Evolution Cycles レビュー 17

Evolution Cycles からの回答

2024年5月18日 に更新

Thanks for your feedback.
Hayes brakes, like Magura and Hope, are supplied with full-length hoses. Before February this year, when Hayes got a new UK distributor (Ison Distribution), we had to source Hayes brakes from Hayes in Germany. Hayes in Germany used to offer the option of front and rear, but they have moved this year to just the front/rear version to reduce SKUs.
You have used this as a reason to try and blackmail us with threats of negative reviews etc, to give you a £100 refund to cover the cost of your 'mechanic' (who doesn't have a bleed kit or dot fluid but otherwise knows far more than we do about the products we sell).
The UK distributor decided tocarry the full-length hose front/rear version, so all brakes they purchase come with a full-length hose regardless of what other UK retailers allegedly tell you. I can only imagine that if you have spoken to other retailers and they have told you this incorrect information, it is because they have not ordered Hayes brakes from Ison yet. Brake hoses the exact length are precisely the same as other leading brake manufacturers such as Hope and Magura, which I would have thought your bike mechanic would have been able to explain.
We have supplied screenshots from the UK distributor's website showing this, but you have ignored this. You mentioned a lack of email replies, but if we have spoken to you on the phone in the meantime, we would consider it dealt with. In addition, it can take staff up to a day or two to reply to emails during busy periods such as the Easter holiday. It's probably my fault for taking some holiday leave.
I appreciate you do not have the relevant tools to fit the brakes and cut the hoses to size, but this is a normal feature of fitting disc brakes to bikes. Every bike is different, so the hoses always need to be cut to size.
You have consistently referred to the brakes being a gift for someone but also keep referring to yourself missing out on riding time and your 'mechanic' fitting them to your bike, so I am not sure what to comment on there.
In addition, you were insulting and abusive to my staff on the phone, which is unacceptable behaviour.
If you are not happy with the product, return them for a full refund.
They are not, as you claim, not as described.
If you have sourced a 1000mm long hose version, that will either be stock from the previous UK distributor, who stopped supplying brakes well over a year ago, or from Hayes in Germany before February this year. We sell so much Hayes that our stock never sat on the shelf, which is why it took us so long to have any front only left. We also asked Ison to supply front length, but they told us Hayes was moving over to just doing Front/Rear and at the same trade show, we spoke to Hayes' European sales manager, who confirmed this. We never saw it as a major issue, as several other brake manufacturers do the same as well.
Regarding your update - we haven't gone silent; the member of staff you were dealing with had the audacity to take a day off last week, but like all your other emails, you did not wait sufficiently long enough to give us a chance to reply, less than 2 hours in one instance I've seen.
We haven't blocked you from Facebook either, which I feel you know as you are leaving negative comments against all our posts.
I am so sorry you feel so aggrieved over having to shorten hoses on your new brakes, something that anyone with experience in fitting bike parts knows is normal. We did not feel that a £100 refund to cover your mechanics fairly high charges for addressing something that only you find a problem was a reasonable solution.
Edited Response for Update:
We booked a courier at our expense to collect as agreed and you refused to let them collect. You opened a paypal dispute for no reason (we will always refund) therefore paypal have to close it. Coming from a place of love I really hope you get some professional help for your clinical levels of paranoia and other mental health issues

Evolution Cycles からの回答

2024年4月15日

Thanks, we all had a good laugh as John is one of the nicest guys in the world. We actually give him a hard time about how overly nice he is so for someone to say he has no compassion was pretty entertaining.

Evolution Cycles からの回答

2022年3月8日

Hi Adrian,
Thank you for taking the time to get in touch.
Having investigated this matter, I can see that you placed an online order for some clearance stock that we had in store.
I can only apologise that after the last item was sold our website was not updated to reflect this.
Whilst we have offered to order you new stock from our supplier, this would need to be at the current prices, not the old stock clearance price.
Hopefully we will be able to assist you in the future
Best Regards
Evolution Cycles

Evolution Cycles からの回答

2021年3月22日

Really disappointed to hear that you "got a call a few days later saying all out of stock" so I have looked into this. I see you actually ordered the item after 4pm on Friday and we contacted you the very next day, Saturday.
I understand your disappointment but feel your review is a little unfair. As a business we try hard to ensure we have good stock levels but our supply lines have been massively impacted by a global pandemic.
Regards the refund, we processed it immediately and paypal confirm it was completed on the Saturday. I suggest you contact them if you are also unhappy with the service they have provided you.

Evolution Cycles からの回答

2020年7月6日

Thanks for your feedback. Due to the value of the order we shipped the order via Royal Mail rather than a Courier service as stated in our terms and conditions. Royal Mail tracking showed it as attempted delivery and were holding it at their delivery depot. Due to them being on short opening of only 7am to 9am on weekdays at your local depot (longer on Saturdays I believe but still not great) this meant you were unable to collect and you had not received an attempted delivery card. Without the reference number on a attempted delivery card to arrange re-delivery online they have to be phoned. My colleague attempted to call the depot several times but was on hold for ages each time and couldn't get through after waiting over 45 mins at one point. We would have offered to ship a replacement but we have none and the supplier is out of stock with no due date, story of the times at the moment!
I was in store when my colleague was on the phone to you on a Friday. My colleague has been on the phone to Royal mail for over 45 mins trying to sort your order and after finishing the phone call we were discussing what we can do with Royal Mail when our next customer did indeed claim to be the regional manager for Royal Mail. This customer was explaining why all our international shipments are taking 2-3 weeks to leave the UK (because there is a shortage of planes as most post/freight goes on passenger flights which aren't flying at the moment). He told us they were catching up and said he would look into your case for us and let us know but we never heard back from him, guess he's kind of busy.
Many apologies for the inconvenience with this order. Royal Mail have been creaking under the strain in recent months but we have no alternative for low value orders as My Hermes are poor in our experience and courier charges are far too high to absorb on low value orders whereas we are using them more where we can justify absorbing the higher cost. We do offer courier express delivery at an additional subsidised cost on all orders.
Royal Mail are fine in 99.9% of cases in normal times, for domestic deliveries I think they've been coping well but obviously if a customer cannot collect from a depot, especially with their reduced opening hours, and no reference number to book re-delivery online it does break down a bit.
Not sure why we had any trouble over refunding it so if you could take the time to let me know that would be great and I'll make sure we handle that better next time.