Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.
所在地
所在地を変更Building 2, Westgate House, TW8 0GN Brentford, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... もっと見る
The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... もっと見る
企業が回答しました
Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... もっと見る
企業情報
当該企業による記述
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
当該企業による記述
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
連絡先
Building 2, Westgate House, TW8 0GN, Brentford, 英国
3.9
ほぼ満足
213件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Energie Fitness - Brentford からの回答
أهلاً،
أتمنى أن تكون بخير.
نحن نقدر لك الوقت الذي أمضيته في ترك تعليق، وسنحاول بالتأكيد التحسين بناءً على التعليقات التي قدمتها لنا.
أتمنى لك يوماً عظيماً،!
You need more equipments to treining…
You need more equipments to treining legs and butt and stretch bar.
2023年9月7日
Energie Fitness - Brentford からの回答
Hey Hiigor,
I hope you're having a great day!
Your feedback is greatly appreciated and very valuable to us moving forward as we try to improve. We want to deliver the ultimate fitness experience to our valued members and we will certainly work towards this in the near future.
Thanks again for taking the time to leave a review, it's always great to hear what our members think.
Best wishes,
énergie Fitness Central Team
Instructors were late
Instructors were late, or not show up to the classes. There have been multiple occasions where I have attend classes, and on all occasions, the instructor has either been late or not shown up. Even though different classes, they seem all to have the same structure (5 exercises, 50s work, rest, repeat 3 times). The instructors have not been motivating enthusiastic, nor does it seem like they want to be there. These classes are good but could be great with more prompt and motivating instructors.
2023年8月24日
Energie Fitness - Brentford からの回答
Hi Erin,
I hope you're well.
We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Pull up made my experience very good…
Pull up made my experience very good and I will love to become calisthenics in future.
The company or the gym really they doing quite interesting and I liked.
The staff are friendly and helpful.
2023年7月13日
There’s a serious problem with…
There’s a serious problem with membership fees here. I stopped my membership in May, but both in May and in June I was still charged - they explained it with their ‘policy’. To my great surprise, they took the membership fee from my account also in July!! I haven’t used the gym since May and it was acknowledged (via email) that I’m no longer a member. So, why do they keep charging???? I had to contact my bank,
2023年7月12日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Markieta,
I hope you're well.
We're really sorry to hear of the frustration to you have faced when trying to cancel your membership with us. We try to make it easy to cancel your membership through our members area here: https://members.energiefitness.com/. However, if there are any issues we encourage members to contact our gyms directly to get the issue sorted. If you are still having trouble with this, please contact your gym via telephone or email and they will be able to assist you.
Have a great day,
énergie Fitness Central Team
they take your money
2023年6月22日
Energie Fitness - Brentford からの回答
Hi there,
I hope you're well.
We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Gym experience
The gym is very crowded at times,it would help if the operating hours was extended slightly. the bathrooms and shower need better attention/cleaning accessories. There is also no way to give notice or cancel the contract held with the gym.
2023年6月11日
Energie Fitness - Brentford からの回答
Hey there,
I hope you're having a great day!
Your feedback is greatly appreciated and very valuable to us moving forward as we try to improve. We want to deliver the ultimate fitness experience to our valued members and we will certainly work towards this in the near future.
Thanks again for taking the time to leave a review, it's always great to hear what our members think.
Best wishes,
énergie Fitness Central Team
Very small gym and hasn’t got too many machines to do workout, long long wait to use even bench
Too small gym with limited machines and all the time crowded
2023年5月4日
Energie Fitness - Brentford からの回答
Hi Xafie,
I hope you're well.
We're very sorry to hear that you are not wholly satisfied with the facilities available in your énergie gym. We at énergie are always trying to create a warm and welcoming space for our members and it seems we have fallen short on this occasion and hope to improve in the near future. Please speak to a member of staff regarding any of your concerns and they will be happy to assist.
Thanks for leaving feedback, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Great and friendly, but not very cleab
The positives is that there are tons of free weights, and usually not a long wait for equipment. The 3 stars for me is because of the cleanliness. It’s actually quite filthy, and lots of the equipments doesn’t look like it’s had a wash in months.
2023年5月11日
Energie Fitness - Brentford からの回答
Hey Marie,
It's wonderful to learn about the aspects of the gym that you enjoy. We acknowledge that there are areas for improvement to enhance your overall experience. Our commitment is to provide an exceptional fitness experience for all our members, and we'll certainly work towards achieving this in the near future, taking into account the feedback you've shared.
We sincerely appreciate you taking the time to leave a review. Your input is valuable to us.
Best wishes,
énergie Fitness Central Team
Not a bad gym
Not a bad gym but it could do with a better range of equipment and more benches. These get taken from the free weights area meaning that there is always quite a wait to get one. The gym needs more plates across all pieces of equipment.
2023年3月30日
Energie Fitness - Brentford からの回答
Hey Sean,
I hope you're well.
We completely understand there are a few areas we need to improve in to deliver the perfect health and fitness experience to our valued members. Rest assured we will certainly take your comments into account moving forward as we are constantly trying to improve. Thank you for taking the time to leave a review, your feedback is vital to us here at énergie Fitness.
Have a great day,
énergie Fitness Central Team
Excellent and straightforward
Easy and straightforward to join, good joining offer, excellent facilities, friendly and professional operators and very good classes to attend. I feel really motivated and positive going there.
2023年3月10日
Brentford Energie Fitness
Brentford Energie Fitness. I signed up to a trial in November after my shower was broken and unusable for a week. I spoke to someone in there and they told me to email the manager to see if I can just sign up for a trial so I can use their shower. I didn't get a response, so signed up because I had no other option and was starting a new job and couldn't go without showering. I used the shower once and because it was so unpleasant I didn't go back. I cancelled the membership. I was aware I'd have to pay £34.99 unfortunately. I then got an email saying I owed £54.99 and to pay it by the 3rd of March. I've gone to pay it today after waiting for payday, and I owe over £100?? I emailed the manager again last month and was ignored again. My account doesn't exist so I can't pay it. But I was given to the 3rd to pay £54.99. I'm contacting trading standards tomorrow because this is truly the most baffling gym scam I've seen.
2023年3月2日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Emily,
I hope you're well.
We're sorry to hear that you have faced frustration when trying to leave one of our gyms. It is likely you are referring to our 30 day cancellation policy however, if you feel this is incorrect please contact us at communications@energiecentral.com and we will be able to assist you.
Best wishes,
énergie Fitness Central Team
A decently good gym
All the machines are available, and are in decently good condition.
but there is a lack of certain small equipment such as push up bars, skipping rope, waist belts, etc.
2023年2月2日
Energie Fitness - Brentford からの回答
Hey Naman,
I hope you're well.
We're glad to hear that there are some areas of the gym you really like, however, we certainly understand there are some things we can improve on to make your experience even better. We want to deliver the perfect fitness experience to all our members and we will certainly try to achieve this in the near future using the feedback above.
Thanks for taking the time to leave a review, it is always appreciated.
Have a great day,
énergie Fitnes Central Team
I really like the gym
I really like the gym, how close It is from home and the staff, plus the Yoga class and the online availability to book into sessions is really good (LOVE the Pilates class). I do have noticed though that the wifi It used to have is not available any more, the Zumba and the Bollywood dance class is given by the same teacher (who does not give any instructions to follow her), the previous Zumba teacher was more interactive.
2023年2月1日
Energie Fitness - Brentford からの回答
Hey Beatriz,
I hope you're well.
We completely understand there are a few areas we need to improve in to deliver the perfect health and fitness experience to our valued members. Rest assured we will certainly take your comments into account moving forward as we are constantly trying to improve. Thank you for taking the time to leave a review, your feedback is vital to us here at énergie Fitness.
Have a great day,
énergie Fitness Central Team
Overcrowded gym
The gym facilities and the equipment are good. But the gym is always over crowded. It definitely seems to be oversubscribed. The live count feature in the app doesn't work at all to plan our visit.
2023年1月31日
Energie Fitness - Brentford からの回答
Hey Uma,
It's wonderful to learn about the aspects of the gym that you enjoy. We acknowledge that there are areas for improvement to enhance your overall experience. Our commitment is to provide an exceptional fitness experience for all our members, and we'll certainly work towards achieving this in the near future, taking into account the feedback you've shared.
We sincerely appreciate you taking the time to leave a review. Your input is valuable to us.
Best wishes,
énergie Fitness Central Team
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