Dishonest wrongdoers destroying lives today
Emh homes are a dishonest, immoral and irresponsible organisation, who feel no shame in consistently failing to meet their legal obligations.
The organisation needs to be properly and thoroughly investigated with the consultation of real residents, with firsthand accounts and experiences of what is actually going on.
They demonstrate no care or concern for the health and safety of their tenants. An analysis of the 29 reviews previously submitted on the entity 'Emhhomes' can attest to this. Reviews seem to disappear with the change of domain names (emhhomes.org.uk to emh.co.uk etc.) but their poor behaviours and practices are always distinctly recognisable, irrespective of how their name is styled (emhhomes/EMH etc.)
As someone who has had the misfortune of interacting with these wrongdoers, I have personally experienced and witnessed their incompetence and persistent service failures at every complaint stage and level of their organisation:
Housing Officer, Customer Service Advisor, Complaints Resolution Advisor, Customer Voice Manager, Communities Manager, Head of Communities, Head of Delivery - Reactive and Void Repairs, Delivery Operations Manager- Reactive Repairs, Director for Community and Customer Service, Group Director of Property, Executive Director and Group Chief Executive. The one thing that continues to remain consistent throughout is the substandard service, atrociously poor handling of complaints and the persistent failure to address serious issues brought to their attention.
Emh's previous CEO had an OBE for services to housing and has since been appointed to the Regulator of Social Housing's board. Any tenant who has been forced to endure the atrocities and abhorrent practices that occured under his stewardship will recognise how sickening and contradictory that is.
EMH's words do not match their actions. They provide lip service on publicly available platforms, meanwhile making no effort to address serious issues repeatedly raised by those suffering from their negligence.
Having lived through and currently continuing to endure the impact of their refusal to listen to or provide a resolution to the concerns they are fully aware of, it is clear they have no commitment or interest in adhering to housing regulations or Awaab’s Law.
More than eleven months ago, their workers repeatedly visited the property and repeatedly failed to complete the work they were sent to do. They then provided assurances that the situation had been escalated to a higher level and that someone would be making contact imminently to discuss the situation.
Almost a year later, still nothing had been done.
After more than a decade of writing letters to individuals at every level of their organisation and escalating complaints to each stage, they have consistently provided poor customer service, failed to listen (or properly read details) and failed to learn from feedback.
They do not follow their own complaints guide. Their complaint handlers are incapable of investigating the most basic of complaints- even when all of the information is spelt out for them.
The service never improves and the responses are so out of touch with reality, it is difficult to believe that they are capable of comprehending details or information.
Having experienced the epidemic incompetence of the employees of this housing association, from the Housing Officers all the way up to the Executive Director and Group Chief Executive, I have begun to wonder if incompetence is one of their qualifying criteria for employment.
Everyone deserves a safe and secure home, however an analysis of the genuine reviews that can be located on online review platforms (and those that have previously mysteriously disappeared) demonstrate that the level of poor service is (and has been) widespread and common practice.
Words like 'appreciate', 'commitment', 'genuine', 'safe' and 'sincerity' are ordinarily meaningful and carry weight, but are empty and hold no value if not followed with action and results.
And EMH's oft-repeated phrases like "We are sorry that you feel that way..." and "I'm sorry that you have felt the need to write to me..." etc. are not apologies, they focus on the tenants reactions and never take responsibility for their actions.
If there are other tenants reading this who have also had the misfortune of suffering from carelessness and neglect at the hands of these dishonest, immoral and irresponsible wrongdoers- know that you are not alone...Write your reviews. Raise your complaints. Ensure your landlord fulfils the obligations they are legally required to.
Explore the Housing Ombudsman's home page, write to your local MP, research the law, seek legal advice, take action.
