Everyone Active レビュー 

I was given help booking a swimming session for the leisure pool by Saskia which was invaluable.

I love the new sports centre, it’s clean and tidy, the staff are very friendly and helpful, I’m on crutches the lifeguards have always helped me out of the pool after my swim, I really enjoy coming to this sports centre

Terrible, they not answering the calls at all, I tried couple of times and I well, I give up

The Porchester Pool is beautifully restored. The water is wonderfully clean and a lovely temperature. The changing rooms are really nice and the staff are lovely.

Ignored about 8 email queries asking to close account, whilst continuing to charge us (£120 gone) - and will not process refund (even though they agreed to).

So, you cant speak to anyone to resolve the simplest admin issues.

The stewards no longer seem to do much beyond talking to their friends on the ice—if they even get onto the ice to steward at all. The previous stewards were far better. They took the role seriously, engaged with customers, and actively helped keep everyone safe.

I no longer feel safe on the ice, especially during busy sessions, because the stewards do very little to manage what is happening. Whether it's young children suddenly cutting across in front of skaters or coaches allowing both children and adults to practise spirals and other moves that involve throwing their legs up during lessons, it creates a dangerous environment. If you're not a confident skater, the sessions are no longer enjoyable.

This ultimately comes down to management. Stewards need better training and support to take control of the ice and ensure it's a safe environment for everyone, and management should be monitoring what is happening instead of turning a blind eye.

Always made to feel welcome and nothing to much trouble . Very clean facilities and good value for money

The staff are friendly, very patient and professional.
I attend two or three fitnesss classes a week and it's easy to book classes on their app.
The facilities are well kept.

I started on a cancer referral programme. The instructor was very helpful and introduced me to the gym. I have now become a member and really enjoying the experience.I got a discount and can now use the gym swimming pool classes and health spar all look good with a simple booking system on the app.

Since being taken over by Everyone Active, the Woking sites have seriously deteriorated.
Classes are cancelled despite being consistently oversubscribed, with no consultation or consideration for members who rely on them.
The booking system is awful, and it's almost impossible to get onto popular classes. The app is unreliable, frequently crashes, and even logging attendance on-site is frustrating.

Overall, the service doesn't justify the membership cost and needs significant improvement.

Fantastic new pool and facilities. Perfect for all ages. The cafe was also very spacious. A great addition to Abbey Fields.

Becontree Leisure Centre is a very clean and's well equipped sports centre, with a friendly atmosphere.

I signed up for a gym membership for my family and me about 5 months ago. While being sold the membership, I asked about the junior gym membership for our 13-year old where it was explained to me that if he goes by himself but is supervised, he will need to book (which I fully understand) but if he goes with us (the adults) he does not.
I signed all three of us up (2 adults and 1 junior). It appeared that you had to book onto every session, even parents with the junior and there was a cap of how many juniors could be on site.

Most of the staff at the center that I attend are amazing (hence the 4 stars, especially some receptionists as well as the personal trainers), however, there seems to always be one that tends to make it very difficult and refused us entry once as we couldn’t book due to all the slots being taken (bear in mind, they only have 5 or 6). While sometimes you can’t navigate the exact time and don’t want to block multiple slots, I do think there should be leeway around this especially since the junior is attending with a parent.

While the membership appeared mis-sold, the staff overall is what make this center.
The technology needs updating as it’s really lagging when scanning yourself in and it doesn’t recognize multiple attendances (I.e if you want to swim for 30 minutes and use the gym for 30 minutes) so I have received a few emails telling me I have not attended, which is not true.

The center I attend could do with an overall refurb too.

I visited the gym after a pre-planned absence which necessitated me to speak with the membership team.

The membership team were very welcoming and understanding. It was nice to return to utilise the gym facilities again.

In my experience, staff are always approachable. Over the course of time, I have built a friendly rapport with the gym staff, personal trainers as well as some of the front of house team members.

In my experience, members adhere to the gym rules and staff are always available to assist with any advice or assistance should this be sought.

The recent development to the facilities is very impressive and the centre is very well equipped in helping towards achieving my fitness goals.

Well run centre. Staff helpful and knowlegable. Facilities up to date. Aqua sessions are varied and easily accessable. Cafe if great value. All round great experience. I love keeping fit with Raich!

Going for my induction , Tom Bodle was superb,then he started me on my first programme, he really knew what i needed to do, now i feel more confident as the weeks go on and look forward to going and meeting up with friends to train with.

Recently started using the outdoor pool absolutely love it the temperature of the pool is perfect the surrounding is really nice always clean and tidy for a larger lady who lacks confidence i feel really comfortable at the pool in just my swimsuit good lifeguards lovely cafe and good music gives it a real holiday vibe don't change anything it's perfect

⭐️⭐️

Der erste Eindruck von Everyone Active war sehr professionell, und auch die bisher genutzten Center in England haben uns gut gefallen. Leider wurde dieser positive Eindruck inzwischen deutlich getrübt.

Wir reisen mit dem Wohnmobil durch Großbritannien und haben uns vor Abschluss der Mitgliedschaft ausdrücklich danach erkundigt, ob wir die Center auf unserer Rundreise nutzen können. Aufgrund der Aussage „über 230 Center nationwide“ und der Beratung vor Ort gingen wir davon aus, dass das Angebot für unsere Reise gut geeignet ist.

Erst später stellten wir fest, dass es in Schottland offenbar überhaupt keine Everyone-Active-Center gibt. Auf unsere Anfrage nach einer Lösung oder möglichen Partnerstudios erhielten wir lediglich eine allgemeine Standardantwort zum Einfrieren der Mitgliedschaft. Dieses Einfrieren ist nur für volle Kalendermonate möglich, kostet zusätzlich £5 pro Monat und hilft bei einem Aufenthalt von zwei bis drei Wochen überhaupt nicht weiter.

Wir fühlen uns daher leider falsch beraten. Besonders enttäuschend ist, dass auf unsere eigentliche Frage gar nicht eingegangen wurde. Der anfangs sehr professionelle Auftritt hat sich im Kundenservice leider nicht bestätigt.

Sehr schade, denn mit den Einrichtungen selbst waren wir zufrieden. Nach dieser Erfahrung werden wir die Mitgliedschaft voraussichtlich nicht verlängern.

Visited the lido. Great environment and the slides are a lot of fun. It was clean and had a great vibe. My only issue is that I can get abit crowded in the pool when the slot is fully booked so make sure you get there early to get a picnic space and a swim in the pool. It would get 5 stars if they reduced the amount of people per slot and maybe increased the amount of slots.

Staff do not know prices website and app are useless. Registered and was sent an email and will not let me log on. This place is a waste of tax payers money.