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ECBS レビュヌ 

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TrustScore 5段階評䟡の5

4.9

電力䌚瀟
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5぀星のうち5の評䟡

We have recently entered into a long term contract brokered for us by Bryan and Dan of ECBS. They simply could not do enough, I know I was a difficult to please customer from past experiences with ene... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

It's great to only deal with one representative who kept me updated at every step of the process in a friendly yet professional manner - Thanks David :) Prices are completely transparent, and... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Lauren Jarvis at ECBS was absolutely fantastic in helping us find a much better energy deal. She was friendly, professional, and made the whole process simple and stress-free. Lauren took the time to... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I recently used ECBS to help sort out my energy as I was finding it a massive hassle and the staff here helped tremendously. Elisha Newton is who has been helping me, over the phone and email. She... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電力䌚瀟
  2. コンサルタント
  3. ゚ネルギヌ機噚ず゜リュヌション
  4. 䟡栌比范サむト
  5. 公共蚭備請負業者

圓該䌁業による蚘述

At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.

Your Trusted Partner in Energy Management

圓該䌁業による蚘述

Smarter Energy Decisions, Measurable Results.
ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.

連絡先

4.9

優良

TrustScore 5段階評䟡の5

1020件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.9

すべおのレビュヌ

(1,020)

過去12か月のレビュヌ数: 49件

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5぀星のうち5の評䟡

Graham has been really supportive and


Graham has been really supportive and helpful to us, we have appreciated all of his guidance and will be working with him in the future.

2025幎10月13日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thanks, Katy. We really appreciate your feedback and look forward to continuing our work together.

5぀星のうち5の評䟡

Their phone call was like a breath of fresh air my


I was under alot if stress with my current electric contract and then was aproached by ECBS a month ago.
They listened to my concerns and offered to help and guided me in solving this issue the best way maintaining a professional relationship. They have kept me up to date at all times with any progress. So far I am happy with their services and hope I will be able to do business with them very soon as I am sure they will keep our needs in mind before offering us a contract.

2025幎9月17日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thank you, Najma. We’re glad we could help ease the process and appreciate your trust in us.

5぀星のうち5の評䟡

Great service

Jason was very proactive and thorough in helping us secure a competitive price for our energy bills.

2025幎9月1日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Appreciate the kind words. Glad Jason could help secure a strong outcome for you.

5぀星のうち5の評䟡

James Tomlinson has been really helpful
James is very friendly, provides an excellent service.

James Tomlinson has been really helpful to our company over the last 3 years helping with our Electricity tariff, looking for the best deals to suit us and helped us to claim for the CCL charge.
We have just completed our 3rd contract.
James is very friendly, provided an excellent service.
Would definitely recommend James.

2025幎10月6日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thanks so much, Debbie. We’re pleased James has supported you well over the years.

5぀星のうち5の評䟡

Great service from Curtis

I had a great service from Curtis from start to finish. I’d highly recommend him to anyone!

2025幎10月6日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thank you, Chris. Delighted to hear Curtis made the process straightforward and positive.

5぀星のうち5の評䟡

Helpful and Professional

Don was extremely helpful in finding us a new electricity deal. I had spoken to him earlier in the year, and even though we didn't need his services at that time, he was helpful with a problem we were having.
6 months later, when we were searching for a new contract, Don's name came to the front of my mind due to the helpfulness he provided a few months back.

2025幎8月27日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thank you for the kind feedback. We’re glad Don was able to support you both earlier in the year and with your new contract, it’s always great to hear when our team makes a lasting impression.

5぀星のうち1の評䟡

Cold calling our business

Cold calling our business, firstly having the incorrect contact details and then being very persistent to the point of being rude about getting contact details for the person in the business. Not taking No for an answer.
Not impressed

2025幎8月19日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Dear Amy,

Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the manner in which you were approached, persistence should never cross into rudeness, and the experience you describe does not reflect the professional standards we expect from our team. This will be addressed internally.

That said, we would like to be transparent. Cold calling is a long-established and legitimate part of our industry, as it allows us to reach businesses who may benefit from lower energy costs or sustainability solutions but are unaware of the options available. We understand it is not always welcome, and we always aim to be respectful in how we approach.

If you would prefer not to be contacted by ECBS again, we can ensure your details are suppressed from our call lists, please email complaints@ecbs.co.uk
with your request. For broader protection from all unsolicited sales calls, we would also recommend registering your business number with the Corporate Telephone Preference Service (CTPS).

Once again, we regret that your interaction with us fell short of expectations and thank you for raising this so we can continue to improve.

5぀星のうち5の評䟡

Highly Recommend

Nathan Stockill, was just what we needed after being let down time and time again by our soon to be ex supplier for electricity. ECBS have been there for us all the way and would highly recommend

2025幎8月14日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thank you for your kind words. We’re delighted we could support you after your challenges with your supplier, and we’ll make sure your feedback is shared with the team.

5぀星のうち5の評䟡

ECBS are a breath of fresh air in


ECBS are a breath of fresh air in comparison to other energy companies I have worked with. I have been working with Beverley Forster to secure a few of our businesses energy contracts and she has been so helpful and informative.

There was never any pressure and the rates she came back with were very competitive.

2025幎7月31日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

We really appreciate your feedback. It’s great to hear Beverley made the process clear and straightforward, and that you found our approach and rates competitive.

5぀星のうち1の評䟡

I was cold called by ECBS recently by


I was cold called by ECBS recently by one of your Energy Specialists. They spent alot of time trying to convince me that I needed another energy broker for our business and eventually I gave in and allowed them to send me a LOA. However, our normal broker organised prices we were happy with. Because I failed to go back to your business, I get a phone call today where your specialist said I had wasted his time and that he couldn't even get a reply to his generic emails.

I wasn't happy with the tone or service provided.

Edited due to the response from them.
To be clear, I didn’t sign anything or request anything. We got to the stage where YOU had asked for more information from me. I hadn’t got back to you so no real work was undertaken by your company. As soon as your agent called me, I told them I wouldn’t be taking it further. There is no justification for his tone or your pressure sales.

2025幎8月7日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Dear Jonathan,

Thank you for getting in touch and for providing this feedback. Please accept our sincere apologies for the unprofessional conduct you received from one of our team members. The tone you described is unacceptable and does not reflect the standards we hold ourselves to. We take this kind of feedback very seriously, and we will be addressing it with the individual directly.

We can certainly appreciate that you were happy with the prices your current broker secured. Understandably, you chose to stay with them. From our perspective, the tendering process to generate a quotation isn't a simple undertaking. It requires time and resources from various members of staff to find the best possible options for a business. While this by no means excuses the frustration you were met with, it’s why a lack of response can be so challenging for the team. We believe that a simple 'no, thank you' is a professional courtesy that allows everyone to manage their time effectively. We would suggest refraining from signing an LOA for the purpose of receiving a quotation, should you have no intention to enter into further dialogue in future.

Again, we are very sorry for the poor experience you had. We wish you and Melody Care all the best.

Sincerely,

ECBS Team

EDIT: The call has been found and reviewed along with the digitally signed LOA. The Service Team has established no wrongdoing on behalf of our agent, Michael. It is a real shame that you felt compelled to leave a one-star review on the back of what was a simple and frank conversation, which was fully justified. Michael was clearly perplexed and taken aback; however, his tone and language remained professional and calm throughout, certainly not to the levels that may upset a fellow professional. Perhaps you would like to review the call also? If so, please contact complaints@ecbs.co.uk

Your company’s details have now been suppressed.

Regards

ECBS Team

5぀星のうち5の評䟡

Lauren

I have been dealing with Lauren via phone calls. I found her to be friendly and extremely helpful. I had several issues with the previous broker which she has managed to sort for me.
Cheryl

2025幎8月5日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thanks for your kind words! We’re glad Lauren could help resolve your issues and make the process easier.

5぀星のうち5の評䟡

Electric staff !

This is the first time we have used ECBS, and I would like to say that Lauren Jarvis of ECBS was very helpful in getting the best prices for our future budgets. We look forward to the future with ECBS

2025幎8月5日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thanks so much, Tracey! We're thrilled Lauren could help set you up for the future, excited to work with you going forward!

5぀星のうち5の評䟡

Very professional Company

Just wanted to write a review on ECBS and a gentlemen called Jonathan Colgan who has helped resolve an issue i had with SSE including working with the Energy Ombudsman
And has sorted out a new energy contract
Jonathan has a lot of knowledge on the energy market and was a great help in putting me on the right contract
And i look forward to working with him in the future
Many thanks ECBS and Jonathan

2025幎7月31日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Thanks, Ian! Jonathan will be over the moon to hear this. Really pleased we could get things sorted for you.

5぀星のうち5の評䟡

I have been working with Gareth for a


I have been working with Gareth for a good few years now always goes above and beyond, great service as always thanks

2025幎7月31日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Always a pleasure, Joel, thank you for the continued trust and kind words!

5぀星のうち5の評䟡

I have been working with Gareth for the


I have been working with Gareth for the past year and it’s been an absolute pleasure he’s always went above and beyond to try get me the price he can he’s very talented and professional at his job i wouldn’t look anywhere else now thank you again for all your hard work 💯 feel like i can trust him when sorting me a great offer

2025幎7月31日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Huge thanks, Shaun! Gareth will be buzzing to hear that. We’re lucky to have him, and you!

5぀星のうち5の評䟡

Helpful

If you need any help and guidance Gareth scullion is your man

2025幎7月31日
自発的なレビュヌ
ECBS ロゎ

ECBS からの回答

Appreciate that! Gareth’s definitely the guy to have in your corner, glad he’s been helpful.

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