Went to Eden mobility- Fareham to find my mum her first scooter, as she’s never had one before, the woman in the shop was really helpful, allowing time for my mum to look and try out at her pace. Ve... もっと見る

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We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... もっと見る
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We purchased an Eden Excel Move mobility scooter. The staff where fantastic. Jane gave demonstrations of several of the mobility scooters, allowing hubby to take each one for a test run. All the staff... もっと見る
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We visited the Fareham store today, as we have been looking into getting my husband a mobility scooter. As soon as we entered the shop Jane came and asked if we needed help, and then went on to help... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
連絡先
West Street, 5 Savoy Buildings, PO16 0AD, Fareham, England, 英国
- 01329 550958
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ネガティブなレビューの 98%に回答しています
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Helpful and knowledgeable staff
We visited the Fareham store today, as we have been looking into getting my husband a mobility scooter. As soon as we entered the shop Jane came and asked if we needed help, and then went on to help and show us a range of different scooters. Jane is very knowledgable about the range of products available. We went on to purchase a folding scooter and a main scooter. Fareham is very lucky to have such a friendly and happy member of staff. 😁👍

Eden Mobility - Fareham からの回答
Jane is always so very helpful and…
Jane is always so very helpful and knowledgeable about the range of products available both within her own shop or online.

Eden Mobility - Fareham からの回答
Excellent staff and service…
Needed to find the right mobiity scooter for my husband and visited the shop in Fareham. The service we received was second to none so thank you Jane for bending over backwards to help us and thank you Neil for putting yourself out of your way to visit us a second time on the same day to bring and demonstrate the right scooter to meet my husbands needs.

Eden Mobility - Fareham からの回答
Needed help
I had to visit the Fareham store today has I had lost my walking stick
Jane and her colleague were kind, compassionate and professional, helped me choose a stick identical to my old broken one, helped me to not pay VAT, because of my disability and I was able to continue my bus journey home.
Many thanks,I hope to become a regular customer

Eden Mobility - Fareham からの回答
Great informative staff
Great informative staff. Very helpful and friendly. Served by Jane
I would like to thank Jane the manager…
I would like to thank Jane the manager of the Fareham branch in Hampshire. The service I was given over a few weeks was well above the standard of other companies. She spent a lot of time finding the scooter that I needed never to much of a problem to help . Please could you pass my thanks to Jane and Eden for sorting my needs. Keep up the great service.thank you ken/Suzie .aka f.b.
Jane was very helpful
Jane was very helpful, I said what I was looking for and she talked me threw and showed me my options
Because of Jane I ordered from Eden.

Eden Mobility - Fareham からの回答
Excellent service from Jane in the Fareham store…
Excellent service from Jane who was very helpful in every aspect of my purchase.
Excellent service from Jane in Fareham
Excellent service from Jane in the Fareham store. Understood my requirements, showed alternatives explaining differences enabling me to make a choice. Scooter delivered earlier than promised and its use demonstrated clearly by delivery man. All done in a week from start to finish.
Jane at the Fareham store is fantastic
Jane at the Fareham store is fantastic, so helpful and attentive. Bought my Nan a indoor walker...it's great quality and just what she needed! Thank you!
Good service with a smile
Very helpful assistant good choice of types, friendly atmosphere. Didn't realise could be vat free.

Eden Mobility - Fareham からの回答
Unreliable product, poor service
Awaiting replacement now, so will update once new product received.
We bought this product 5 months ago, after a month it needed a replacement battery, after 3 miles the battery was depleted instead of advertised 9 miles. We then had a complete breakdown of the product whilst out shopping in January, which resulted in the need for a new motor and brake motor. Whilst awaiting the engineer (unplugged and battery not in) the main battery connector burnt out and the product was smoking. They have not been able to use the product for 5 weeks and we’re awaiting second replacement battery, with no timescales for sorting. The shop itself has been excellent, engineers and service unacceptable. (Update, now 8 weeks not been able to use, product removed and still not fixed or workable).

Eden Mobility - Fareham からの回答
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