Everyone Active - Fareham Leisure Centre レビュー 66

TrustScore 5段階評価の4

3.9

Park Lane, PO16 7JU Fareham, Hampshire, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent centre, friendly staff at reception and in the cafe , so helpful. We went to the under 5’s fun session in the pool which was brilliant! We then had a toastie and chips in the cafe and it w... もっと見る

5つ星のうち4の評価

The centre has been recently modernised and is clean and tidy. The gym and facilities are lovely, there is a welcoming reception and cafe area with a small shop for those necessary purchases. The pool... もっと見る

企業が回答しました

5つ星のうち1の評価

Terrible customer service with swimming lessons. Our 5 year old l has swimming lessons there but they often cancel them on the day without even contacting the kids, so we all arrive and are told... もっと見る

企業が回答しました

5つ星のうち5の評価

Clean Good updated equipment Recently put in theraguns for recovery and muscle activation which have been fantastic. Gym staff/trainers have always say hi on the way in. Even thought I haven't... もっと見る


企業情報

  1. レジャー センター

当該企業による記述

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

66件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 26%に回答しています

通常1週間以内に回答

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5つ星のうち5の評価

Excellent centre

Excellent centre, friendly staff at reception and in the cafe , so helpful. We went to the under 5’s fun session in the pool which was brilliant!
We then had a toastie and chips in the cafe and it was delicious and great value!

2026年5月18日
自発的なレビュー
5つ星のうち5の評価

Using Fareham leisure centre for a time…

Using Fareham leisure centre for a time limited period as a visitor. Front of house staff were excellent sorting out my membership and what would be best for me. Excellent facilities with a great range of classes to suit what ever you fancy. Best part is friendly, helpful staff who have gone out of their way to make me feel welcome and included. Thank you

2025年11月20日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Thank you, Teresa, for your wonderful review. We're thrilled to hear that our front of house staff were able to assist you with your membership and that you enjoyed our facilities and classes. It's fantastic to know that our team made you feel welcome and included during your visit. We hope to see you again soon at Fareham Leisure Centre.

5つ星のうち1の評価

People working at the reception rather…

People working at the reception rather make sure you cancel your membership. They are most unhelpful. They also do not want to help you to book PT sessions or join a class. They do not care about the business at all. Today, I finally decided to leave this review as I could not stand it any more.

2025年10月19日
自発的なレビュー
5つ星のうち5の評価

It’s the first time I visited the…

It’s the first time I visited the centre
To do a swim class
Found it very enjoyable and relaxing
Highly recommended

2025年8月21日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hi Sharon,

Thank you for choosing to join us for your first swim class. We’re so pleased you found it enjoyable and relaxing. It’s wonderful to hear you would recommend us and we look forward to welcoming you back for more sessions soon.

Have a great week.

5つ星のうち4の評価

Maintenance ain't great

I would love to know why you don't bother to repair the corridor next to the water play area?? It has been like that for about a year so fareham leisure centre has blatantly given up on it and doesn't care how bad it looks which is a shame.

2025年6月26日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hi Rachel,

Thanks for the review and the 4 stars, and thanks for sharing your experience at Fareham.

We can assure you the team have not given up but we have passed this on to the relevant manager at site to look into further.

We appreciate your support and we do apologise that this has been your experience.

5つ星のうち1の評価

Failure to give notice

Having taken out a membership, £28 pm I go swimming twice a week, I book lanes in advance but one particular Friday after waking up I didn’t feel well as I suffer with fibromyalgia and had an attack that morning and didn’t feel I could manage the swim. So I cancelled this, and then they slapped a £4 charge saying I didn’t give enough notice I did dispute this but very coldly was told that it is in terms and conditions, I felt very discriminatory about this, that unfortunately life can’t give you 4 hours notice.
So now I haven’t been swimming and I’m going to cancel my subscription for the fact that booking in advance is not worth it, so just pay as you go.
Very disappointing everyone active because sometimes people aren’t

2025年6月16日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Thank you for taking the time to share your experience with us. We're truly sorry to hear how disappointed you’ve felt following the recent cancellation charge and the response you received when you raised your concern.

We fully appreciate that living with fibromyalgia can mean unexpected changes in how you feel from day to day, and we’re sorry that our current booking policy left you feeling unsupported in that moment. While we do have standard terms in place for cancellations, we always aim to treat each situation with empathy and understanding.

Your feedback is incredibly important to us, and we take concerns around accessibility and fairness very seriously. Please rest assured that your comments have been passed on to the relevant manager at the site, who will be looking into this matter further.

We hope to have the opportunity to welcome you back in future under more positive circumstances.

5つ星のうち3の評価

Stinky toilets and very poor cleaning

We are here a lot with our youngest Grandson, age 3
Have noticed on many occasions that the female toilets near the showers absolutely STINK !!!!! as do the downstairs ones by the sports hall.
There again this morning and same terrible smell.
My husband has previously complained about the men’s toilets,
Only this morning my husband had to flush the loo BEFORE he could use it.
That’s down to previous visitor, BUT he says the toilet bowls are BROWN
Maybe put some Harpic tablets down overnight, they are amazing.
Overall cleanliness and attention to details ( In the corners of the floor) are very poor.
If I was in charge of cleaning , heads would roll.
What a shame this centre gets Sooooo many negative reviews.
Come on Manager, do your stuff

2025年5月26日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hi Kate,

Thank you so much for taking the time to write this review and make us aware of your experience at Fareham Leisure Centre.

We do apologise that this has been your experience and would like to ensure you that cleaning standards are one of our priorities so it is disappointing and we understand your frustration when it falls short of teh standard expected.

We will pass this on to the manager at site who can look further into this and action as necessary.

We do hope that we see you soon.

5つ星のうち4の評価

Improving facilities

The centre provides a wide range of activities at specific times and days for 'seniors' (those over 50 years of age). It is addressing outstanding maintenance issues and provide a more welcoming environment for all.

2025年5月16日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hello,

Thank you so much for sharing your review. We're really pleased to hear that you value the range of activities we offer for our senior community. It's important to us that everyone feels welcome and included at the centre. We're also actively working on resolving maintenance issues and making ongoing improvements to create an even more inviting environment for all our visitors.

We truly appreciate your support and hope to see you again soon - have a lovely weekend.

5つ星のうち5の評価

For me the staff at the centre are what…

For me the staff at the centre are what make it so great. I've been a user for over 5 years and it's a big part of my life every week. Very friendly helpful staff on reception, in the gym, the trainers and the cafe staff. Since the big refurb the main gym is so big, with lots of equipment and different areas to work out. We use PT trainers regularly - I've had Lynsey and my son has Ricky. The support and encouragement both have given has been wonderful. My son has lost so much weight and has a positive outlook, whereas he used to be shy, and worried about how he looked, Ricky has transformed him mentally and physically. We now go to the gym together and it's great we can both enjoy the centre as mum and son. The classes here are brilliant and I particularly love Lynsey's classes, Core is my absolute favourite - the soundtracks we work out to make it feel like a disco, starting the day with a big smile on your face sets you up for the rest of the day.

2025年4月29日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hello Lala,

Thank you so much for your lovely message – it truly means a lot to us. We’re so pleased to hear how much the centre has become a special part of your life over the past five years. It’s wonderful to know that our team – from reception to the gym, the trainers, and the café – have made such a positive impact.

We’ll make sure to pass on your kind words to Lynsey and Ricky; it’s stories like yours that inspire others. Hearing how your son’s confidence and outlook have grown, and that you now enjoy the gym together, is incredibly heart warming. We’re also delighted that you love the classes – especially Core with Lynsey – and that they bring fun and joy to your mornings. Thank you again for being such a valued member of our community - we appreciate you.

Have a lovely weekend.








5つ星のうち4の評価

Good

On the whole each time I visit it is positive, new showers and hairdryers have been installed. Just a few things need attention such as inflating the balls for core blimey class.

2025年4月22日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hello Mrs Pottinger,

Thank you so much for the lovely review, and we are so glad that Fareham is providing a positive environment for you to visit and enjoy getting active.

We will pass your comment regards the balls back to site so hopefully they will pick that up ready for your next class.

Have a lovely week.

5つ星のうち5の評価

Great quality of instructors and staff…

The friendliness and competence of the staff and the enthusiasm and confidence of the Yoga instructors .

2025年4月11日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hello Roger,

Thank you so much for the review and the 5 stars, we really appreciate it and appreciate you taking the time to write it.

We will pass this on to the team at site and we hope you have a lovely rest of the week.

5つ星のうち5の評価

Fareham Leisure Centre

Good selection of classes, modern gym, plenty of up to date equipment, staff friendly and welcoming. I have made many friends, here, over the years.

2025年3月11日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hi Susan,

It's so wonderful to read that you have made friends at Fareham and that the gym and classes are serving you well, we appreciate you sharing your experience.

Have a lovely weekend.

5つ星のうち5の評価

Great place

Great place, no issues just swipe in and swim

2025年2月21日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hello Adrian,

It's as simple as that :)

Thank you so much for sharing your experience of your swim sessions at Fareham.

Have a great week.

5つ星のうち5の評価

Reception team are so helpful

Reception team are so helpful, after seeing how they are treated by other members I can't praise them enough, they remain professional and polite.

2025年2月12日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hi Louise,

Thank you so much for the review and the 5 stars, its appreciated. We will pass your comments on to the relevant team at site and they can pass this on.

Have a great weekend.

5つ星のうち2の評価

Unprofessional staff attitude

I visited the leisure centre today with my wife and two sons. My 9-year-old, who’s in Stage 4 swimming, was practicing treading water. I took him to the deep end where I could stand while he practiced and let him rest by holding the side when needed. A lifeguard was stationed close by.

While we were there, another lifeguard approached my son—despite me being right next to him—and asked him to swim to the middle of the pool. When I asked why, she said it was to check if he could swim because the other lifeguard was concerned he might be a weak swimmer since he was holding the side and each attempt.

I understand they have a job to do, but the approach felt off. Instead of addressing my son directly, it would’ve been more professional to speak to me first. In any case, I had him swim to the middle, which satisfied their concern. He was never in any danger and was only resting as part of learning to tread water. Don’t just skip past the parent and give orders to my child to swim. What if he couldn’t swim and started to drown, then you traumatise him from that experience? If he was in danger, the lifeguard who sent you, who was less than a metre away would have been more productive at assisting with the situation.

2025年1月26日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

HI Justin,

Thanks for making us aware and taking the time to write the review. We are really sorry that it seems that you have not had a great experience which is also a real shame for your son.

We will pass this on to the relevant manager at site who can look into this further.

5つ星のうち5の評価

A very friendly centre

A very friendly centre; staff are always helpful. The instructors are excellent and deliver great classes. The gym is well equipped with great Personal Trainers who offer individual, and group, personal training, at a competitive price.

2025年1月24日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hi Lynne,

Thank you so much for the review and thank you for letting us know how much you are enjoying your classes and the gym, its also great to read that you find the price competitive.

We will pass this on to the team at site.

5つ星のうち5の評価

My precious leisure time I always have a great time at the…

I always have a great time at the Centre, classes are hard & rewarding, the coffee & hit shower afterwards is a bonus!

2024年12月20日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hello Jane,

Thank you for the review and the 5 stars - we appreciate it. It's great to read that the classes at Fareham are having such a positive impact on your journey and you are enjoying your visits.

Happy New year.

5つ星のうち5の評価

An excellent facility offering so much …

An excellent facility with an enormous range of classes to suit everyone from old to young. The aerobics and dance classes are so much fun that you leave with a feeling of elevated joy which lasts the whole day and find that you have actually burnt almost 500 calories ☺️… the Body balance classes are so good too especially after activity to stretch your muscles and help with your flexibility.
Then of course there’s the cafe where after your workout you can enjoy having freshly made food, all varieties of coffee and fruit drinks too made with fresh fruit!!!

2024年12月19日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hi Toni,

Thank you so much for the review and the 5 stars, we love reading how we are accompanying our customers on their health and wellbeing journey.

Its great to read that the classes are having such a positive impact for you and that the cafe is catering for your after class refreshments.

Thanks for sharing and we look forward to seeing you soon at Fareham.

5つ星のうち5の評価

Superior to many private clubs!

Great visit … so clean and facilities super.

2024年11月14日
自発的なレビュー
Everyone Active - Fareham Leisure Centre ロゴ

Everyone Active - Fareham Leisure Centre からの回答

Hi Gill,

Fantastic to read you have had a great experience at Fareham and the team are keeping the site clean. Thank you for the review and 5 stars.

We will pass this on to the team at Fareham and let them know they are doing a wonderful job.

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