Expedia レビュー 

Very strange service provider who supposed to refund my money but they didn’t after two years. They’re fraudulent!

I am so disappointed with the management of the Expedia centre I was dealing with. The office manager did not provide any support to the agents dealing with more complex issues, and my request for additional products such as insurance were ignored by the same manager. If this is the way Expedia runs their business, or lets owners run their franchises, they will never see a penny of my hard earned money.

What a terrible company. Booked a flight, visa's were cancelled and the airline said we'll get a refund. Talked to Expedia and said they'll give us a credit (no refund) and need to spend the credit within a year. 6 months later, tried to redeem the credit and now they're introducing other "rebooking fees". Just book directly with the airline! I'm shocked this company is still in business - shut it down!

Very disappointed. Clicked on *Upgrade* and it turned into an unauthorized booking. Tried to contact Expedia. Very rude and unhelpful. I will never trust Expedia again.

I reserved Rent-A-Car at one price when I went there $500 more. Untrustworthy!

Worst experience ever

I booked a flight on Westjet via Expedia. Westjet changed flight and offered a refund. Expedia refunded the flight costs, but refused to refund the 14% service costs ($193.77).

Rented a car from Expedia for Europcar at Dublin Airport.
Refused to recognize a premium credit card for insurance coverage. Used the tactic "we need a letter from c/c company specific to renter. So full coverage charge or NO car. They know they have you and don't care.
Expedia blew me off and never even got back to me.
Expedia appear to support or be in bed with Europcar.

NEVER AGAIN book from Expedia or Europcare, and will make this experience known to as many as possible.

I paid $1,200 for my ticket - and I got an email confirmation with this amount. But when I checked my credit card, it showed Expedia had charged me $1,700.

They charged me in US dollars even though I went through the Canadian website expedia.ca to book the ticket. Everywhere it said just $1,200 - on the website, in the email, and on the ticket !!

But I ended up having to pay $1,700 - so be careful when you are dealing with this company - they will sneak in extra charges.

Notre avion a été annulée. Il n’était plus possible de modifier notre réservation à ce moment là puisque notre voyage avait le statut “en cours” sur la plateforme d’expedia. En arrivant à l’hôtel le lendemain, notre chambre avait été louée à d’autres personnes malgré que notre argent ait été encaissée par expedia. L’hôtel mettait la faute sur expedia disant qu’ils les avaient avisés alors qu’expedia niait le tout et disait que l’hôtel avait été payée. Nous étions dans le lobby à presque 1h du matin à chercher des solutions. Expedia nous a simplement répondu 6 jours plus tard qu’il n’y aurait aucun remboursement et ne nous ont offert aucune assistance. Memphis n’est pas sécuritaire en pleine nuit. La directrice de l’hôtel nous a finalement aidé trouvé une solution, par chance. Expedia ne prennent pas leurs responsabilités quand un problème survient et c’est la deuxième fois qu’ils m’offrent un service de la sorte et me mettent dans une situation à risque dans un autre pays.

I booked a travel package through Expedia and purchased the rental car insurance offered as part of the package.

During my trip, the windshield of the rental car was damaged, so I opened a claim over two months ago. Today was the first time I heard back from the claims team. They requested my personal auto insurance information and asked me to upload documents to a website that does not appear to be working.

What has made this experience especially frustrating is that it is virtually impossible to reach anyone for assistance. Phone support is unavailable, online chat is ineffective, and there has been little to no communication throughout the process. It feels like customers are left facing a wall of silence, hoping they will simply give up on their claims.

This has been an extremely disappointing experience and has significantly impacted my trust in Expedia and its insurance partners. I will not be purchasing travel insurance through Expedia again and would strongly encourage others to carefully consider their options before doing so.

I hope Expedia takes these concerns seriously and improves both its claims process and customer support.

Worst experience booking with Expedia

I booked an international flight from Santiago, Chile to Victoria, British Columbia through Expedia for my sister and brother. During booking, I clearly added an infant (lap infant) for my sister, who has a newborn.

After booking, both airlines (LATAM Airlines and WestJet) confirmed that Expedia sent them passenger information for only two adults — no infant was included. The airlines say the infant must be added and charged separately because Expedia never transmitted the infant details.

Expedia keeps sending me back to the airlines, and the airlines keep sending me back to Expedia. I’ve spent hours on hold, spoken to multiple agents, and no one takes responsibility for Expedia’s booking error.

This is unacceptable. Expedia took my booking, allowed me to add an infant, and then failed to include that infant in the actual ticket. Now I’m being asked to pay extra for Expedia’s mistake.

I would strongly warn anyone traveling with infants or children to double-check everything or avoid Expedia altogether.

Would give them less than 1 star if I could and wish I had read the reviews before booking as I thought they were a trusted service.
Booked 3 rooms for 2 nights in the UK, months in advance for my sisters wedding. All pre-paid in full and confirmation e-mail received, all looked ok.... or so I thought! 2 weeks before the wedding, we called to give them the guest names and was informed that the rooms were not guaranteed (even though fully pre-paid). They then cancelled the reservations and did not refund us the money. When we contacted them again, we confirmed the T&C that stipulated that the room is confirmed when payment received (which it was) and we had to fight to get a re-fund for a mistake they had made. They informed us that the rooms were no longer available, they were dismissive and offered no solution then became rude, as if we were inconveniencing them whilst we attempt to resolve this issue they created. We spoke to many agents and all if them had a horrible attitude. So we contacted the hotel direct and they kindly helped us with resolving the mistake Expedia made, the hotel got Expedia to waive the fees so we could get a full refund and allowed us to book the executive rooms direct. We had to pay an additional $800 for the rooms, but the hotel really helped us out where Expedia massively failed us. Never risking using Expedia again.

Ziad helped me resolve several issues. He went above and beyond to secure a refund for me, providing truly excellent service. I have been using Expedia for several years and have never had a single problem. I highly recommend them.

I've been a fan of expedia for while, booked flights until I became a gold member. Everything has been doing well except that their price is higher than others so I pass. This time, June 1st, I booked a friend for one way. I entered all the details carefully esp. The name ( since I know how strict it is and hassle to have a mistake even one letter esp. Fare is non- refundable- basic, learned a lesson wt one before).
Upon reviewing the itinerary the next day to forward to my friend, The traveler's name is wrong. It's a mixture of my name and his middle name, all other infos are correct though. I spoke to expedia agent until she redirected me to a higher supervisor. I explained everything, in detail and asked how can it be resolved. It's within 24 hr , although it's basic, any consideration, and most of all- I really don't accept I did a mistake. I paid one big amount before for doing one which I know my mistake but after that incident, I was always very careful and with this, I even checked three times, one by one for the lettets. With all my explanation, I was really dis appointed and very much discouraged that the agent said she cannot do anything, whatever comes in the system- that's what was entered. Well, computer system have glitches too or whatever. I felt so devastated. They asked me to call the airline to waive which I did and they gave me a reasonable answer, they could waive if only 1 or 2 letter but it's a whole name except for the middle name added.
Can't make any transaction with expedia now. So bad how my case was handled. Very disappointed.

Worst customer service I've ever contacted with. 2 calls for 2 different tickets using flight credit, twice they have told me I couldn't use the credit, and when solved that they tried to charge a different price that the one showed in the own web. Had to speak with a manager twice to get the actual price Expedia was showing. And in the last one, after charge and having received the confirmation email with the reservation code and arrange everything according to that, they sent a new email saying that there was an issue in their system and so I didn't have no ticket. Now nobody knows what's happening and how to solve ir, checked the confirmation code in the airline and no ticket showing, but the charge in my card has been done. Never again will use Expedia.

On recently hiring a car, I was charged a third more than quoted. I get mistakes happen, but what I cant understand is when I try to address the issues I have things like this from a Supervisor representing Expedia.

HumanAgent said
Extra fees such as concession fees, vehicle license fees, facility fees, and rental motor fees are not included in the cost we provide and are therefore not covered.

So the rental motor fee is not included in the rental car quote hmmm?

We booked and paid 2 months in advance for our stay in Windsor Ontario and when we got to the hotel they said it was cancelled because our credit card was declined! We paid for it again because we needed the room.
Then we received our statement from our credit card the payment for the room DID go through so we have paid twice! I can't find anywhere to contact them because we want one of the payments refunded!

I booked a trip through Expedia and my family booked their trip at the same time. We had the same room type, same dates and they even had more people in there room but I got charged more. Like $100 more. I called and got someone I really struggled to understand. She could not explain to me other than the rates fluctuate. However, we booked at same time like within a couple days of each other and stayed at same time. I felt this was just plain poor service. She was like blank on the phone. I will never use Expedia again. I have deleted the app and will just direct bill next time.

I made a reservation then needed to change the arrival date to one day later. Expedia said online and over the phone I’d have to start a whole new reservation. But there were no more of the room types left. I didn’t need a new room, just to subtract 1 night from my stay. This was an impossible task. Even after speaking to a manager. Even when that manager called the hotel. She came back 47 min later to tell me the rate was now higher and I’d have to pay close to $1000 more for staying 1 night less! The most idiotic thing I’ve ever heard.

I called the hotel myself and made a reservation directly with them and canceled Expedia. The manager of the hotel told me the person from Expedia that called was as idiotic as I thought. Crisis averted and I save over $500! Go straight to the property. If this is how Expedia runs their business now. It’s all downhill for them.