The staff Carol and Phoebe at Eden Mobility Halifax Road Sheffield were very helpful, pleasant and nothing too much trouble whilst not been too pushy. They greeted us with a nice friendly smile.I wou... もっと見る
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Popped into the Sheffield branch today. Met a very helpful assistant called Sam. She guided me through the process of arranging a home demonstration of a powered wheelchair. She was very knowledgeable... もっと見る
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I visited the shop with my Mum on Friday the 28th Nov to look at walkers/ rollators. We were served by Carol - who was friendly, knowledgeable and incredibly helpful. We were guided through the differ... もっと見る
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Visited on Saturday 13th December purely just for quotes. Carol was very welcoming and happy to show us around and gave us a brochure to take away. Carol wasn’t pushy which I liked. After visiting a f... もっと見る
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企業情報
当該企業による記述
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
連絡先
Halifax Road, S6 1LH, Sheffield, England, 英国
- 0114 321 1616
4.7
優良
59件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 98％に回答しています
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Poor after sales service with no replies to emails and no refunds
I'm writing this for my parents, who purchased a nodular ring cushion, which was extremely expensive at £50.00, my mum agreed to purchase it, trusting the Eden Mobilty name, but after less than two weeks use it was not fit for purpose! It was completely flat, we took it back to the shop in Wadsley Bridge Sheffield to be informed that it states on the receipt, no returns accepted. After returning home I emailed Eden Mobility, 3 times, with no reply, what's so ever! I emailed them as my parents hadn't just changed their minds the cushion, it is useless! It was over priced and cheaply made! I feel that my parents, who are in their 80s have been taken advantage of. Trusting Eden to provide useful wares, aids and advice, but they just washed their hands of this without an apology. I feel their customer service is pathetic!
2026年5月9日
自発的なレビュー
The staff Carol and Phoebe at Eden…
The staff Carol and Phoebe at Eden Mobility Halifax Road Sheffield were very helpful, pleasant and nothing too much trouble whilst not been too pushy. They greeted us with a nice friendly smile.I would definitely recommend the shop
and would certainly shop there again
2026年7月6日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Our team works hard to provide the best possible service, and it's wonderful to know we met your expectations.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Kind regards,
The Eden Mobility Team
We have been to the branch today
We have been to the branch today, and the staff were helpful and friendly, Carol and Phoebe, they helped mum and advised on what she might nee, and no rush or pressure they were compassionate towards us as a family, as we have just lost our dad 3 weeks ago.
2026年6月8日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much for your review. It really means a lot to us and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Eden Mobility - Sheffield からの回答
Thank you for the kind words! We’re glad Carol was able to help and that you found exactly what you needed.
Warm regards,
Eden Mobility
Carol was lovely!
Carol was lovely, really helpful and kind will definitely be going back when we need more help
2026年4月25日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much for your lovely feedback. We’re really glad to hear that Carol was able to help and that you felt well looked after. We look forward to welcoming you back whenever you need more support.
Warm regards,
Eden Mobility
Carol helped us select a rollator for…
Carol helped us select a rollator for my daughter. She demonstrated how to open it and fold it to go in the car.All this was delivered with a smile.
2026年4月17日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much for your kind words. We’re delighted to hear that Carol was able to help your daughter find the right rollator and take the time to demonstrate how to use it with confidence. We truly appreciate you sharing your experience, and we’re always here if you need anything in the future.
Warm regards,
Eden Mobility
Mobility
Walked into your branch on Halifax rd Sheffield, and greeted by the lovely Carol. So was so kind and professional, and really helpful.
2026年4月13日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you for sharing your experience. We’re delighted to hear that Carol made such a positive impression. Her kindness, professionalism, and willingness to help are qualities we value deeply, and it’s wonderful to know they made your visit enjoyable. We appreciate you taking the time to leave this feedback
Warm regards,
Eden Mobility
Popped into the Sheffield branch today
Popped into the Sheffield branch today. Met a very helpful assistant called Sam. She guided me through the process of arranging a home demonstration of a powered wheelchair. She was very knowledgeable about the whole process, and got everything sorted quickly and efficiently.
2026年4月9日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much for taking the time to share this. We're delighted to hear that Sam made your visit to our Sheffield branch such a positive experience. It’s great to know she was able to guide you through arranging a home demonstration quickly and confidently. We’ll be sure to pass along your kind words to her and the team.
Warm regards,
Eden Mobility
Excellent service and very helpful with…
Excellent service and very helpful with the advice we were given
2026年3月13日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much for your lovely feedback. We’re delighted to hear that you received excellent service and found the advice helpful. Providing clear, supportive guidance is something we take great pride in, and it’s wonderful to know your experience reflected that.
We truly appreciate you taking the time to share your comments.
Warm regards,
Eden Mobility
Recommend
It was a good experience .
The lady was really lovely .
I was apprehensive about buying a walking aid , as in my 70s it makes you feel the age thing approaching .
She didn't rush us , ir pressure us .
She knew her products and passed it on .
I would certainly go back to the shop again when I need more help
Elaine Ward
2026年3月10日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much, Elaine, for sharing your experience. We’re delighted to hear that you felt comfortable and well looked after during your visit. It’s completely understandable to feel a little hesitant when choosing a walking aid, and it’s wonderful that you felt supported rather than rushed or pressured.
It’s great to know that the lady who helped you took the time to listen, explain the products clearly, and make the whole experience positive. Hearing that you’d happily return when you need more help truly means a lot.
Thank you again for your kind words.
Warm regards,
Eden Mobility
My purchase was straight forward
My purchase was straight forward, the lady whom served us was most pleasant and extremely helpful and knowledgeable about all the products on offer
Thank you Carol 🙂
2026年3月2日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much for your lovely feedback, Carol. I’m really glad your purchase was straightforward and that you were well looked after. It’s great to hear she made the experience so positive for you.
Warm regards,
Eden Mobility
Visited today tu purchase a walling…
Visited today tu purchase a walling frame I had seen advertised on Edens website.Carol assistant was very polite and was able to show me what I was after. A very pleasant and knowledgeable lady she was able to answer all my queries. A purchase was made.
2026年1月7日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much for taking the time to share your experience. We’re delighted to hear that Carol was able to help you find the walking frame you were looking for and that her knowledge and professionalism made your visit a pleasant one. We truly appreciate your purchase and hope to welcome you back again soon.
Warm regards,
Eden Mobility
Delighted with the service very…
Delighted with the service very knowledgeable and friendly
2025年12月19日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you for your generous feedback. I am pleased to hear that the service provided was both knowledgeable and courteous. Your satisfaction is greatly appreciated.
Warm regards,
Eden Mobility
Visited on Saturday 13th December…
Visited on Saturday 13th December purely just for quotes. Carol was very welcoming and happy to show us around and gave us a brochure to take away. Carol wasn’t pushy which I liked. After visiting a few mobility shops in Sheffield we decided to go back to Eden due to the competitive price and quality. Today I’ve ordered a bespoke bed, table, hand rail and commode. Carol was happy to help and offered some discount which was very much appreciated. If I need anything for my Mum I wouldn’t hesitate to go back to Eden and speak with Carol.
2025年12月15日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you for taking the time to share your experience. We’re delighted to hear that Carol made you feel welcome and comfortable, and that her friendly, non‑pushy approach helped you find exactly what you needed. It’s wonderful to know that our competitive prices and quality products brought you back to Eden, and we’re so pleased you found the right items for your mum. We’ll be sure to pass on your kind words to Carol—she’ll be thrilled to know she made such a positive impression. We look forward to supporting you again whenever you need us.
Warm regards,
Eden Mobility
I cannot thank Stephanie from the…
I cannot thank Stephanie from the Sheffield branch enough for all her help. She really helped me out of a deep hole in sorting out a rising recliner chair and sorting quick delivery for me
2025年12月5日
自発的なレビュー
Eden Mobility - Sheffield からの回答
That’s wonderful to hear! We’re so pleased Stephanie at our Sheffield branch was able to support you and make sure your rising recliner chair was sorted quickly. We’ll be sure to pass on your kind words to her — feedback like this means a lot to our team.
Warm regards,
Eden Mobility
Friendly outlet.
When going into the Sheffield North branch I am always met by Carol who listens to what I have to say and gives me advice even if I'm noy buying but just enquiring about things.
Always a pleasant experience.
2025年11月24日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you for your kind words about our Sheffield North branch. We’re delighted to hear that Carol always takes the time to listen and offer advice, whether you’re making a purchase or just enquiring. Providing a welcoming and helpful experience is exactly what we aim for, and it’s wonderful to know Carol makes your visits so pleasant.
Warm regards,
Eden Mobility
Purchasing a rollator
I visited the shop with my Mum on Friday the 28th Nov to look at walkers/ rollators. We were served by Carol - who was friendly, knowledgeable and incredibly helpful. We were guided through the different options, until my Mum was happy with her choice, we were able to take home the rollator (rather than place an order). Highly recommend the shop - and Carol was excellent!
2025年11月28日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you for sharing your lovely feedback. We’re delighted to hear that Carol made your visit such a positive experience by guiding you and your Mum through the different options until you found the perfect rollator. It’s wonderful that you were able to take it home the same day, and we truly appreciate your recommendation. We’ll be sure to pass on your kind words to Carol.
Warm regards,
Eden Mobility
Carol helpful assistant
Carol was such a lovely and helpful assistant. She made choosing a walking frame easy as I had no idea what i required.
2025年11月26日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you for your kind words. We’re so pleased Carol was able to make the process of choosing a walking frame easy and reassuring for you. Your feedback means a lot, and we’re glad you left with the right product for your needs.
Warm regards,
Eden Mobility
Happy Customer
Carol was so patient when we came into the store with my sister to try out a powered wheelchair. She explained all the pros and cons of the various chairs, gave my sister chance to try them out, and made sure that the one she picked was suitable for her needs.
In addition, we were only waiting a couple of days for the chair to be delivered.
2025年11月1日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you for sharing such thoughtful feedback! We’re so pleased to hear that Carol took the time to guide your sister through the options and ensure she found the right powered wheelchair. It’s wonderful to know her patience and expertise made the experience easier and more reassuring. We’re also glad the delivery was quick and smooth. Your kind words will be passed on to Carol, and we look forward to welcoming you again in the future.
Warm regards,
Eden Mobility
Five star
I visited eden mobility Sheffield, on 2 occasions. First staff member Carol was very helpful with answering my questions. I left with a brochure to decide at home. Then on the second visit, the staff member was steph she was most helpful in demonstrating the Eden Atom I purchased on the 30/9/25
2025年9月30日
自発的なレビュー
Eden Mobility - Sheffield からの回答
Thank you so much for sharing your experience! We're delighted to hear that both Carol and Steph provided such helpful and attentive service during your visits to Eden Mobility Sheffield. It's great to know that Carol guided you through your initial questions and that Steph gave a thorough demonstration of the Eden Atom, helping you feel confident in your purchase. We truly appreciate your trust in us.
Warm regards,
Eden Mobility
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