Edenmoor レビュー 

First ever order from Pipers Farm and unfortunately we would not recommend.
We were supposed to receive our Christmas food order on 23rd December, however we have not received half of our order. There is no phone number to call or message, and we have had no reply to our email, which is extremely frustrating given the timing.

We are now scrambling the day before Christmas to shop for all the missing items for a large family gathering, which has caused unnecessary stress at what should be an enjoyable time. Very disappointing experience, especially for a first order.

Xmas goose

Ordered a goose as is traditional for family, this year, for the first time, from Piper’s Far. Never had a problem in 35 years here, but this year, the goose, at every point of preparation and cooking , smelled so oddly like disinfectant. We ended up binning the whole thing, and having chicken breast for Xmas dinner. Seriously??

Pre-ordered our Christmas delivery on 1 November for delivery on 23 December. The delivery never arrived... and the order hasn’t even been passed to DPD.
Despite three emails, multiple phone calls, and repeated attempts via live chat, there has been no response whatsoever. No update, no explanation, no warning that our Christmas order wouldn’t arrive. Just complete silence.
£180 has left my account since november and 'order confirmed', yet there is no food and no communication. That is not a delay or cancellation, it is a total failure of customer service and basic business responsibility. At best, this shows severe mismanagement. At worst, it feels like taking money for orders they are unable or unwilling to fulfil (bankruptcy?)
Failing to deliver a Christmas order is bad enough. Failing to communicate at all is unacceptable. Judging by recent reviews, this is clearly not an isolated incident.
I will never use Pipers Farm again and would strongly caution anyone considering them for something important like a Christmas order. This has been a stressful, disappointing experience and completely undermines any trust in the brand. Thankfully I live in London so lots of stores still open, but if I still lived in the countryside there would be no other choice. Not worth the risk ordering from them.

I have ordered Christmas goose and lamb rack for the past 5 years - with no issue. This order was due 23rd Dec - on the evening of 22nd I was updated on a refund for the lamb. I had checked on my order with James at Pipers in the afternoon as hadn’t had a delivery update from DPD and was told by email all items were with DPD due for delivery on 23rd. This was a pre order placed in October for Christmas - I have had no direct updates from Pipers regarding the lamb. Why wait until 22nd to just refund and not have the decency and customer service to contact me? Cannot rely on Pipers for Christmas it would seem.

We ordered a 4kg (£71) Christmas cockerel for delivery today (23rd Dec). The cockerel we received this morning was only 3.27kg. That is significantly smaller than what we ordered and won't be enough for us. We have been mis-sold. We have been trying to get through to Pipers Farm all morning. No response. Shockingly bad service all round. Don't waste your time or money buying from them.
Note to Pipers Farm - we have sent you two emails, a Facebook message and tried to call numerous times. We expect to hear from you regarding this issue.

Update:- 29th Dec, finally received response from Pipers Farm and a refund. Thank you. A good response eventually, although a better approach may have been to pre-warn your customers of issues and at the very least make sure someone is able to deal with queries on delivery days.

Well it’s 23rd December. Waited in for my pre-ordered (on 9th so well in advance) Christmas order. It arrived on time - what there was of it.
Only 1 out of 3 items delivered and that one, the gammon, only chilled not frozen as advertised.
Tried to ring customer services - told too busy so email instead.
Not good enough. My payment was taken in full. No communication to advise me they couldn’t fulfill my order. I’m 79 years old. Hosting family on Boxing Day so now I have to head out to shops, try to park and see if I can make good their deficiencies.

Later I have since had a call back offering to refund the cost of the missing items. When I raised the query that the gammon was defrosted I was assured it would be ok for Christmas Day. I pointed out I was hosting on Boxing Day.
I don't blame the customer service person as, judging by these reviews, Piper's Farm have made a right mess of this year's orders and she had had a bad day apologizing.

Haven't eaten the meat yet but it looks good. The only gripe I have is that you acquired my address and card details without my authorisation. You probably got this because of your relationship with Amazon so perhaps its an issue I should take up with them. Fine you have my details now but it should have been on my say.

The quality of the meat I ordered was fantastic, my only issue is the sharing sirloin I ordered was a very uneven cut (2.5inch fat cap to a half inch point in the opposite side of the steak)
I haven’t had it yet but maintaining an even cook looks to a be difficult task

Great product. Great communication and yummy

I have had really great experience and extremely good products. 65th birthday spent with friends who all cook really well - and all said the duck was delicious. The chicken is also great.

very well packaged,arrrived as described
Looks a great piece of gammon . Unable to comment on the taste etc as it’s still in the freezer .
Happy to buy again

Our Christmas turkey was delivered with a best before date of 24th December. Apparently it will be fine but just won't be "at its best". Surely a Christmas turkey should be at its best for Christmas day? Especially for £130...

Very disappointed. Half of my Christmas order was missing from my delivery today. Contacted customer service by telephone and was met with total disinterest, being told only to email details of what was missing. No response yet received. Will not be using them again.

I ordered a chicken box as my first ever order and the sausages were replaced with chicken wings - not a great replacement, I spoke to customer services and they weren’t very helpful, borderline rude,

I placed an order on 15th December for delivery on 21st December. Order confirmation and communication about delivery was excellent. Delivery arrived on time and the packaging was excellent. However, we ordered a 1.5kg turkey breast but a 1kg item was delivered. We had not (and still have not) received any communication to advise that the item ordered was not available. I immediately emailed, pointed out the error and asked for the item we ordered to be delivered. I have now received a partial refund to reflect the price difference - but that is not what we wanted or need. I asked for a 1.5kg item we need a1.5kg item, not a 1kg item. So we are now 33% short! Can't get through on their customer service line which doesn't have the option to leave a message. They put the onus on the customer to try again later! I have emailed again to ask someone to give me the courtesy of calling me to let me know why they have let me down, although I don't hold out much hope that they will call. We are only 22 miles away from the farm (a 30 minute drive) - surely this can be resolved by delivering the item ordered in the next 48 hours. My wife is disabled and we cannot just pop out to the shops to get something as a replacement. If this is indicative of their customer service standards, then we won't be using them again and I strongly advise others to avoid.

I ordered butter and cheese for Christmas and it arrived on 16th Dec.The butter was 'best before' 23rd Dec and the cheese was 'use by' 22nd Dec. The cheese ( which was vacuum packed) already had white marks on it. I queried this with customer services who told me that
they were artisan products so I had expect a short shelf life and the white marks were absolutely normal and harmless. I contacted the cheese company directly and they were kind enough to replace the cheese and said that the marks meant that the vacuum was broken. I feel that Pipers Farm tried to fob me off with excuses. I've bought both the cheese and butter on many occasions - always with a much longer shelf life.

I'm so impressed with the packaging. I bought cheese which arrived in a box with fleece surrounding the cheese in a compostable bag and a cool bag which still had ice in it. It arrived when I was told it would be delivered, even though the tracking still said it was in London.
I haven't sampled the cheese yet as its for Christmas, but I'm sure it will be delicious.
Thank you.

DPD had a problem and my parcel was delayed by two days. Liz the customer service manager arranged there and then for another delivery to be in time for Christmas despite it being their most busy time of the year.
Also the best free range and grass fed beef and chicken we ever tried.

I never received my order from DPD. When I entered my postcode, my address appeared automatically, so I selected it to populate the address fields. However, there appears to have been a system glitch that changed the final part of my postcode to Z00. The correct ending of my postcode is 9EP, so this was not something I could have entered accidentally. I did not see this and didn’t expect this to have been changed.

Despite the rest of my address being correct, DPD stated they were unable to locate my property or attempt delivery. As a result, my order was destroyed. Pipers Farm have since only offered a 50% discount on a future order, with no refund, even though the issue was caused by a fault in their system. This company really needs to look at who they use for delivery.

My first time ordering and i never even got to try the meat!

I ordered and was home at time of delivery. Along with my flat number being stated, the building has a working entry system, and no attempt was made to ring my flat or access the lobby. The box was left on the street and was gone shortly after - before I could get to it.

The real issue is not the courier — it’s Pipers Farm’s response.

Customer service chose to defend their delivery partner and state that “protocol was followed,” rather than acknowledge that leaving perishable food unattended on a public street is not acceptable - when no delivery attempt was made. The context of my complaint was ignored entirely.

Instead of accountability, I was advised to manage delivery settings “next time,” despite this being my first order and despite me doing everything reasonably expected as a customer.

They made it clear they My first time ordering and i never even got to try the meat!

I ordered and was home at time of delivery. Along with my flat number being stated, the building has a working entry system, and no attempt was made to ring my flat or access the lobby. The box was left on the street and was gone shortly after - before I could get to it.

The real issue is not the courier — it’s Pipers Farm’s response.

Customer service chose to defend their delivery partner and state that “protocol was followed,” rather than acknowledge that leaving perishable food unattended on a public street is not acceptable - when no delivery attempt was made. The context of my complaint was ignored entirely.

Instead of accountability, I was advised to manage delivery settings “next time,” despite this being my first order and despite me doing everything reasonably expected as a customer. Pipers Farm made it clear they prioritise courier failure over customer experience.

Based on their customer service values, I will go elsewhere