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Energie Fitness - Borough レビュー 

167
TrustScore 5段階評価の4.5

4.3

Moonraker Point, 1 Pocock Street, SE1 0FN london, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I came to gym recently and had a PT taster session with Terri which I really enjoyed, I felt comfortable especially as I haven’t worked out within a gym for quite some time and she made sure to teach... もっと見る

企業が回答しました

5つ星のうち4の評価

My experience at this gym has been great so far, and staff are very friendly and supportive, especially Terry. I had a pt session with her recently and I found it very helpful. Terry gave me construct... もっと見る

企業が回答しました

5つ星のうち5の評価

Had an amazing session with Terri. As someone who has gym anxiety and has very little knowledge on how to use the weights. I felt like Terri Ladies lifting class was very informative, she corrected my... もっと見る

企業が回答しました

5つ星のうち4の評価

Best facility- the sauna ! Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling. Technology- your finger print entry is... もっと見る


企業情報

  1. フィットネスと栄養のサービス
  2. フィットネス センター
  3. フィットネス教室
  4. 体育館
  5. パーソナル トレーナー

当該企業による記述

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

当該企業による記述

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

連絡先

  • Moonraker Point, 1 Pocock Street, SE1 0FN, london, 英国

4.3

優良

TrustScore 5段階評価の4.5

167件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 33%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(167)

過去12か月のレビュー数: 592

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

PAYMENT AFTER CANCELLED MEMBERSHIP!

They still took payment even after I cancelled my membership!

2024年5月16日
自発的なレビュー
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hi Mohammed,

I hope you're well.

We assure you that all payments that were made would have fallen within the conditions of your membership T&Cs. However, if you would like more clarification over these payments please contact your énergie Fitness gym directly and they will be able to assist you.

Have a great day,
énergie Fitness Central Team

5つ星のうち4の評価

Not too shabby

Joined to get into shape. Just before we joined, we came and scoped it out. Met by a Michael who was REALLY cool guy. Showed us around and really freindly. Very informative and the ice breaker to get me innthe gym again.

However, once we joined the major issue was the entering of the gym. For about 2 or 3 weeks, myself and my wife could not get ourselfs registered in the Gyms computer system to get face ID setup. The all metal incased PC (pathetic setup, sorry but even your own staff agree) is chunky and hard work. EVERYTIME we attempted to use it, it just failed and the software wasn't working. It's not fit for purpose. It's awkward for your staff and the people that join the gym.

Eventually after many awkward jokes and attempts over a few weeks, this really cool guy (Ayran, sorry of this is wrong) helped us both out and eventually got us setup.

This escapade was frustrating and lost a star, in this review. My way at getting back about this. Petty but I feel fair.

The staff are really nice and friendly. The gym for its size offers a fairly good assortment of equipment.

Looking forward to working out in my new 2nd home, God willing.

2024年5月3日
5つ星のうち1の評価

Terrible equipment and dirty gym

Terrible equipment; not enough and bad design... unhygienic locker rooms and toilets...

2024年4月12日
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hi Karacazu,

I hope you're well.

We're sorry to hear you are unhappy with the equipment and facilities available in your énergie Fitness gym. We want to provide a space for our members that motivates you to achieve your fitness goals. We clearly have a few steps to take to reach this goal but we will certainly take this feedback into consideration moving forward.

Thanks for taking the time to leave a review, we really appreciate it!

Have a great day,
énergie Fitness Central Team

5つ星のうち1の評価

I suffered harassment on the first day…

I suffered harassment on the first day in this gyn, and after their manager checked internal cameras to confirm it, no one emailed me to cancel my membership as requested or refund me as I couldn't cope with going back to the gym. After three months and paid £91.12, I still want the cancellation and refund without success.

2024年3月1日
自発的なレビュー
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

We are sincerely sorry to hear about your negative experience at our gym. Your comfort and safety are of the utmost importance to us, and we deeply regret that you encountered harassment during your visit.

We take allegations of misconduct very seriously, and upon receiving your report, our management promptly investigated the incident. We understand that the situation was distressing for you, and we apologize for any inconvenience caused by the delay in communication regarding the cancellation of your membership and the refund process.

Rest assured, we have taken steps to address this issue internally to prevent similar incidents from occurring in the future. Regarding your membership cancellation and refund request, we are committed to resolving this matter promptly. Our customer service team will reach out to assist you further.

5つ星のうち5の評価

My onetoone 12- 15pm today 17/3/2024…

My onetoone 12- 15pm today 17/3/2024 class with Analiese was out of this
S world a massive thanks and she’s an asset to
Energie Fitness Borough like Calum and Berlin at Energy Fitness Forest Hill they should run the branch or all three sweethearts perfect personal trainers of the company xxxx I’m still heartbroken over my Forest Hill membership being terminated but still pop in and deliveries gifts to Berlin and Callum who are always smiling and funny and I danced in Callum’s circuit training last year and in front of him at the desk near the entrance I’m happy as Larry the lamb right now I’m physically mentally emotionally financially disabled and homeless since 31/8/2022 but health and kids first I’ve been working as a jackalee of all trades to mostly everyone these last nearly ten years of crap care in the community is. South London and Maudsley my experiences at both Energie fitness locations sre better than Southwark councils I swear on my family and friends lives I treat the instructors better than blood but Kertis and Cesesr the managers should smile more I’m goin through hell and I’m still smilin sarnie Co I still luv ya boys cya soon

Xxxx

2024年3月17日
自発的なレビュー
5つ星のうち1の評価

Junk

I have asked you to stop sending me junk text messages. I don’t want to email you in order to get off a list I didn’t put myself on. You have my name. Take me off your junk list

2024年3月2日
自発的なレビュー
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hi Nicholas,

I hope you're well.

We apologise for your frustration. We need your email address to find you in our database and remove you so please respond to our request for information and we can rectify this situation.

Have a great day,
énergie Fitness Central Team

5つ星のうち1の評価

Spam texts

I have been receiving spam texts from Energie borough for years without a way to stop it. I've tried blocking the number but it still comes through again a few weeks later.

2024年2月28日
自発的なレビュー
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hi Robert,

I hope you're well.

We apologise for your frustration. We need your email address to find you in our database and remove you so please respond to our request for information and we can rectify this situation.

Have a great day,
énergie Fitness Central Team

5つ星のうち1の評価

Still getting spam messages

Still getting spam messages. You may have passed on my details but they have not rectified this. You are breaking the law

2024年2月22日
自発的なレビュー
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hi Archna,

Hope you're having a nice day!

We're very sorry that you have continued to receive communications from one of our gyms. I can now assure you that you will no longer be contacted by any of our clubs moving forward. Again, we sincerely apologise for this situation and completely understand your frustration.

Best wishes,
énergie Fitness Central Team

5つ星のうち4の評価

A good gym. I am glad I joined.

On the upside: friendly and helpful staff. Relaxed atmosphere. Not crowded. Decent equipment. And it’s clean. I like it here.
On the downside: things are looking a bit tired. Some of the benches need re-uphostering. The floor has some worrying dips in a couple of places. The place could do with a paint job. The changing room is tiny (not sure they can do much about that). And the height/weight machine on the gym floor is not working properly and needs repair/replacement.

2024年2月9日
5つ星のうち1の評価

Their staff gave me the worst first experience

My first day started very well, and I finished very disappointed because of their staff. I returned two days later and decided to cancel my subscription that night without doing any exercise. After contact them and never get replay I decided to share a bad experience I've passed. They need to train their staff to respect clients. This is the minimum respect we expect from them.

2024年2月9日
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hey Rose,

I hope you're having a good day!

We're very sorry to hear you were unhappy with the service you received whilst visiting our énergie Fitness Club. Your experience falls far short of the fitness experience we aim to deliver to each one of our members. We want you to feel comfortable and welcomed every time you come in for a workout. Please note your feedback has been duly noted and we will aim to improve quickly.

Thanks for taking the time to leave feedback, we appreciate it!

Best wishes,
énergie Fitness Central Team

5つ星のうち5の評価

first visit

just had my first visit first class all the way the lady that showed me around and took me through my routine was extremely helpful and she has designed a workout for me

as I say first class service may it continue

2024年1月28日
自発的なレビュー
5つ星のうち3の評価

It's nice it could have more equipment…

It's nice it could have more equipment for when it gets busy

2023年12月1日
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hey Stefan,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

5つ星のうち1の評価

I left energie fitness in 2018 - still getting marketing emails despite unsubscribing

I left energie fitness borough in 2018. It's now almost 2024. I am still getting spam emails and text messages despite unsubscribing multiple times. I have left reviews on here in the past about my bad experience not being able to unsubscribe, and yet, I am still on their contact list. 🙄

2023年11月20日
自発的なレビュー
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hey there,

I hope you're well.

We're really sorry to hear this problem has continued and you are still receiving communications. Please respond to the request of information through Trustpilot and we will looked to get you removed from all marketing communications asap.

Best wishes,
énergie Fitness Central Team

5つ星のうち3の評価

Opens really late, I miss my morning workout

I enjoy the gym. But my gym, the Borough location, doesn’t always open when it says it should. I like to go in the morning before work but sometimes the gym still hasn’t opened by 6:30am. So I have to skip my workout. This has happened multiple times now.

2023年9月5日
自発的なレビュー
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hey Ellie,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

5つ星のうち2の評価
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hi Divyanshu,

I hope you're well.

We're very sorry to hear that the facilities in your énergie gym are not up to a satisfactory level. We at énergie are always trying to create a warm and welcoming space for our members and it seems we have fallen short on this occasion and hope to improve in the near future. Please speak to a member of staff regarding any of your concerns and they will be happy to assist.

Thanks for leaving feedback, we really appreciate it.

Best wishes,
énergie Fitness Central Team

5つ星のうち5の評価

Amazing

Amazing, the people who work there are welcoming and will make you feel comfortable to use all the equipment. I would of never used the weights and racks if it weren't for Ben showing me the ropes. Recommend it to anyone who's struggled feeling comfortable in a gym.

2023年7月13日
5つ星のうち2の評価

This gym is repeatedly not open at the…

This gym is repeatedly not open at the time it advertises. For the price this is a basic requirement it frequently fails to meet.

It says it opens at 6 and is regularly not open at that time. Showers are okay and staff are lovely but for £23.99 you'd genuinely expect things to be of a higher standard than what is currently on offer. Which is a shame.

I also rarely ever leave reviews so for me to write this means it's really started to mess with my routine. They've got to do better. Even a simple email apologising to everyone would be welcomed but silence.

2023年6月20日
自発的なレビュー
Energie Fitness - Borough ロゴ

Energie Fitness - Borough からの回答

Hi James,

I hope you're well.

We're very sorry to hear that your énergie gym is frequently not opening their gym on time. This falls far short of the standards we expect and we certainly hope this does not happen again. Please contact your gym directly and they will be happy to provide an update.

Best wishes,
énergie Fitness Central Team

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