Everyone Active - Wythenshawe Forum レビュー 46

TrustScore 5段階評価の3.5

3.6

Forum Centre, Simonsway, M22 5RX Wythenshawe, GB


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5つ星のうち1の評価

I’ve been using Wythenshawe Forum for my seated pilates sessions and usually have a good experience, but what happened today was completely unacceptable. I called about a no-show fee that was... もっと見る

5つ星のうち1の評価

nightmare just to book a session, website an app difficult - then you get locked out - then you cannot get through to wythenshwe to sort out hwo to get unlocked - tried for 3 weeks just to book any s... もっと見る

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5つ星のうち5の評価

My daughter and her friend have attended the holiday club at The Wythenshawe Forum. They have thouraghly enjoyed every day they've attended. Lots of fun craft activities to keep them occupied aswell... もっと見る

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5つ星のうち5の評価

We had a coffee this morning and went back at lunch and had a lovely meal,very reasonable price.,The two ladies who work there are lovely super friendly and helpful, They keep the place immaculate as... もっと見る

企業が回答しました


企業情報

  1. レジャー センター

当該企業による記述

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


連絡先

  • Forum Centre, Simonsway, M22 5RX, Wythenshawe, 英国

  • 01619 354020

3.6

まあまあ

TrustScore 5段階評価の3.5

46件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち1の評価

There is no reception in the gym

WiFi available but the gym switch it off so school kids who congregate in the surrounding area don't abuse it - I understand the issue but this is a silly solution that the minority spoil it for the majority as some of rely on WiFi as there is no reception in the gym area - can't a password be put on (perhaps one that changes daily) like other businesses do?

2025年12月10日
自発的なレビュー
5つ星のうち1の評価

I’ve been using Wythenshawe Forum for…

I’ve been using Wythenshawe Forum for my seated pilates sessions and usually have a good experience, but what happened today was completely unacceptable.

I called about a no-show fee that was wrongly added to my account. I’m a wheelchair user and had entered through the disabled access with my daughter, who accidentally only scanned her own card. Emma can confirm I was there.

The female staff member who answered my call was rude, dismissive, and completely unprofessional from the start. She kept telling me the issue was my “own doing” without listening, refused to help, and then hung up the phone on me while I was still speaking. I was shocked at how hostile she was.

No member especially someone dealing with accessibility issues should ever be spoken to like that. It shows a serious lack of training, empathy, and basic customer service.

I really hope management take this seriously. One rude staff member can undo all the good work of the rest of the team.

2025年11月28日
自発的なレビュー
5つ星のうち5の評価

The forum is lovely for different…

The forum is lovely for different activities great for adults and children. I will say, Will and Mellisa who do the active ants are amazing, lovely friendly and couldn’t ask for better people for my children to be around, I would highly recommend :)

2025年8月19日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hi Chelsea,

Thank you for your lovely feedback.

We’re so pleased you enjoy the range of activities at the Forum and that your children are having such a positive experience with our Active Ants sessions.

We’ll be sure to share your kind words with Will and Mellisa, who will be delighted to know they’ve made such a difference. We really appreciate your recommendation and look forward to welcoming you again soon.

Have a great week.

5つ星のうち5の評価

My first time swimming after becoming a senior citizen

My first time swimming after becoming a senior citizen. Because of my age I qualify for free swimming. From meeting the staff front of house at Wythenshawe Forum Everyone Active for the first time, everyone was so helpful and informative. They downloaded their app for me and also said I could ring up and book an adult swim session if I’m not good with tech. The swimming pool is really good and bigger than I expected it to be with a lifeguard keeping us all safe. I joined to get extra exercise and managed to swim about 15 lengths. At the time I went there was about 13 people swimming so there was plenty of room to swim. I’ve already booked my next swim and will go as many times as I can.

2025年8月13日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hi Kevin,

Thank you for sharing your experience with us.

It’s wonderful to hear that your first swim with us was such a positive one.

We’re glad the team were able to support you with getting set up and that you felt comfortable in the pool.

Well done on completing 15 lengths, that’s a great start. We look forward to welcoming you back for many more swims and soon you will be smashing 20 lengths without even thinking about it.

Have a great weekend.

5つ星のうち1の評価

nightmare just to book a session

nightmare just to book a session,
website an app difficult - then you get locked out - then you cannot get through to wythenshwe to sort out hwo to get unlocked - tried for 3 weeks just to book any session - still cannot get in - left voicemails, emails no reply no answer no phones, its just a joke ot be honest

2025年8月5日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hi Annie,

Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced when trying to book a session and the trouble you’ve had reaching our Wythenshawe team. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been.

We would like to get this resolved for you as quickly as possible, so will update further when we have a response from someone at site.

5つ星のうち5の評価

I had a problem signing in and the lady…

I had a problem signing in and the lady was very helpful and patient as it took 15 minutes to sort. Also very pleasant.

2025年7月22日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hello Katrina,

Thank you for your feedback.

We're so pleased to hear our team member was helpful and patient, we’re always here to assist and make your visit a positive one.

Have a lovely week and we hope to welcome you again soon.

5つ星のうち3の評価

NOTIFY PEOPLE FOR AN UPCOMING EVENT AT THE GYM.

Try to notify people when there’s an upcoming event at the gym. Because it’s inconvenience while doing your workout and a staff will come to you and say you need to leave the place immediately, because some people are coming to use the place for an event.

2025年4月20日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hello Muhammed,

Thank you sharing your experience at Wythenshawe gym and for bringing this to our attention. We are sorry that this has happened and will pass it on to the relevant manager at site to look into further and see how our communication may need improving.

Have a good week.

5つ星のうち5の評価

Excellent reception and facilities

I loved the warm reception received from the staff especially Pari and Demitri, they have been amazing. Also I love the facilities and every activity I partake in. Thank you and good work done

2025年3月3日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hello Dilys,

Thank you so much for your kind words!

We’re thrilled to hear you had such a great experience, and that you love the activities on offer at Wythenshawe. We’ll be sure to pass your lovely feedback on to Pari and Demitri. We truly appreciate your support.

Have a great week.

5つ星のうち4の評価

It’s a great gym!

It’s a great gym! The classes are amazing. Really helpful staff members who are always available and happy to help. I just wish they didn’t shut so early on a Saturday!!! They shut at 5pm on Saturday. Out of all days too but other than that it’s great!

2025年3月14日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hello Shona,

Thank you so much for the review and the 4 stars, it's great to read that the colleagues are helpful and happy to assist, and that you are enjoying your classes.

We will pass your comments on to the relevant manager at site, have a great weekend.

5つ星のうち3の評価

A good swim & visit to the health suite…

A good swim & visit to the health suite at Wythenshawe Forum .
However there is a HUGE shortage of lockers . Most are locked with no keys available . This means that my handbag is not secure , which is a worry . People are taking locked locker keys home overnight to 'reserve' a locker . This problem needs sorting out urgently

2025年2月14日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

HI Dr J Rich,

Thank you so much for the 4 stars and the review, we appreciate it.

We will pass your comments on to the relevant manager at site who can look into your issues further and action anything deem necessary.

Please have a lovely weekend.

UPDATE FROM SITE: Engineers are due at site on Monday 17th Jan, and missing keys are also being replaced.

5つ星のうち4の評価

Great value

Plenty of equipment to use, many classes to join, sauna and steam room very good but could possibly be a little larger to accommodate busier times. Hope they look into installing a jacuzzi pool within the health suite? PT’s are very helpful and easy to book. For £22 PM a very good gym. Great value.

2025年2月5日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hello,

Thank you so much for sharing you experience at Wythenshawe, it's great to read that our customers' are enjoying their visits and this in return is having a positive impact on the health and well being journey.

We will pass on to the team at site, please have a great weekend.

5つ星のうち4の評価

Forum gym Wythenshawe.

Forum gym Wythenshawe is very welcoming and suits all needs. Chill in the steam room or sweat in the gym, everything is covered. Leisurely swim or break the olympic record, again the gym has you covered.

2025年1月3日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hi Gerard,

We hope you get that olympic record soon :)

Thanks for the review and for taking the time to share your experience at Wythenshawe forum.

We are glad you are enjoying your sessions.

5つ星のうち5の評価

Has everything you need and the staff…

Has everything you need and the staff are always pleasant and very helpful.

2024年10月27日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hi David,

Its great to read that the colleagues at Wythenshawe are having a positive impact on your visits.

We will pass this back to site, thanks for the review and the 5 stars, we appreciate it.

5つ星のうち5の評価

It's easy to book and the staff are…

It's easy to book and the staff are helpful

2024年10月4日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hi Ken,

Thank you so much for the review and 5 stars.

We are so glad that you are finding it easy to book and that our colleagues are treating you well.

We will pass this on to the team at Wythenshawe.

5つ星のうち5の評価

We had a coffee this moning and went…

We had a coffee this morning and went back at lunch and had a lovely meal,very reasonable price.,The two ladies who work there are lovely super friendly and helpful, They keep the place immaculate as well ,a credit to the forum .We will definitely be going back there when we next go to wythenshawe. Thank you both for making it a lovely experience.

2024年9月23日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hi Jill,

Thank you so much for the feedback and giving us 5 stars. We love hearing about our colleagues making such a wonderful impact in the community.

We will pass this on to the relevant team at Wythenshawe.

5つ星のうち5の評価

Fantastic swimming instructors

Fantastic swimming instructors, clean pool and facilities. (Wythenshawe)
Stage 4 swimming instructor cover for today's lesson was brilliant with the swimmers, good communication, support and encouragement. Connor kept the swimmers on target moving from one goal to another swiftly and no time wasted in-between. From the pool viewing area I understood exactly what was going on in the lesson aswell as the swimmers.
My child come out of the pool feeling confident and proud of herself for working on new goals and doing really well with the clear communication and support and encouragement provided throughout the lesson.
Really greatful! Thank you to the swim team.

2024年8月31日
自発的なレビュー
Everyone Active - Wythenshawe Forum ロゴ

Everyone Active - Wythenshawe Forum からの回答

Hi Stacey,

Sounds like your daughter is really enjoying her lessons at Wythenshawe. Thank you for taking the time to let us know and we will pass your feedback on to the relevant colleagues at site.

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