Main unit is excellent. Vent accessories less ideal. Review based on a a few weeks of occasional use on really hot days. The machine looks and feels well made and controls are straightforward and ea... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very helpful man on the phone unit arrived as I was told and is working very well in this hot weather Outlet exhaust pipe to short and fitting to back of unit may be a problem in time otherwise very... もっと見る
企業が回答しました
Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... もっと見る
企業が回答しました
Very quiet solid fan and has 12 speed settings, in the extreme hot weather I only need setting upto 6 and that was more than enough for me. Easy to assemble and set-up and has useful remote. It... もっと見る
企業が回答しました
企業情報
当該企業による記述
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
連絡先
400 North Circular Road , NW10 0AB, London, 英国
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
優良
418件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brilliant fan.
2025年7月1日
EcoAir からの回答
Thank you for your great review!
We’re so pleased to hear you’re enjoying your fan. If you need anything in future, feel free to reach out.
Fast delivery and excellent value
Fast delivery and excellent value, very easy to assemble, second one I’ve put from EcoAir.
2025年6月23日
EcoAir からの回答
Thank you so much for your kind review!
We’re delighted to hear that you’re happy with the fast delivery and value, and it’s great to know this is your second purchase from EcoAir. We truly appreciate your continued support!
If you ever need any assistance, we’re always here to help.
Lovely item
2025年6月30日
EcoAir からの回答
Thank you for your review. We're glad to hear you're happy with the item. If you have any questions or need support, feel free to reach out.
Good customer service
Good customer service - appreciate MAL help, at this century no many CS will call you back regarding your inquiry and problem solved
Item not yet received but I will give 5 star of the service
2025年7月15日
自発的なレビュー
EcoAir からの回答
Thank you so much for your kind words and 5-star rating, even before receiving your item! We're especially glad to hear that MAL was able to assist you and that you felt supported, and it's our goal to provide a level of service that stands out. If you need any further help, feel free to reach out. We truly appreciate your support!
Love it!
We have been considering the purchase of a mobile air-con unit for a couple of years, but thought it would only be needed for a couple of days a year. The heat waves of this year spurred us on to purchase. We've only had it for a few days, but we LOVE IT! We wish we had bought one earlier. Multi functional and remote control - What's not to love.
2025年7月9日
EcoAir からの回答
Thanks so much for your great review! We’re glad you’re loving your new Portable Air conditioning with the recent heat waves. The remote control and multi-function features really make a difference!
If you need anything, we’re here to help.
observations
was delivered on its side and feedback on the time of delivery was missing.
allowed to stand upright for several hours.
used appropriate screwdriver to attach parts as indicated, attached required pipes.
tried exhaust through large opening window - satisfactory cooling.
tried exhaust through small opening window and feel thats a more secure solution.
the bottom drain position is a bit of a pain.
2025年7月8日
EcoAir からの回答
Thank you for taking the time to share your feedback and observations. We’re pleased to hear that the setup went smoothly and that the unit is working well with your chosen exhaust options. We also appreciate your note regarding the delivery experience; while we work with trusted couriers, we’ll be sure to pass your comments along to help improve future service.
Thanks again for choosing EcoAir, and if you need any further assistance, we’re always here to help.
Helpful advice over which unit to…
Helpful advice over which unit to replace an earlier one. Replacement arrived promptly and works well.
2025年7月2日
EcoAir からの回答
Thank you for your lovely feedback! We’re glad our team could help you choose the right replacement, and it’s great to hear it arrived promptly and is working well. If you ever need further advice or assistance, we’re always happy to help.
This is our third product we have…
This is our third product we have purchased and been very happy with every one to date.
2025年7月7日
EcoAir からの回答
Thank you for your continued support and for choosing EcoAir again! We're so pleased to hear that you've been happy with all of your purchases so far. It really means a lot to us to have loyal customers like you.
If there’s ever anything we can help with, just let us know.
Easy to order and great product.
2025年7月7日
EcoAir からの回答
Thank you so much for your kind review! We're really pleased to hear you found the ordering process easy and that you're happy with your product. If you ever need any help or have any questions, we're always here to assist.
Always been pleased with my eco air…
Always been pleased with my eco air unit, and was very pleasantly surprised when Simon explained clearly and quickly what was the meaning of the fault code it has started to display. Very pleased with the response especially as mine is quite an old machine now.
2025年7月1日
自発的なレビュー
EcoAir からの回答
Thank you so much for your kind words! We're really pleased to hear you've been happy with your EcoAir unit over the years, and that Simon was able to assist you clearly and promptly with the fault code. We know how important it is to keep older units running smoothly, and we're glad we could help.
If you ever need further support, don’t hesitate to get in touch.
GREAT CUSTOMER SERVICE
I had some questions prior to purchasing Ecofan standing fan. My call was answered and helpfully dealt with, which lead to me placing my order. Afterwhich I had some delivery timing issues and once again I contacted Ecoair and explained and they accommodated. I contacted this company multiple time. Each time I had prompt, helpful and efficient and polite responses. Their products are great. Between my partner and I we have 3 Ecoair fans Between us. They are quiet but powerful and the remote control is a game changer at the moment with the UK heatwave!!!
Thank you!!!
2025年6月20日
自発的なレビュー
EcoAir からの回答
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We’re delighted to hear that our team was able to assist you both before and after your purchase, and that you felt supported every step of the way. It’s always our aim to provide prompt, polite, and helpful service, so your kind words really mean a lot to us.
We’re also thrilled to know you and your partner are enjoying your EcoAir fans and especially during the UK heatwave! It’s great to hear that the quiet power and remote control features are making a difference in your comfort.
Thank you again for your continued support and having three EcoAir fans between you is the highest compliment!
Your service was excellent
Your service was excellent, and the fan is fantastically beautiful and working exceedenly well too. I am a satisfied customer indeed.
2025年6月23日
EcoAir からの回答
Thank you for your lovely review!
We’re so pleased to hear that you’re happy with both our service and the fan, and it’s wonderful to know it’s performing excellently and adding beauty to your space. Your satisfaction means a lot to us.
Thank you for choosing EcoAir!
Zach Burkley was very knowledgeable
Zach Burkley was very knowledgeable, kept us informed throughout the process of getting our ac
up and running again. Water was not draining from the pan. Very professional, he is an asset to your company.
Will highly recommended him for any of your ac needs.
2025年6月24日
自発的なレビュー
EcoAir からの回答
Thank you so much for your kind words and 5-star review!
We truly appreciate your recommendation and look forward to assisting you again in the future.
EcoAir からの回答
We’re glad to hear you found the same day collection convenient, and we aim to make the process as smooth and efficient as possible. If there’s anything else we can assist you with, don’t hesitate to let us know.
Seth came out for our yearly inspection…
Seth came out for our yearly inspection & he was very friendly, professional & explained everything that he was doing & answered all of our questions . Great employee & job well done !
2025年6月12日
自発的なレビュー
EcoAir からの回答
Thank you for your review and for taking the time to share your experience.
xx Fully satisfied xx
2025年6月9日
EcoAir からの回答
We're thrilled to hear you're fully satisfied with your experience. Your support means the world to us, and we’re always here if you need anything in the future.
EcoAir からの回答
Thank you for your kind feedback!
We're so pleased to hear you're happy with your dehumidifiers, as well as the price and delivery experience. Your satisfaction means a great deal to us.
If you ever need any support or have any questions, we're here to help.
EcoAir DD3 Simple Desiccant Dehumidifier
Humidifier arrived promptly, is easy to use and working well in our damp basement.
2025年5月13日
EcoAir からの回答
Thank you so much for taking the time to leave your review!
We're delighted to hear that your DD3 Simple Desiccant Dehumidifier arrived promptly and works well in your basement. It's great to know it's helping to manage the damp effectively and that you’ve found it easy to use.
If you ever have any questions or need further assistance, please don't hesitate to get in touch. We're always happy to help.
Superb service
Superb service, very helpful, friendly, super quick delivery. Wish more companies could be like EcoAir.
2025年5月22日
EcoAir からの回答
Thank you so much for your kind words! We're absolutely delighted to hear that you found our service helpful, friendly, and speedy. It truly means a lot to us. Your support motivates our team to keep delivering the best experience possible.
Delivery was quicker than I expected
Excellent product
Delivery was quicker than I expected.
Product works exactly as it says. I have recommended to other people who are equally happy with the quick delivery and the product itself.
2025年5月21日
EcoAir からの回答
Thank you so much for your kind review!
We’re delighted to hear that your delivery arrived sooner than expected and that you're pleased with the product. It’s fantastic to know you’ve recommended us to others too and we truly appreciate your support and trust in EcoAir.
If you ever need anything else, we’re always here to help.
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