Main unit is excellent. Vent accessories less ideal. Review based on a a few weeks of occasional use on really hot days. The machine looks and feels well made and controls are straightforward and ea... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very helpful man on the phone unit arrived as I was told and is working very well in this hot weather Outlet exhaust pipe to short and fitting to back of unit may be a problem in time otherwise very... もっと見る
企業が回答しました
Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... もっと見る
企業が回答しました
Very quiet solid fan and has 12 speed settings, in the extreme hot weather I only need setting upto 6 and that was more than enough for me. Easy to assemble and set-up and has useful remote. It... もっと見る
企業が回答しました
企業情報
当該企業による記述
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
連絡先
400 North Circular Road , NW10 0AB, London, 英国
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
優良
418件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DD1 Classic MK6 not good in quiet mode
Ordered a DD1 Classic MK6 for use in a bedroom overnight because on its lowest setting it is one of the quietest available.
Unfortunately in quiet mode it is supposed to keep humidity between 50-60% but this one operates between 57-60%.
That's too high and we still get a lot of condensation.
EcoAir suggested running it on higher setting before bed. This works but just delays the problem as the humidity levels increase within an hour or so of turning quiet mode on with wet windows the result.
Didn't use it straightaway and it's now just over a month since ordered so they won't take it back (and would only have refunded 50% as it is now used).
If you want one for bedroom use I'd advise picking a model e.g. Meaco DDL8 that runs on a low quiet setting but still tries to keep the humidity levels lower than this EcoAir model - or get some earplugs if you are stuck with this one.
2025年11月19日
自発的なレビュー
EcoAir からの回答
Thank you for sharing your feedback on the DD1 Classic MK6, and we’re sorry to hear that Quiet Mode hasn’t met your expectations.
On Economy (Quiet) Mode, the unit is designed to maintain humidity between 50–60% RH while running at low fan speed, and based on the 57–60% readings you reported, the unit is performing as intended. If you require the humidity to be kept at a lower level to help reduce condensation, the dehumidifier would need to operate in High Mode, which provides a stronger extraction rate, whilst running at a higher fan speed.
Regarding returns, our policy allows 14 days from the date of purchase to notify us that you wish to return the item, followed by another 14 days to send it back. A full refund is issued when the product is returned in its original condition with all packaging, accessories and manuals, while up to a 50% deduction may apply if anything is missing or if handling goes beyond what is necessary to inspect the product. We are always happy to arrange a refund when these conditions are met, and if you need further assistance with settings or room assessment, our support team is here to help.
Reliable and quiet humidifier.
The dehumidifier arrived first thing in the morning the day after I ordered it.
I already have the previous model so I know that it is reliable and quiet. It is compact and attractive and the carrying handle is very useful.
2025年11月18日
EcoAir からの回答
Thank you for your lovely review! We're delighted to hear your dehumidifier arrived promptly and that you’re already familiar with the reliability and quiet performance of our previous model. It’s great to know you find it compact, attractive, and easy to handle
We really appreciate your continued trust in EcoAir. If you ever need any support, our team is always here to help.
A seem less experience as ever with Eco…
A seem less experience as ever with Eco Air. My fourth dehumidifier, all is good.
2025年11月17日
EcoAir からの回答
Thank you for your fantastic review! We're delighted to hear that you’ve had another seamless experience with EcoAir. It means a lot to know this is your fourth dehumidifier with us and that everything continues to meet your expectations. If you ever need assistance or have any questions, our team is always here to help.
EcoAir からの回答
Thank you for your wonderful review! We're delighted to hear that your EcoAir product is working well and that you received it quickly. We’re committed to providing reliable, high-quality appliances and fast delivery, so it’s great to know we’ve met your expectations. If you ever need support or have any questions, our team is always here to help.
Great Dehumidifier
This seems to be a great dehumidifier. It arrived quickly, and seems very easy to maintain, empty water, etc. It is making a big difference to the area where I dry clothes. I am hoping it stops the mould re-appearing.
2025年10月24日
EcoAir からの回答
Thank you for your kind review! We’re delighted to hear that your dehumidifier arrived quickly and is already making a noticeable difference in your laundry area. It’s great to know that you’re finding it easy to use and maintain as well.
We hope it continues to help prevent mould from returning, and if you ever have any questions or need further support, our team is always here to help. Thank you for choosing EcoAir!
Warranty Service - EcoAir DD3 CLASSIC MK3
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it for examination with 2 months left on the warranty. Now have it back after a thorough clean, a new part fitted, and it's working silently again. Whole experience with EcoAir was excellent.
2025年11月20日
自発的なレビュー
EcoAir からの回答
Thank you for taking the time to share your experience with the EcoAir DD3 Classic MK3. We’re delighted to hear that the dehumidifier has been performing so well in your home, and we’re especially pleased that our warranty service was able to resolve the intermittent rattle for you.
It’s great to know the unit is now running silently again after the inspection, cleaning, and part replacement. Your feedback means a great deal to us, and we’re pleased that you found the entire process smooth and efficient.
If you ever need further assistance or have any questions in the future, our team is always here to help. Thank you again for choosing EcoAir!
Great piece of kit the Piccola
I have found that the bathroom and other rooms in the bungalow are free from condensation since using the Dehumidifier and seems to also keep area's warmer since the weather as got colder.
2025年11月11日
EcoAir からの回答
Thank you for your wonderful review! We’re delighted to hear that your Piccola Dehumidifier is making such a positive difference in your bungalow. It’s great to know that it has helped eliminate condensation in your bathroom and other rooms, and even made the home feel warmer during the colder weather. We really appreciate you sharing your experience & f you ever need help or have any questions, we’re always here for you!
Trustworthy company
Second dehumidifier I’ve bought from the brand. I bought the first on Amazon, it broke, I sent it back to ecoair, and they fixed it. So I bought my second one direct from them. They are easy to communicate with and have a good warranty.
2025年11月11日
EcoAir からの回答
Thank you for your great review! We’re delighted to hear that you’ve chosen EcoAir again and that your previous repair experience was smooth and reliable. It’s wonderful to know our communication and warranty support have given you confidence in our brand. We truly appreciate your trust and continued support!
Great EcoAir dehumidifier
We love the dehumidifier, and the filter we change every year. Your dispatch was fast and efficient
2025年11月10日
EcoAir からの回答
Thank you so much for your wonderful review! We’re really glad to hear that you’re enjoying your EcoAir dehumidifier, that the yearly filter changes are keeping everything running smoothly, and that our dispatch service was fast and efficient. We truly appreciate your support and thank you for choosing EcoAir!
Super prompt customer service from Josh…
Super prompt customer service from Josh in responding to a request for a manual which I had mislaid, many thanks
2025年11月11日
自発的なレビュー
EcoAir からの回答
Thank you for your kind feedback! We’re delighted to hear that Josh was able to help you quickly with your manual. We’ll be sure to pass along your appreciation to him.
If you ever need further assistance, please don’t hesitate to reach out. We’re always happy to help.
Basic machine is good
Basic machine is good, telephone staff were very helpful but set up for continuous drainage is a complete mess - the supplied hose is too short to be of use, too stiff to flex and comes off the spigot if you have to move the dehumidifier even slightly. Simple thing to get right and so botched.
2025年11月6日
EcoAir からの回答
Thanks for your feedback! We’re glad to hear the dehumidifier works well and that our team was helpful. Sorry to hear about the issue with the drainage hose & we understand how frustrating that can be.
We do offer longer and more flexible hose options to make continuous drainage easier. If you’d like help finding the right one, please contact our support team and we’ll be happy to assist.
This is our 2nd dehumidifier
This is our 2nd dehumidifier from you thus new one works even better
2025年11月5日
EcoAir からの回答
Thank you for your lovely feedback! We’re delighted to hear this is your second dehumidifier from us and that the new one is working even better. We really appreciate your continued trust and support. Thank you for choosing EcoAir!
Great price, perfect condition, very effective product
The dehumidifier was at a great low price due to being refurbished - as new. It was dispatched rapidly, delivered very promptly, and was in perfect condition when we unboxed it. It works perfectly. Overall we're really pleased with the service from EcoAir, we've already got another of their products and we would definitely buy directly from them again on future.
2025年10月23日
EcoAir からの回答
Thank you for your kind review! We’re delighted to hear your refurbished dehumidifier arrived quickly, in perfect condition, and is working perfectly. We take great care to ensure all our refurbished units meet the same high standards as new ones, and it’s great to know you’re happy with both the product and our service. Thanks again for choosing EcoAir. We really appreciate your support!
Prompt and courteous service
The item arrived with a damaged clip. The firm replaced it immediately. Well done to Walter for his rapid and courteous response, greatly appreciated.
2025年11月4日
EcoAir からの回答
Thank you for your review! We’re sorry your item arrived with a damaged clip, but we’re really glad Walter was able to sort it out quickly for you. We always aim to provide fast, friendly support and appreciate your kind words.
Thanks for choosing EcoAir!
Very good technical help
Very good technical help, friendly and effective.
Delivery was good and arrived 2 days ahead of time.
DD1 simple Mk3 works well in a boat with it's manual humidity control and has a larger range of adjustment.
The Desiccant dehumidifier seems to work very well.
(Costs more to run if it's running continually)
2025年11月4日
EcoAir からの回答
Thank you for your kind feedback! We’re really glad to hear your DD1 Simple MK3 arrived early and is working well on your boat. It’s great to know our technical team could help and that you’re happy with the performance of your EcoAir dehumidifier.
Thanks for choosing EcoAir & helping you stay dry and comfortable wherever you are!
Straight forward and efficient process…
Straight forward and efficient process for repairing my de-humidifier
2025年10月8日
EcoAir からの回答
Thank you for your kind feedback! We're glad to hear that you found the repair process straightforward and efficient. We always aim to make things as smooth as possible for our customers. If you need any further assistance, please don’t hesitate to reach out.
Rude, abrasive & sarcastic customer support
I ordered a dehumidifer & at the same time emailed them to query the contradiction between their claim to care for the environment while also using environmentally damaging "AI" to populate their website.
The reply I received was so unpleasant and sarcastic that I immediately cancelled my order. They made the cancellation process difficult, claiming they couldn't cancel the delivery & I had to wait in to refuse delivery.
To add insult to this they then subtracted a charge for the return.
Over all this was a very poor experience. I don't expect rude, unpleasant & sarcastic replies from customer "support".
I won't be buying from Eco Air. Their products may be good but their support is appalling, and I'd strongly question their "commitment" to the environment.
2025年10月27日
EcoAir からの回答
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like to clarify that once an order has been collected from our warehouse and is in transit with the courier, we are unfortunately unable to cancel it directly, as the driver follows a pre-planned route. In these situations, the quickest and most effective option is to refuse delivery so that the item is automatically returned to us.
Regarding the return charge, this was applied only because the cancellation request was made after the unit had already been dispatched
Regarding your comment about AI, we only use simple AI tools to help manage product information and improve website efficiency.
We’re also sorry to hear that your interaction with our support team didn’t meet our usual standard of professionalism. This will be looked into internally.
At EcoAir, we truly value our customers and are committed to offering both quality products and responsible service.
Excellent advice which unit to use
Excellent advice which unit to use, delivery very timely.
2025年10月23日
自発的なレビュー
EcoAir からの回答
Thank you for your kind words! We’re so pleased to hear that you found our advice helpful and that your unit arrived promptly. We hope it serves you well, and we’re always here if you need any further assistance.
Great
Have only used the dehumidifier a couple of times but can see its as being a great asset for the winter months (laundry will not be adorning radiators or clothes horse any more!!)
2025年10月6日
EcoAir からの回答
Thank you so much for your great feedback! We’re delighted to hear that your EcoAir dehumidifier is already making a difference. It’s the perfect companion for keeping your home comfortable and helping with laundry during the colder months. We really appreciate you taking the time to share your experience!
Good service
Ordering process straightforward. Fast delivery and appliance arrived quickly
2025年10月13日
EcoAir からの回答
Thank you for your kind review! We’re delighted to hear that you found the ordering process easy and that your appliance arrived quickly. Your satisfaction means a lot to us, and we’re grateful for your support.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。