EVision Electric Vehicles レビュー 

287
•
TrustScore 5段階評価の5

4.8

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5つ星のうち5の評価

I hired a Porsche for a week as I wanted to test this model prior to a possible purchase, and found their service to be excellent. The collection and return of the car was very easy. I always felt tha... もっと見る

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5つ星のうち5の評価

EVision have been great to deal with: responsive and flexible and providing a personal touch that isn't there with bigger rental outfits. They also have a huge range of EVs that just aren't available... もっと見る

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5つ星のうち4の評価

Rented a Tesla X for two days for a bit of family fun. Rental admin all done (and there was lots) online prior to the booking so nothing to do on pick up which was good. Had to deposit £500 into thei... もっと見る

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5つ星のうち5の評価

Hired a Porsche for my daughters prom, the whole experience was really easy and the car was excellent, well presented, everything was easy, all the staff were very friendly. Very pleased and would de... もっと見る

企業が回答しました

企業情報

  1. レンタカー 代理店

当該企業による記述

EVision is an award-winning EV hire company with our Head Office in Kent and with regional offices in Devon, Durham and Yorkshire. An ever-growing fleet of over 2,000 vehicles means more choice for you, better vehicle specifications, plus of course, superb value and customer service. We have the latest range of electric cars and vans from manufacturers such as Kia, BMW, Mercedes, Tesla and many more. All of our hire vehicles come with free EV care including maintenance and servicing costs covered.


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4.8

優良

TrustScore 5段階評価の5

287件のレビュー

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4.8

すべてのレビュー

(287)

過去12か月のレビュー数: 5件

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5つ星のうち5の評価

It was a very great experience and the…

It was a very great experience and the staff was very helpful and supportive.. I would definitely hire a car when I’m back again in the UK.

2022年12月14日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Thank you so much for your kind review. We are so pleased that we achieved our high standards of customer care during your hire.

We look forward to welcoming you back to the UK and to EVision in the future.

Best wishes,
The EVision Electric Vehicles team

5つ星のうち5の評価

Painless EV Hire

Very helpful staff. The process is painless and they guided me through alternative choices. They even drove me to the local train station when the rain flooded the roads on the day I returned the car. I will be using them as my go to hire firm.

2022年12月23日
自発的なレビュー
5つ星のうち5の評価

Taking an ex-RN fighter pilot for a ride!

Decided to rent a Tesla for the week over Christmas so that I could let my 92-year-old father (ex-RN fighter pilot) experience the excitement of the latest generation of EVs. After getting over the disappointment of not being able to hire the Model X, (someone had crashed it) we thoroughly enjoyed the Model Y.

Realising that I could have booked the car and collected it in Devon, it would have reduced the need to travel all the way to Strood... However, I would have missed out on all that extra driving excitement.

Della, the Hiring Manager was exceptional when dealing with the process of documentation, while the Logistics Manager was a fountain of knowledge when returning the car, being able to provide a lot of insight into the other EVs on offer.

The whole experience was a pleasant one and I look forward to trying out a number of the different models in 2023.

2022年12月29日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Mike,

Many thanks for leaving such a glowing review. We are so pleased that you had a pleasant experience and that we achieved our high standards of customer service with your hire.

We can't wait to welcome you back soon so you can experience more of the amazing vehicles we have available.

Best wishes,
The EVision Electric Vehicles team.

5つ星のうち5の評価

Friendly people, immaculate car

After a slightly worrying bank transfer of a £2000 deposit, the rental was absolutely “ friction free” and friendly. Staff were approachable and helpful, the car (EV6) was immaculately clean and well prepared. We have rented twice from evision and will definitely use them again

2022年12月13日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Bill,

Thank you so much for your kind comments. We are really pleased that our high standards of customer service were met with your hire. The EV6 is a fabulous car and one that we are extremely proud of.

We look forward to welcoming you back again.

Best wishes,
The EVision Electric Vehicles team

5つ星のうち1の評価

Unacceptable business model

I wanted to hire an electric vehicle and EVision had good recommendations on Trustpilot.

However, for me, their business model was just unacceptable.

1) You had to submit by email ID documentation which would have been sufficient to open a bank account, and they were unwilling to see this documentation in hard copy at the time of collection of the vehicle. I think this is a big cyber security risk.
2) You had to pay a deposit of £2,000 upfront - which would be taken from your credit card, and repaid only after 7-10 days following the return of the car.
I would have effectively been loaning EVision £2000 for nearly two weeks.

The customer service may be fine, but these two issues were simply unacceptable to me.

2022年12月2日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Jane,

Thank you for your feedback. Firstly, we are very sorry to hear of your disappointment regarding our company policies.

Please kindly understand and appreciate that we must carry out identity checks prior to the rental going ahead. If for example we received identity checking information on the day of the rental collection or delivery and these checks did not pass then this would be wasted time for both sides.

Most organisations operate on a digital basis and our IT department ensures our online protocols are as secure as they can be.

We fully appreciate and respect your concerns regarding the insurance deposit. Unfortunately, as most of our vehicles are high end, can reach high speeds and are electric, the insurance premium is that much greater. For this reason a deposit to cover any costs due to unforeseen circumstances is required. However, on many occasions this deposit is returned in full usually prior to the stated date frame, however we cannot always guarantee this.

We hope there are circumstances in which you can consider us again. Otherwise we wish you all the very best.

Warm regards,
The EVision Electric Vehicles Team.

5つ星のうち5の評価

Great service

This is the second time renting from Evision.
The total experience has been excellent from the time i first booked right to handing over the car back to them.
They even treated me very fairly when they couldnt provide me with the car i booked. Great company, great staff!

2022年10月24日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Phillip,

Thank you so much for your 5* review. We are delighted this is your second time renting from us and you found the experience to be excellent yet again.

We hope to see you back soon and as always we will ensure we take very good care of you.

Warm regards,
The EVision Electric Vehicles Team

5つ星のうち5の評価

Lovely people, great cars!

Lovely people to deal with. Huge and varied EV fleet from the Zoe to the Taycan and pretty much everything in between. Vehicles are beautifully looked after and pristine on collection. Have rented many times before and will continue to do so. Thanks all.

2022年11月16日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Alexander,

Thank you so much for taking the time to leave such a kind and wonderful review. We are so pleased that our high standards have been met with your hires.

We look forward to welcoming you back again soon.

Best wishes,
The EVision Electric Vehicles team

5つ星のうち5の評価

By a million miles, the best in the business!

By a million miles, EVision are the easiest, friendliest and most efficient hire company to deal with.

I would recommend them to anyone.

2022年11月14日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Jake,

Thank you so much for taking the time to leave such a wonderful review. We are so pleased that we have achieved our high standards of customer service during your hire.

We can't wait to welcome you back again.

Best wishes,
The EVision Electric Vehicles team

5つ星のうち5の評価

Amazing service from Nick

Amazing service from Nick. Great range of cars and brilliant customer service.

Highly recommended.

2022年11月1日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Mr Qureshi,

Thank you so much for your kind review. We are pleased that our high standards were met with your hire.

We look forward to welcoming you back again.

Kind regards,
The EVision Electric Vehicles team

5つ星のうち5の評価

Great company to be dealing with!

Impressed with the professional approach and clear communication throughout the whole hire process and responsive and helpful customer service department. I feel that hire prices are also very reasonable! Will definitely use EVision again.

2022年9月22日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Adam,

Thank you so much for your wonderful review. We really appreciate you taking the time to give us feedback.

We are really pleased that our high standards of customer service were met with your hire and we can't wait to welcome you back again.

Best wishes,
The EVision Electric Vehicles team

5つ星のうち5の評価

Can't fault the service and experience

Can't fault the service and experience. Paying the deposit up front by bank transfer was unusual, and was queried by my bank, but this was certainly a company looking to give me a positive experience and I thought gave us a very good value offer on the hire of a BMW i3.

2022年9月2日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Hi there,

Thank you for taking the time to review your recent hire from EVision. We are very pleased to hear that you enjoyed hiring the BMW i3 from us, and we hope you choose to use our services again.

Best wishes,
EVision Electric Vehicles

5つ星のうち5の評価

This car rental company is second to…

This car rental company is second to none. They have amazing immediate responses to queries ie great communication and their prices are very reasonable. They also allow you to use your own insurance which keeps costs down. Their cars are new. Only suggestion would be to provide unlimited mileage tariffs.
I rented an SUV 7 seater Mercedes EQB to drive to the south of France and unfortunately the range isn’t enough so I had to recharge every 90 minutes which prolongs the journey unnecessarily. AC and motorway driving greatly reduce the range and it’s quite stressful when the charge is low. I would definitely recommend breakdown insurance as an extra. The Ionity fast chargers aren’t cheap either and the electric charging worked out at twice the cost of a diesel car with limited access and further time wastage due to the few chargers and queuing. To charge one has to register with several different providers of electric charging and the Chargemaster card is a must as well as the Zapmap app as the Mercedes in car information re chargers isn’t updated as to whether the chargers is out of order which can be critical if the battery charge is low. If one is to drive an electric car on long distances in France the only car that has a sufficient range currently is a Tesla plus the charging network is very well supported with lots of Tesla dedicated chargers all over France. This could be added to EVisions’ website information although the RAC has great advice about driving in Europe.
EVision however is a great company to rent from and I’d definitely reuse them.

2022年9月1日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Lawrence,

Thank you so much for your excellent review of EVision Electric Vehicles.

We are sorry to hear that you had so many issues with charging while driving to the South of France. We have listened to what to have to say and we have taken your comments on board. Driving in Europe is becoming more common amongst our customers and it is a brilliant idea that we should include advice about this on our website. We will be adding advice on European charging on the site and this should be available very soon.

Thank you once again for taking the time to get in touch with us. We greatly appreciate our customers and we are thrilled that our high standards of customer service were met during your hire. We look forward to welcoming you back again soon.

Best wishes,
The EVision Electric Vehicles team.

5つ星のうち5の評価

Great communication

Great communication, Christian was very professional and a pleasure to deal with, when there was a fault with the car it was sorted promptly with no disturbance to our trip.

2022年8月24日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Hi Andrew,

Many thanks for taking the time to leave us a review. It's great to hear that you were happy with the service EVision provided.

We hope you choose to hire with us again!

Best wishes,
EVision Electric Vehicles

5つ星のうち5の評価

I am from Qatar and had very positive…

I am from Qatar and had very positive and excellent experience. Highly recommended car hire service. The best on twin. They provided excellent support before, during and after the hire. Very good prices as well.
Definitely I will use them again

2022年8月16日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Hi there,

Thank you so much for your great 5* review. We are glad to hear you were happy with the service we provided, and the car you hired from us.

Thank you for recommending us!

Best wishes,
EVision Electric Vehicles

5つ星のうち5の評価

Simply excellent service

Simply excellent service, very knowledgeable friendly staff and so easy to deal with from pre booking to returning the vehicle. The vehicle was great too!
They were extremely flexible with my travel plans dropping off and collecting at LHR.

I had no trouble or issues either with booking or during the rental, but I’m confident if I had they would have fixed them quickly and made sure everything was resolved.
Will definitely use them again on my next trip back to the UK.

2022年7月30日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Robert,

Thank you so much for your wonderful review. We are so pleased that our high standards of service were met during your hire.

We look forward to welcoming you back again.

Best wishes,
The EVision Electric Vehicles team.

5つ星のうち5の評価

Great car shape and amazing service.

Great car shape and amazing service.
I have only good words to say about EVision.
I have received great service before and after the rental - the staff was attentive to my needs and responded to all my emails and request.
I was able to receive the car at the airport and return it in London.

2022年7月28日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Ami,

Thank you so much for your kind review. We are so pleased that our high standards were met during your hire. We love all of our amazing electric cars and are glad that you did too.

We look forward to welcoming you back again.

Best wishes,
The EVision Electric Vehicles team

5つ星のうち5の評価

Excellent renal company which helped us…

Excellent renal company which helped us renting a fossil free (electric) car during our week in England. Highly recommended!

2022年7月25日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Hi,

Thank you so much for your wonderful review. We hope you had an enjoyable time over here in England. We look forward to welcoming you back again.

Best wishes,
The EVision Electric Vehicles team

5つ星のうち5の評価

Excellent service from start to finish

Excellent service from start to finish, very easy process, lovely people really helpful. Answered all of my questions. Would definitely recommend this company . Can’t wait to use them again.

2022年7月15日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Julie,

Thank you so much for such a wonderful review. We are so pleased our service met the high expectations we set for ourselves.

Your comments will be passed onto the team and we cannot wait to see you back again!

Best wishes,
The Evision Electric Vehicles team

5つ星のうち1の評価

Stolen money - Random charges with no explanation

eVision put on a random PCN charge. The charge was for parking in my apartment which I had already pre-arranged so it should be invalid. I asked for details regarding the charge to clear up with my property but they refused to do so. The charge was £24 but in the process there was an additional "Administration fee" of £60, leading to an avoidable deduction of £84 from my deposit. When I approached another representative regarding this issue, she said she "was unaware of any PCN charges" and that she would look into it. I haven't heard from them since.

Desperately needs transparency in the charges. No explanation whatsoever was given regarding the fees. More to be desired from communication. Different members of staff have differing information. All my emails with serious questions were left unanswered, email replies only consists of a corteous response to show that they did not ignore me.

Would not recommend.

2022年7月14日
自発的なレビュー
EVision Electric Vehicles ロゴ

EVision Electric Vehicles からの回答

Dear Perdana,

Thank you for getting in touch with us at EVision. We are sorry to hear that you were not happy with your hire on this occasion.

Firstly, please note that EVision does not issue PCN's. The PCN issued to you was from Parking Eye, the company that monitors parking for the landowner, Concierge States.

The PCN was for £60 and the EVision admin fee was £24. An admin fee is charged for any PCNs issued to the hirer, this is clearly stated within our Terms and Conditions, which would have been agreed to upon making a booking. EVision paid the PCN due to the fact that you live outside of the UK and we couldn't send the representation to your home address. The PCN was paid in order to save you from the increase in the fine due to delay.

You have since notified EVision that you have permission to park in the place for which the PCN was received, and you have provided proof of this. We have contacted Parking Eye for clarification. Unfortunately, Parking Eye states that it can take up to 30 days to receive a response from them.

Once we have received clarification from Parking Eye that the PCN was issued in error, we will fully refund the £60 you were fined by them plus the £24 standard admin fee issued by EVision.

We hope this resolves the issue, and a member of the EVision team will be in touch with you once we have heard from Parking Eye.

Best wishes,
The EVision Electric Vehicles team

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