Fake healthcare company!
The company advertises itself as a medical service. There isn't even a physical address. My login never worked and when I contacted customer service, they just insisted that it does work. They later told me that it just does not work in my state of NY. I emailed them asking for a refund. They kept charging me monthly after repeated requests to cancel and will not offer a refund. I disputed the charges on my credit card but they did not approve the disputes. I was never even able to log in to their website. This company is a scam and I had to cancel my credit card to stop the charges.
Evan Brand ããã®åç
Hi Christine!
We take member feedback very seriously, but we would like to provide accurate context regarding the structure of this program, the timeline, and our communication history:
* Program Scope vs. Client Consulting: Our practice operates exclusively online, and we do not advertise or operate as a medical clinic nor do we offer medical services. You had enrolled in the Better Belly Premium program which is a self-paced online health education subscription-based program and is not equivalent to working as a 1-on-1 private consulting client with our practice.
* State Testing Regulations: Due to strict state regulations regarding direct-to-consumer laboratory testing in New York, special shipping/address instructions are required to fulfill lab tests for residents in NY. Detailed instructions regarding this process were emailed to you on December. 2, 2025. On Dec. 15, you sent us the kit ID number and we sent an explicit confirmation that your kit has been activated already.
* Lab Portal Access: The portal registration you experienced issues with was a third-party laboratory system. As our team explained via email, we had already activated your kit and lab test results are always provided directly to you via email by our support team once processed, so third-party portal creation was not required to complete your testing or receive results.
* Account & Subscription Management: Our program terms and non-refundable subscription parameters are clearly detailed prior to checkout. Members maintain full self-service control to cancel active recurring billing at any time via their account portal settings, and our support team processes written cancellation requests immediately upon receipt. In February 2026, a request for a retroactive refund was received, but no account cancellation was submitted. Following the subsequent dispute filings, our team proactively reached out directly multiple times to offer assistance and find an amicable solution, but we received no response to our emails or follow-ups. Please note that the results of the disputes are handled entirely by bank merchant institutions, not determined by us.
We always aim to support our members through every stage of their health journey, provided instructions are followed and open communication is maintained. We regret that your experience did not meet your expectations, and we wish you the very best in your continued health journey.
Evan Brand and The Wellness Team