review, so pleased you have been pleased with your resources from us!
All the best,
Leanne
Early Years Resources からの回答
Morning,
Thanks for taking the time to leave us a review, so pleased you had a pleasant journey with us!
All the best,
Leanne
Early Years Resources からの回答
Good Morning,
Many thanks for your review, so glad you had a good journey with us!
All the best,
Leanne
Early Years Resources からの回答
Hi Anne,
If you are still awaiting delivery then please do email us and we will then look in to this for you.
All the best,
Leanne
Not sure
The Jangro Kitchen degrease, seems weaker or diluted. Not as strong as the one we’ve had from elsewhere. It cleans ok, nothing exceptional; but you have to use a lot more product. Not like the one we’ve had from elsewhere that a small amount does wonders.
2024年3月25日
Early Years Resources からの回答
Hi Luis,
Apologies for this, in future if you have an issue please reach out to us and we will then do our best to resolve this for you!
All the best,
Leanne
Unreliable delivery with multiple…
Unreliable delivery with multiple delays, and unsympathetic correspondence from your customer services team.
Update: I don't like to leave bad reviews, but I feel the need to add more detail because sadly EYR's response below is just not honest.
I have no record of any email sent on 8th March about a possible delay. Not was this mentioned by them in my subsequent correspondence with them.
I chased to ask where the delivery was on 14th March and was told the items would be out for delivery on the 15th or 18th.
I chased again on the 19th and was told then there had been a delay, and they would be delivered the next day (20th).
I chased again on the 25th, to be told their systems were down and they would get back to me. They didn't reply to me, but the items did finally arrive that day.
I don't think their response to my review is accurate or shows the inconvenience I've had trying to receive this order.
I've no complaints about the quality of the items themselves, which are excellent.
2024年3月19日
Early Years Resources からの回答
Morning Ben,
Apologies that you feel this way. We did email you on the evening of the 8th of March advising that there were a few items out of stock. We then despatched your order on the 22nd of March and the order was delivered to you the next working day which was the 25th of March as we do not deliver at weekends which is quite reliable I would say.
Hopefully you are pleased with your purchase!
All the best,
Leanne
I want to express my disappointment…
I want to express my disappointment regarding a recent post from your company on Facebook. It came across as implying that only SEN classes lose classroom materials, which is hurtful to parents and teachers and most importantly the children. It's important to remember that all students, regardless of their abilities, deserve to be treated with fairness and respect. Singling out SEN children in this way is not appropriate and can contribute to misunderstanding and stigma. I hope you'll reconsider the messaging in future communications to ensure inclusivity and sensitivity.
2024年3月23日
自発的なレビュー
Early Years Resources からの回答
Good Morning Mary,
Please accept our apologies, the post absolutely wasn't meant like that but we understand entirely how it could be perceived and we're sorry for any hurt caused. The post has now been removed from our page, and appropriate action taken internally to ensure this doesn't happen again.
Again, apologies for any offence caused.
Leanne
It was exactly the product we required…
It was exactly the product we required at a very competitive price.
2024年3月15日
Early Years Resources からの回答
Morning Neil,
Many thanks for taking the time to leave us a review, so glad that you had a good experience with us and we hope to welcome you back again soon!
All the best,
Leanne
Early Years Resources からの回答
Good Morning,
Thank you for your review, so pleased you were satisfied with the service!
All the best,
Leanne
Early Years Resources からの回答
Morning Andi,
Apologies for this but feedback on our products and service is very important to us as I am sure it also is to your Nursery setting.
Anyway we hope you were happy with your resources and that they were not worthy of a 1 star review!
All the best,
Leanne
Early Years Resources からの回答
Hi Kirsty,
Thank you for taking the time to leave us a review, very kind words!
All the best,
Leanne
Early Years Resources からの回答
Hi Kim,
Thank you for your review.
Apologies you feel this way, our delivery costs are clearly visible on the website prior to placing an order.
All the best,
Leanne
Early Years Resources からの回答
Hi Daiva,
Thank you for leaving us such a nice review, so glad you had a pleasant experience with us!
All the best,
Leanne
Invoices were confusing
The goods and service were good but I did find the invoices a little confusing, especially as quite a few things were to follow. Could the items to follow be listed at the bottom of the invoice instead?
2024年2月28日
Early Years Resources からの回答
Hi Claire,
Thanks for your review.
I will certainly feed this back to our accounts team.
All the best,
Leanne
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