I hired a Porsche for a week as I wanted to test this model prior to a possible purchase, and found their service to be excellent. The collection and return of the car was very easy. I always felt tha... もっと見る
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EVision have been great to deal with: responsive and flexible and providing a personal touch that isn't there with bigger rental outfits. They also have a huge range of EVs that just aren't available... もっと見る
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Rented a Tesla X for two days for a bit of family fun. Rental admin all done (and there was lots) online prior to the booking so nothing to do on pick up which was good. Had to deposit £500 into thei... もっと見る
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Hired a Porsche for my daughters prom, the whole experience was really easy and the car was excellent, well presented, everything was easy, all the staff were very friendly. Very pleased and would de... もっと見る
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企業情報
当該企業による記述
EVision is an award-winning EV hire company with our Head Office in Kent and with regional offices in Devon, Durham and Yorkshire. An ever-growing fleet of over 2,000 vehicles means more choice for you, better vehicle specifications, plus of course, superb value and customer service. We have the latest range of electric cars and vans from manufacturers such as Kia, BMW, Mercedes, Tesla and many more. All of our hire vehicles come with free EV care including maintenance and servicing costs covered.
連絡先
Whitewall Road, ME2 4DZ, Kent , 英国
- 01634 914063
- marketing@evisionevs.co.uk
- www.evisionevs.co.uk
4.8
優良
287件のレビュー
最近のレビュー依頼の記録はありません
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この企業のTrustpilot 利用方法
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Great Service and Brilliant Selection
Great service and a brilliant selection of cars. Will definitely use them again
2021年9月27日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Jase,
Thank you for taking the time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your EVision hire.
We hope to see you again soon.
Best wishes,
EVision.
Excellent service and a free upgrade
Excellent service and a free upgrade! Staff were friendly and helpful. Would definitely recommend and use again!
2021年9月27日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Ben,
Thank you for taking the time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your hire with EVision!
We hope to see you again soon.
Best wishes,
EVision.
Great EV rental company
From start to finish the service has been great from the whole team. Prompt communication, availability for booking, pick-up/drop-off of the vehicle... thank you very much for a pleasurable experience!
2021年9月21日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi there,
Thank you for taking the time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your EV hire.
We hope to see you again soon.
Best wishes,
EVision.
Very good service, thank you EVision
Recently I hired a Tesla Model 3 for 24 hours because my 13 year old son wanted to do it for his birthday treat.
I found the booking process trouble free once I picked up the phone. The staff were very helpful. Niamh did a great job showing me how to use the car when I picked it up at Durham and found me a secure place to keep my own car. Again, when we dropped off it was all straightforward and a pleasant experience.
The car was great to drive and the kids loved the gadgets.
I did have some reservations about paying a £500 deposit up front, but I've got that back now and I suppose it's not unreasonable given the value of the car.
As someone else has mentioned, I would have appreciated a bit more detail in advance on exactly what I was hiring, or what the options were for that location. I think that's what's not so clear online, you have to quiz the staff a bit, but we were very happy with what we got in any case.
The insurances and additional driver fee all added up to make a fairly expensive hire but it was worth it for a special occasion and we got what we paid for; a bit of fun and excitement. Thank you EVision!
2021年9月16日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Eleanor,
Thank you for taking the time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your Tesla Model 3.
It is also fantastic to hear that you found the EVision staff helpful throughout the process, especially Niamh.
We hope to see you again soon.
Best wishes,
EVision.
Great service & choice of cars
Really good experience hiring from the Kent branch, from the initial phone call, through booking, collection & return of the car.
I was hiring at very short notice, but the team were super helpful, got everything arranged quickly and had the paperwork all ready when I arrived to collect. Only took 10-15 mins to get me into the car and away.
Car itself was fantastic - Polestar 2 in spotless condition - and the process of checking it back in again at the end of the hire was quick & straightforward.
Really impressed with the customer service and I'm sure I'll be using EVision again.
2021年9月16日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Dmitri,
Thank you for taking the time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your Polestar 2.
We hope to see you again soon.
Best wishes,
EVision.
Great company met one of their…
Great company met one of their employees at this years Fully Charged exhibition, was so impressed next I was hiring a Tesla model 3. Whole experience of organising paper work and picking up vehicle effortless.
Would use again when hiring EV
2021年9月15日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi there,
Many thanks for leaving us a fantastic 5* review. We are pleased to hear that you enjoyed your Tesla Model 3 hire, after meeting one of our friendly team at Fully Charged LIVE.
If you would like to hire again in the future, please do not hesitate to contact us.
Best wishes,
EVision
Great service and vehicles, could be a bit more flexible on milage
I have used Evision to hire electric vans twice in the last month to move my two sons to/from University in London. They were the only place I could find in Yorkshire where I could hire an electric van, I didn't want to do a round trip of 400+ miles in a petrol or diesel. The vehicles were great, a pleasure to drive even on these long journeys (one trip from London to Yorkshire was 7 hours!) and the service was excellent. I've deducted a star due to the cost, the vehicles are more expensive to hire and insure than a standard van, which I was happy to pay, but I don't understand why I then have to pay an additional cost for every mile over 150/day. Both my hires exceeded this and I knew they would at the point of hire but why is this?
2021年9月15日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Carl,
Thank you for your kind words about the service that you received. We are delighted to hear that you enjoyed hiring our electric vans.
We apologise that you felt our extra mileage chargers were unnecessary. We will pass this on to the EVision Senior Management team for their consideration and review.
We do hope to see you back at EVision in the future.
Best wishes,
EVision Electric Vehicle Hire
A good service overall
A good service overall. Note that the price does not include insurance and VAT. Other car hire companies like Avis or Sixt would quote you the final price.
Insurance is £25/day with EVision, but it's much cheaper if you can find your own. If you're handling your own insurance, arrange it a few days before your car hire starts. This is because the car you're allocated will likely change. If you take out insurance too soon, you may have to get it changed for the updated car.
Christian was unhelpful, but Della was able to handle our requirements quickly and effortlessly. I would switch to Della if you get stuck with Christian. Kate was cheerful and friendly and made collecting the car a breeze.
I'm a repeat customer and I will use Evision again.
2021年9月15日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Shez,
Thank you for taking the time to leave us a review and share your feedback. We are very sorry to hear you were disappointed with the service provided by EVision.
We're also want to apologise that you felt some of our team were unhelpful. However, we are glad that Della and Kate were able to assist you further. We will pass on your feedback to our Senior Management team for their review.
We hope this does not deter you for using EVision again.
Very best wishes,
EVision.
Brilliant up to now
My hire hasn't started yet but I have to say the experience up to now has been excellent. Christian and Della have been so helpful and Della was very quick to respond when I inadvertently over paid on the damage deposit, this being returned the very next day. The prices are excellent for the vehicles on offer, like seriously excellent and I'm sure that the collection and drop of experiences are equally so. Very excited to pick up the Model S and will look to update this after the hire.
2021年9月14日
EVision Electric Vehicles からの回答
Hi John,
Thank you for taking the time to leave us a brilliant 5* review! It is fantastic to hear that you found our EV specialists helpful throughout the process, especially Della and Kate.
We very much hope you enjoy your Tesla Model S hire.
Very best wishes,
EVision.
I found the rental team at eVision to be very helpful
I found the rental team at eVision to be extremely responsive to all my questions . I hired a Jaguar i-Pace for a couple days from them and was delighted by the vehicle and arrangements for drop off and collection . Would definitely recommend if you are looking to hire an electric vehicle for any occasion .
2021年9月13日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Robin,
Many thanks for leaving us an excellent review. We are pleased to hear that you enjoyed your Jaguar i-Pace hire, and the service provided by EVision.
If you would like to hire again in the future, please do not hesitate to contact us.
Best wishes,
EVision
Thanks for all your good work and…
Thanks for all your good work and organisation. Setting up the hire for nearly 2 weeks went smoothly ... and the pickup from Durham was fine with your good people there. We are enjoying our first days with the BMW i3 which is performing well.
2021年9月8日
EVision Electric Vehicles からの回答
Hi Nigel,
Many thanks for leaving us a fantastic 5* review. We are pleased to hear that you enjoyed your BMW i3 hire, and the service provided by EVision.
If you would like to hire again in the future, please do not hesitate to contact us.
Best wishes,
EVision
Really enjoyed our Tesla model S experience
We rented a Tesla model S for our summer holidays. Overall it was a very positive experience, dealing with this very pleasant and attentive people. We took the collection and delivery service, which allowed us to easily load everything in front of our doorstep in London and drive away. The only thing that I found more challenging was the request to pay for the whole rental upfront by electronic transfer. I was more accustomed to securing the rental with a credit card. Upon making a few checks I felt comfortable sending the money.
2021年9月5日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Benoit,
Thank you for taking the time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your Tesla.
We thank you for your feedback on our electronic transfer system. We will pass this onto the EVision Senior Management team for their consideration and review.
Very best wishes,
EVision.
Great service. Great staff.
This is the second time I have hired a Tesla from EVision. Always a breeze to deal with. Very helpful, dedicated staff. The cars are great. Very happy with the whole experiance. Della and Kate are wonderful and go the extra mile to ensure everything is sorted.
2021年8月31日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Marky,
Thank you for taking the time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your Tesla.
It is also fantastic to hear that you found our EV specialists helpful throughout the process, especially Della and Kate.
We hope to see you again soon.
Best wishes,
EVision.
I needed to travel 75 miles to pick up a Model S
Della has been very helpful in advising me on which models were available but to get the car I wanted, and not a car which is 7 years old I have to drive 75 miles each way, which uses up all of my free miles just to get home. Not great.
The business should be prepared to move cars to where a customer wants to pick it up. Insurance is a further £42 on top of what isn’t a cheap car.
2021年8月20日
EVision Electric Vehicles からの回答
Dear Glyn,
Thank you for your review. Your feedback has been fully taken on board, please be assured we welcome all feedback at EVision in order to continuously improve our overall service to our customer's satisfaction.
We are in the peak of our busy season so we are sorry that we did not have the specific car available at your chosen location. Please be aware that we are in the process of updating our fleet and replacing our older models. We do advise customers to contact us in advance if they would like to pick up an EV from any of our other locations to ensure the car is available first.
With regards to your feedback to our pick up locations, we do try to cater to our customer's requirements, and we would be more than happy to arrange for a car to be delivered to another location for a long term rental, however sometimes this is not possible if it is just for a one day hire unfortunately. In this instance, we have offered you a free upgrade instead.
In relation to the insurance, it is clearly stated on our website that our prices are exclusively for car hire only, and that there is an option to add on our EVision insurance which is at an additional cost, or customer's can choose to provide their own fully comprehensive insurance instead.
We are sorry to hear that you were disappointed with some aspects of the booking process, however we do hope you enjoy your upcoming hire with us.
Thank you once again for your comments.
Best wishes,
EVision.
Tesla Model S - Great Service
Hired a Tesla Model S for the week. Great car, and seamless service from EVision. Friendly people, great service and communication, good price, car was in great condition. No issues. Would certainly recommend. Thanks.
2021年8月16日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi David,
Many thanks for leaving us a fantastic 5* review. We are pleased to hear that you enjoyed your Tesla Model S hire, and the service provided by EVision.
If you would like to hire again in the future, please do not hesitate to contact us.
Best wishes,
EVision
Mainly OK, although several wrinkles
The headline is that EVRent were OK. They showed up on time and the car was in good condition (and Teslas are wonderful cars). Paperwork was a bit tedious, but I guess that's par for the course these days. However, there were several wrinkles: (1) I specifically asked for the car to be delivered full since we had a long trip ahead. It wasn't (although they did have a 13A capable charger, so we could charge it overnight). (2) A previous renter had set a PIN for Valet mode which hadn't been reset. We ended up in the situation of having enabled Valet mode by mistake and not being able to get out of it. It took two calls to EVRent support and over 30 minutes to sort it out, during which time the car couldn't accelerate properly. (3) Relatively small scratches on a wheel were billed at close to £300. Yes, I scraped a kerb - but it didn't feel like £300 worth of damage to me. (4) They refused to allow us access to the Tesla phone app, meaning that I wasn't able to evaluate that aspect of the car. So adequate overall, but... (On the plus side, I should mention that they didn't charge us for being 30 minutes late returning the car, partly because of the valet parking problem).
2021年8月15日
自発的なレビュー
EVision Electric Vehicles からの回答
Dear David,
Thank you for your review. Your feedback has been fully taken on board, please be assured we welcome all feedback at EVision in order to continuously improve our overall service to our customer's satisfaction.
Firstly, we are very sorry to hear the car was not delivered fully charged. We aim to deliver the cars with as much charge as possible, giving into account travel & whether there is a charging station nearby to you that is not already occupied. Your feedback has been passed over to the General Manager to look into further.
In relation to paperwork, we must ensure that both us as a company and you as a customer are covered in all aspects, some of the paperwork is legal and other parts of it are company policy. We have streamlined as much of the paperwork as possible.
We are sorry to hear that you experienced issues with valet mode, it is unusual for a customer to find themselves in valet mode, however most definitely not impossible, we are sorry that this was not dealt with immediately for you. Speaking with colleagues our side, the Service Manager and other Operations team members were dealing with other customers at the time, which is why there was a slight delay, however as soon as they were able to they assisted you straight away.
With regards to Tesla alloys, these are very expensive and the cost of repairing them means a staff members time taking the car to a specialist alloy repair workshop, in addition the vehicle is out of action meaning we lose money as a business in that this car cannot go out on hire.
The Tesla phone app for EVision as a company has all of the Tesla cars we have on fleet listed on it. Someone with access to the Tesla phone app also will be able to control the car post hire. For the reason of spending time changing passwords constantly etc, we cannot unfortunately provide this feature due to security issues.
We are sorry to hear that some aspects of your rental did not quite live up to expectations but hope overall the experience was enjoyed.
Thank you once again for your comments.
Best wishes,
EVision.
Tesla Model 3 Long Range
Just like to say a big thank you to Charmaine, and the two people at Diggerland, the whole experience was brilliant from picking the car up and returning the car back,
2021年8月10日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Malcom,
Thank you for taking the time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your Tesla Model 3 Long Range.
It is also fantastic to hear that you found both EVision and Diggerland staff helpful throughout the process, especially Charmaine.
We hope to see you again soon.
Best wishes,
EVision.
Tesla rental
Rented a Tesla X for two days for a bit of family fun. Rental admin all done (and there was lots) online prior to the booking so nothing to do on pick up which was good. Had to deposit £500 into their account which worried me but its to cover excesses and is now being returned. Car itself was a real success, kids loved the falcon doors and the dance mode, parents loved the drive and the acceleration which were amazing. All good fun as Covid stopped us going abroad.
2021年8月5日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi there,
Thank you for taking the time to leave us a review and share your feedback.
We are sorry to hear that you felt there was too much paperwork when hiring through EVision. In relation to your feedback on deposits, our policy does state that we ask for customers to pay either the deposit or the rental amount, or both if they prefer to in order to secure the booking.
However, we are glad to hear the your family enjoyed the Tesla Model X! We hope these small issues do not deter you from hiring with EVision again.
Best wishes,
EVision.
Excellent service
2021年8月2日
EVision Electric Vehicles からの回答
Hi Christopher,
Thank you for taking the time to leave us a brilliant 5* review. We are so pleased to hear that you found the EVision service "excellent".
We hope to see you again soon.
Very best wishes,
EVision.
Great experience
Spent the day driving around Kent in a Tesla Model S. We are already EV owner/drivers but it was great to drive the creme de la crème !
Great service extremely friendly & helpful and a lovely experience.
If you ever wished to open a branch in the North West we would gladly offer our support & enthusiasm ! Many thanks
2021年7月30日
自発的なレビュー
EVision Electric Vehicles からの回答
Hi Susan,
Thank you for taking the time to leave us a fantastic 5* review. We are so pleased to hear that you enjoyed your Tesla Model S!
We will pass on all of your positive feedback to our Senior Management team and hope to see you again soon.
Best wishes,
EVision.
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