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Energie Fitness - Hayes レビュー 

161
TrustScore 5段階評価の3.5

3.5

Ground Floor, Goldmark House, 20 Blyth Road, UB3 1BY Hayes, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have been using énergie fitness Hayes for 1 year and I’m sad to leave. I wanted to leave a review for the team who have been very accommodating from my first day to my last. 10/10 customer ser... もっと見る

5つ星のうち1の評価

Good facilities but poor management. Equipment lays broken for weeks without any attempts to rectify. Currently no ac for 5+ weeks. Areas are thick with dust & rubbish is not cleared up. The only rea... もっと見る

5つ星のうち5の評価

Energie Fitness is an amazing little gym. Dispite its small size, it more than makes up for it in quality of equipment and general hygene and sanitation. Ive been at Energie for a little over a year... もっと見る

5つ星のうち5の評価

I have been to many different gyms and this one is by far the best. All the staff are very friendly and I was given a tour when I signed up. The manager in particular made a lot of effort and I immedi... もっと見る


企業情報

  1. フィットネスと栄養のサービス
  2. フィットネス センター
  3. フィットネス教室
  4. 体育館
  5. パーソナル トレーナー

当該企業による記述

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

当該企業による記述

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

連絡先

  • Ground Floor, Goldmark House, 20 Blyth Road, UB3 1BY, Hayes, 英国

  • 0203 8464 239

3.5

まあまあ

TrustScore 5段階評価の3.5

161件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 42%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.5

すべてのレビュー

(161)

過去12か月のレビュー数: 631

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Dirty and Smelly

Good facilities for a small space but my god the downfall of this place is something for the history books. Been a member since day one, and the management of this place is awful. The good old staff members are long gone and no one of use is available to answer queries, fix things, speak to members etc.

The toilets/shower area look and smell like something out of a busy train station. The staff closed the disabled toilet downstairs due to mess complaints, so naturally instead of cleaning it the gym decided to close it. The upstairs toilets are also never cleaned.

The equipment remains broken for weeks on end. The AC has not been working for well over a month. You can imagine the heat and smell in the midst of this heatwave.

Speaking of funky smells, air fresheners and cleaning the place once in a while will help the small, windowless gym not smell like a wet dog and rabid fox going at it. Just a thought.

The membership prices are now almost double than when it opened, yet the standards are below the floor.

Overall, being tight with money has ruined what was once one of the best gyms in the area.

2025年6月23日
自発的なレビュー
5つ星のうち1の評価

Good facilities but poor management

Good facilities but poor management. Equipment lays broken for weeks without any attempts to rectify. Currently no ac for 5+ weeks. Areas are thick with dust & rubbish is not cleared up. The only reason I stay is convenience. Manager is never here. Avoid if you can

2025年6月20日
自発的なレビュー
5つ星のうち1の評価

Broken air con

I’ve been a gym member here since it opened. Honestly I would have rated it 4 stars as it’s not a bad gym at all….however the air con has been broken for over 5 months now and it’s now in the beginning of summer. The gym is utterly unbearable at the moment. Spoke to management a couple of times and they have all said the owner AJ is responsible for sorting this. Give your head a wobble lad and get the air con fixed before everyone leaves.

2025年6月13日
自発的なレビュー
5つ星のうち5の評価

This gym is really clean and good

This gym is really clean and good

2025年5月8日
自発的なレビュー
Energie Fitness - Hayes ロゴ

Energie Fitness - Hayes からの回答

Hi Rwar,

Thank you for sharing your kind words with us. It means the world to the team.​

We look forward to seeing you in our gym again soon!

The énergie Fitness Team

5つ星のうち5の評価

Friendly staff and friendly member's…

Friendly staff and friendly member's the machines are overall good and there’s always help when you need it especially with members they are very welcoming and I would say best to go in the afternoon as it’s not as busy as it is in the afternoon but overall great gym!

2025年4月6日
自発的なレビュー
5つ星のうち1の評価

Unhygienic place

It's small indeed and there is no room to stretch or do some exercise. Most of the time there are no wipes to clean the machines which is absolutely unhygienic. Staff don't seem to bother at all especially since the nice ones have left. On top of not being friendly.

2024年11月30日
自発的なレビュー
5つ星のうち1の評価

Awful gym

Awful gym. Super expensive and tiny. Always packed with people who let their buddies in free of charge, and they always hog benches in groups of 3-5… They added a new airlock system to stop people sneaking their friends in but it doesn’t work because if you’re inside and wants to come out you can just hold the doors open to let them in. Not only that people in here don’t seem like they know how to put stuff back where they found them. Ridiculous..

TLDR
Small, Expensive, always packed, Some people don’t even pay, Messy.

Would NOT recommend

2024年10月10日
自発的なレビュー
Energie Fitness - Hayes ロゴ

Energie Fitness - Hayes からの回答

Hey Jackson,

I hope you're well.

We appreciate you taking the time to leave a review and bringing these issues to our attention. We will certainly take your feedback into consideration and will do our best to address these issues as soon as possible. We apologise for the negative experience you have had since joining one of our gyms and we hope to regain your trust in the near future.

Have a great day,
énergie Fitness Central Team

5つ星のうち5の評価

Friendly gym

Friendly gym, staff very helpful, especially Rashad. He always goes the extra mile to assist your troubles.
Great lad

2024年9月2日
自発的なレビュー
5つ星のうち1の評価

Very bad experience

I pay cash to reception and they also cut from my account . They don’t cancel membership even when i told to do

2024年5月31日
Energie Fitness - Hayes ロゴ

Energie Fitness - Hayes からの回答

Hi Baljit,

I hope you're well.

We're sorry to hear there was an issue when trying to cancel your account and we apologise for the miscommunication on our part. To cancel your membership with ease, please head to https://members.energiefitness.com/. We hope this issue has since been resolved however, if it has not please contact your énergie Gym directly and they will be able to assist you.

Have a great day,
énergie Fitness Central Team

5つ星のうち1の評価

Poor customer service

I signed up in January, paid more than I should because the valid discount code somehow didn't work. I talked to gym staff for weeks, finally some manager agreed a refund over the phone, but months has now passed and I left gym, no refund has been given. No communication either. I sent them a message on their website a month ago and so far I received nothing except spam mails.

2024年7月30日
自発的なレビュー
Energie Fitness - Hayes ロゴ

Energie Fitness - Hayes からの回答

Hi there,

I hope you're well.

We're very sorry about the lack of communication from one of our gyms as this falls far short of the standards we expect. We sincerely hope this issue has since been resolved however, if this is not the case please contact us at communications@energiecentral.com. We once again sincerely apologise.

Have a great day,
énergie Fitness Central Team

5つ星のうち1の評価

Door system is very poor no customer…

Door system is very poor no customer service staff member is not providing proper information how open the door

2024年5月31日
Energie Fitness - Hayes ロゴ

Energie Fitness - Hayes からの回答

Hey Sheraz,

I hope you're well.

We're really sorry to hear there was a lack of communication on our end with regard to door access. Please contact your énergie Fitness gym directly and they will be able to provide you with all the info you need regarding accessing the gym.

Thanks for taking the time to leave a review, your feedback is invaluable to us.

Have a great day,
énergie Fitness Central Team

5つ星のうち1の評価

Disgusted

I am so upset. I have been told multiple times I’m going to be contacted about my issue but the team has continuously ignored me and my issue. After cancelling my full membership in October. I have been charged for months and months and after the team contacting me and me contacting them. They’ve given me so many false promises of a manager calling me for weeks and weeks and there has been no contact. I’d like to take this further and make an official complaint to your HR.

2023年10月6日
自発的なレビュー
Energie Fitness - Hayes ロゴ

Energie Fitness - Hayes からの回答

Hi Suzanna,

I hope you're well.

We're very sorry about the lack of communication from one of our gyms as this falls far short of the standards we expect. We sincerely hope this issue has since been resolved however, if this is not the case please contact us at communications@energiecentral.com. We once again sincerely apologise.

Have a great day,
énergie Fitness Central Team

5つ星のうち5の評価

The staff there are amazing!!

The staff there are absolutely amazing!! They have such a great aura to them, with being considerate of all members with going above and beyond the needs of all of them. The gym is constantly clean and always maintained to a great condition and atmosphere. Everything about this branch screams amazing!!

2024年5月14日
自発的なレビュー

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