Had a straightforward order placed two weeks ago. The delivery has still not arrived. I phoned to chase the order and was told it would arrive by the end of the day but it did not. No updates given. I... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Have been ordering products from them for my company since 2018. Their great customer service is what keeps me coming back because in rare cases when there is some sort of issue, they will sort it out... もっと見る
Took longer to receive than anticipated with no explanation. Having to pay £32 + VAT for postage to Northern Ireland compared with £8.50 for mainland using royal mail which is the same price througho... もっと見る
I have had a account with this company for over a year now and they always deliver on time and have a very good knowledge and stock. if you require something you cant find on their site which will b... もっと見る
企業情報
さまざまな外部ソースから提供された情報
With close to 30 years experience, Express Cleaning Supplies were the first company of its type to offer an online cleaning supplies ordering service, winning various awards along the way. Since then, it has gone on to offer the widest range of cleaning supplies for industry, using some of the biggest brands in Europe. A service department and lease hire service is also available from Express Cleaning Supplies. A complete customer service is offered by the company, with experts waiting for to answer your necessary questions through phone, fax, post or online.
連絡先
Paragon House, St Michaels Close, ME20 7BU, Aylesford, 英国
- 01622 714800
- sales@express-cleaning-supplies.co.uk
- www.express-cleaning-supplies.co.uk
3.1
まあまあ
477件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great products fast service
2018年2月26日
自発的なレビュー
Very quick service and very reliable
Very quick service and very reliable. Thank you!
2018年2月23日
自発的なレビュー
Waited nearly two weeks for goods to…
Waited nearly two weeks for goods to arrive and no communication until I chased up order
2018年2月22日
自発的なレビュー
The goods came on time and were exactly…
The goods came on time and were exactly what was ordered
2018年2月19日
自発的なレビュー
first class excellent product …excellent service
first class excellent product excellent service
2018年2月17日
自発的なレビュー
Nearly 5
I would have given 5 stars as the products and prices are good, however £8.50 postage is a bit steep !
2018年2月14日
自発的なレビュー
Great customer service
Thank you for the good customer service I received when I my order didn't arrive as expected, but this was due to a stock level and was promptly dispatched to me. Thanks again for sorting it out, and offering a discount on my next order.
2018年1月30日
自発的なレビュー
Not good
I ordered online on the Monday evening (15/01/18) and chased the order the following Monday 22/01/18. The lady was very helpful and called me back to say the courier company had tried to deliver on the Wednesday (17th) but no one was home so they left a calling card - nothing was left we had no idea they’d been. They re-arranged to deliver the next day (23rd) which they did. However the order was completely wrong! I called and asked them to arrange collection and refund my money. They collected today (29th) I’m hoping the refund will follow shortly.
2018年1月29日
自発的なレビュー
Express Cleaning Supplies からの回答
Dear Sally
I'm sorry you had such a poor experience with us. As you can see from our reviews we pride ourselves on giving top customer service but things have obviously gone wrong here.
We have a couple of new team members in our warehouse and the order checking process was not followed properly so the order picking error was not noticed. We have tightened up our processes now and of course the new guys are settling in. Our courier company deliver over 100 parcels for us daily and we have very few problems but occasionally the card system falls down without us knowing.
I apologise again and confirm that your money was of course refunded in full.
Steve
Web Services Manager
ALWAYS EXCELLENT SERVICE
2018年1月27日
自発的なレビュー
Great pricing just took a while for …
Great pricing just took a while for delivery approx 1 week.
2018年1月26日
自発的なレビュー
Excellent company
Initially I was disappointed that my order wasn't delivered but it transpired it was the fault of the carrier who had damaged my order. As soon this was discovered my order was delivered the next day. We are really pleased with the cleaning materials.
2018年1月6日
自発的なレビュー
Good quick service and cheaper than the …
Good quick service and cheaper than the opposition
2018年1月3日
自発的なレビュー
Used the company to order a small …
Used the company to order a small quantity of specialist floor product. They were competitive on price, delivered when they said they would and were responsive to a routine query I needed to raise. A good all round experience.
2017年12月30日
自発的なレビュー
Prompt dispatch and receipt of order.
2017年12月29日
自発的なレビュー
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