Easyhotel レビュー 

London City Shoreditch. Extremely disappointing stay. The photos are incredibly misleading compared with the room I was actually given.

I stayed in Room 18, which was honestly more like a cupboard than a double hotel room. I’m 6ft 2 and walked about three paces from the door before I hit the bed. The bed is squeezed between the walls, the window is a fraction of the size shown in the photos, and there is virtually nowhere to put your luggage or belongings.

I was travelling alone, and even I found the room almost impossible to live in. I genuinely cannot understand how this can be advertised as a double room. There is absolutely no way two adults could comfortably stay in that space.

I asked reception whether I could be moved because of how incredibly small the room was, but unfortunately they couldn’t transfer me. As a result, I basically had to sit on the bed whenever I was in the hotel because there was nowhere else to sit or even properly stand once my belongings were in the room.

There wasn’t even enough space to sit and eat something. I ended up eating food in the lobby because trying to eat anything in the room was completely impractical.

To be fair, the staff were perfectly pleasant and the bathroom facilities were fine. My issue is entirely with the room itself and how it is presented and advertised.

I appreciate this is central London and hotels need to make efficient use of space, but there is a difference between a compact hotel room and what felt like sleeping in a cupboard.

Friends of mine were staying nearby for similar money and, having seen their rooms, the difference was embarrassing. Their rooms felt three or four times the size.

For the amount of money being charged, I feel extremely let down, particularly because the photographs gave me a completely different expectation of what I was booking.

I would not stay here again, and I certainly would not recommend this hotel, especially Room 18. I genuinely cannot see how two people could comfortably stay in this room despite it being advertised as a “double”.

If I had seen an accurate photograph showing the actual size and layout of Room 18 before booking, I would never have booked it.

Milton Keynes Central.
Wheelchair accessible.

Fairly priced. Easy to get to. Great staff.

Would stay here again. Recommend.

I found EasyHotel Milton Keynes just what I required;
Clean, great staff, very pleasant, no complaints.
Extremely helpful, kind and generous staff at all times.
Definitely what is required while in transit
Thank you 😊

Reservation Details:
Hotel: easyHotel Valencia Ciutat Vella
Guests: Mr. Ángel Rodríguez & Mrs. María M. García Garrido
Booking Platform: Expedia (Itinerary ID: 72078301680996 / Case ID: 39476466)
Dates: September 24 – September 26, 2026
I booked a stay under my name (Ángel Rodríguez) for my wife (María M. García Garrido) and myself through Expedia. Unfortunately, my wife suffered a sudden, severe respiratory illness (acute bronchitis complicating an existing pulmonary condition/COPD), and her doctor strictly ordered her not to travel, placing her on complete rest and medical follow-up.
We contacted Expedia to cancel due to medical force majeure. Expedia confirmed they waive all cancellation fees on their end and that the refund authorization depends entirely on the hotel. However, the receptionist at easyHotel Valencia Ciutat Vella flatly denied the refund, refusing any exception despite being informed of an official medical emergency and having supporting doctor certificates available.
While standard cancellation policies are understandable for ordinary changes of mind, completely ignoring a genuine, documented health crisis shows a total lack of empathy and human decency. Future travelers should be aware that easyHotel offers zero flexibility or compassion, even in critical medical situations. Extremely disappointing.

Detalles de la reserva:
Hotel: easyHotel Valencia Ciutat Vella
Huéspedes: Ángel Rodríguez y María M. García Garrido
Plataforma de reserva: Expedia (N.º de itinerario: 72078301680996 / Caso ID: 39476466)
Fechas: 24 al 26 de septiembre de 2026
Realicé esta reserva a través de Expedia para hospedarme junto a mi esposa, María M. García Garrido. Lamentablemente, mi esposa sufrió una complicación respiratoria grave e imprevista (bronquitis aguda que complicó severamente su enfermedad pulmonar/EPOC), y su médico tratante le prohibió estrictamente viajar por motivos de salud.
Nos comunicamos con Expedia para tramitar la cancelación por causa de fuerza mayor médica. Desde Expedia nos confirmaron que ellos no cobran penalizaciones de su parte y que la exoneración depende 100% de la aprobación del hotel. Sin embargo, la recepción de easyHotel Valencia Ciutat Vella denegó la solicitud de forma tajante, escudándose fríamente en la política de tarifa no reembolsable y negándose a considerar la justificación médica aportada.
Entendemos las políticas habituales, pero la falta total de humanidad y sensibilidad ante una emergencia médica comprobable es inaceptable. Tengan mucho cuidado al reservar aquí, ya que el hotel no muestra la más mínima flexibilidad ni empatía ante situaciones graves de salud. Muy decepcionante.

Good service. Everyone was very helpful and the room can clean and comfortable

Soggiornato in agosto 2026. Pubblicizzato come “hotel”, sarebbe più opportuno definirlo “capsule”. Assente qualsiasi tipo di servizio da hotel, compreso il rifacimento della stanza o il cambio asciugamani. Inoltre, ci è stato dato un solo asciugamano grande (da doccia) per 2 persone.
La stanza che definirla “spartana” è riduttivo. Decisamente molto piccola, mancava totalmente qualsiasi tipo di appoggio e in 2 persone, con 1 trolley piccolo e 2 zaini da cabina già non riuscivamo più a muoverci. La toilette così piccola che, seduti al WC ci si poteva comodamente pure lavare i denti e fare la doccia.
La pulizia generale della stanza passabile ma comunque da rivedere.
La finestra (da riprendere, in legno vecchia e scrostata anche sul controdavanzale, unica superficie da poter sfruttare come appoggio) fissa, senza possibilità di aprirla per far passare aria. Privo di aria condizionata, ci è stato fornito un ventilatore polveroso da attaccare alla presa, così di fatto privandoci di una delle uniche due prese disponibili e rendendo lo spazio ancora più piccolo.
Uniche note positive la posizione e il personale della reception.
In definitiva, lo consiglierei esclusivamente per una persona che viaggia da sola e solo come appoggio per non più di una notte

Newcastle upon Tyne Easyhotel stay
Everything I needed it to be . Cheap . Central . Clean . Good value for an August cheap deal
Big thank you to Beverley who needs recognition as an Asset to the company . Excellent customer service from this lovely lady .. absolutely great . Helpful . Professional . Went above and beyond. Thank you Beverley it’s because of you that we will return . Never received such helpfulness in any of the many hotels we’ve stayed at.

Abbiamo alloggiato presso easyhotel di saouth Kensington.
Mi dispiace solo per le operatrici della reception che sono da 5stelle, stanza piccolissima, senza condizionatore, la finestra (fissa) solo per guardare fuori, hanno fornito un mini ventilatore da tavolo che era polvere allo stato puro, bagno (se così lo si può chiamare) 3 in uno, letteralmente mentre sei seduto al wc puoi lavarti i denti e farti la doccia contemporaneamente. Dovrebbe essere pubblicizzato come capsule hotel (così potrei accettare questo genere di hotel) nulla da dire alla posizione.

The refund process felt anti consumer and predatory

Easy Hotel Milton Keynes stole 2 necklaces and management is very unhelpful.

County Court Claim incoming

Listing says Birmingham has parking but it doesn’t and they admitted it was wrong.. so tricked into booking something totally unsuitable. Blasé attitude when I phoned to complain. They know there are rules about false advertising - right?

I noticed 5 min after I booked YUMDZKAS-1 that the dates were not corrected and I had to change it for the correct dates. I sent the email right away but so far no answer so far”easy” is only in the name because they should have a way to solve it faster. My trip is on 25/07 and I need to solve this fast during this week maximum. And it is no refundable but it was 5 min later so it should have an exception for cases like this specially because the date I want is more expensive meaning that I will need to pay the difference of the tax that I already pay!

Best deal in Paddington. We were greeted by a friendly receptionist. The room was ‘cosy’ . Bed extremely comfortable. Clean as a whistle! . The ensuite bathroom was neat, clean and everything worked well. Cannot fault it as value for money so close to all amenities to explore the city.
Thank you Easy Hotel . We will return . 👍

AC in the room was not working during the heatwave and in a room on the ground floor with no window.

It was the first time of booking with easyhotel and although room type was specified on the site, the information about the facilities of the hotel in general was either lacking details or not informing enough to customers.

▪︎ The hotel listed wheelchair access on its sitebut but has flat steps at the entrance.
▪︎ It has no lift as stated in the note which should have been listed under facilities.
▪︎ The room sizes and bathroom are too small in reference to price paid.
▪︎ Guests are not provided kettle, cups, tea bags or other treats instead, customers would have to leave their rooms to make use of a vending machine placed near the reception which charges for its use for coffee and hot chocolate but not tea.
▪︎ I was not pleased about the extra charges needed to change room to a ground floor due to adjustment needs.
The extra added price differed from that advettised at the hotel site and third booking site indicating customers are charged higher fees to change room once they are physically present in the hotel.
▪︎ The staff did mention that a mobile ramp could have been provided oj approach but the information was listed under special request yet no adjustment was made to the room

▪︎ Although the hotel stated it had no accessible room at the time of my booking because all had been booked, I find the explanation rather defensive for not listing accessible rooms on the site at all.
It would be impossible to book an accessible room if it was occupied even though the room would still be visible on the booking site.
Positive take away is the clean room and functional Aircondition otherwise, overpriced for me.

No kettle in the room…! Very basic hotel… makes Travelodge look likes the Ritz…

Place was easy to check in and out of, near many shops n things to do and eat - as well as transport etc. front desk were helpful and always present (all hours) felt personable and friendly. Safe environment - you need a key to access every entry point. Clean and tv/ac/heating in the room as well as body wash provided. Overall was happy with the experience.

Absolutely horrible experience.

Tiny room, even after paying extra—no space, no wardrobe. The smell is so bad you can notice it from outside the hotel, and inside it’s unbearable.

No cleaning included—you have to pay €20 each time, which is insane. Imagine staying several days with no cleaning unless you keep paying. They don’t even provide anything to clean yourself, so the bathroom becomes unusable very quickly.

Everything is extra: early check-in, late check-out… no real service at all.

We asked to cancel—refused. We contacted Booking.com (we booked through their mobile app), but were told it was somehow handled via Agoda, so nothing could be done. Even worse, we only received all these conditions after paying.

Our holiday was completely ruined.

This feels extremely misleading and close to a scam. Avoid at all costs.

Jamie and Arjun were really friendly and amazing! Great customer service ! Will be coming back , favourite place for us !

Convinient location- super close to bullet train station. You can walk to it, couple minutes. Friendly and professional front desk. Very accommodating with dates of stay. Just great experience