They don’t call back, it took days to talk to someone who “knew” about the product I purchased then couldn’t answer a simple question about the mounting base. Said they would call back. They didn’t.... もっと見る
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レビュアーのコメントを見てみましょう
Safety gloves I ordered are great and were a great price delivery cost was very high however especially for a light package. When checking out dpd next day delivery was the only option?? Would have ra... もっと見る
企業が回答しました
I found out (too late) that the company who make North Honeywell Respirator filters deliver for FREE. You charged me £5.94!! The filters do not fit my mask (EN140 NORTH RP1620/2) No way of checking t... もっと見る
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Placed an order, but a day later still haven't received any confirmation. Have since tried to contact them to find out if the order went through but the contact form won't send. No other way to conta... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
The best in PPE and safety equipment delivered to your door FAST. 3M, Ansell, Truetouch, Moldex and more - all the brands you trust in one place. Shop now for your business.
連絡先
1.5
ひどい
42件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Horrible Service
They don’t call back, it took days to talk to someone who “knew” about the product I purchased then couldn’t answer a simple question about the mounting base. Said they would call back. They didn’t.
Took me 3 phone calls to try and cancel the order but had to get Zip to file a claim.
2025年5月28日
自発的なレビュー
Went to order a part that weighs 6oz…
Went to order a part that weighs 6oz and can fit in a 6 inch padded envelope. To ship to Portland they want 120 Canadian Dollars. I asked them about it via chat and they said that is the cost and then added they don't ship to the US.
2024年2月6日
自発的なレビュー
Ordered few items and was delayed due…
Ordered few items and was delayed due to COVID19. Customer service was very responsive and order was delivered with in the time specified. Thanks!
2020年7月8日
自発的なレビュー
Poor customer service
I have sent at least 3 emails since March to request a return and I still have not heard back since to facilitate the return and refund.
2020年5月20日
自発的なレビュー
Placed an order on 23rd of March
Placed an order on 23rd of March. Site closed 24th March and said it would honour all sales up to 24th. Still havent received my order. Have sent them multiple emails. Yet to receive an email. Down 45 pounds. Disappointing experience.
Update** 12th of May. Still havent received the product. Did not get a reply to my email in regards to a refund.
2020年4月11日
自発的なレビュー
Express Safety からの回答
Hello. I am sorry to hear this. Your emails should have been replied to as our customer service team is working remotely. I can only apologise for this.
Please could you confirm to me whether or not you have yet received your order?
Many thanks
Ben
Good customer service experience and reliable product
Emailed the sales team about my order and immediately got a reply. Order was a bit delayed but for understandable reasons. The rep was very helpful to get my order delivered in time.
2020年3月11日
自発的なレビュー
Express Safety からの回答
Thank you for the kind review, Jenny, and we're delighted we were able to get you sorted out in spite of the delay, for which we apologise, of course.
Price increases due to Global Health Pandemic!
The listing said 10 face masks.
I received just one (1)
Customer service said, it was meant to be just one.
For £16 a face mask... over £23 with delivery...
This is price hiking due to the Global Health Crisis... I will be returning my order and never use Express Safety EVER AGAIN!
2020年3月7日
自発的なレビュー
Express Safety からの回答
Hello Toby
We're sorry you feel this way. I have checked your order and the listing and it states clearly it was for one mask so I'm not sure where the confusion has come from.
Obviously we understand your concern, and apologise for the confusion.
It was perfect
2020年3月7日
自発的なレビュー
Express Safety からの回答
Thank you for your very kind review, Dimiter. We hope to serve you again soon.
Express Safety からの回答
Happy to help, Tati, and thank you for the great review. Hope to serve you again soon.
Good experience overall
There was a minor delay in my delivery, but they did take steps to remedy that (with a little encouragement on my part).
Otherwise, they responded quickly to emails, and supplied the products I ordered in the condition I expected them in. I won’t hesitate to order from them again.
2020年2月13日
自発的なレビュー
Express Safety からの回答
Thank you for the review, Carlo, it is very much appreciated. Apologies again for the delay on your order - we'll do better next time!
Good products
2020年2月10日
自発的なレビュー
Express Safety からの回答
Thank you for your kind review, much appreciated. Hope to see you again soon.
Express Safety からの回答
An incredible review, thank you so much, Lei Hou. Hope we can serve you again soon.
Express Safety からの回答
Thank you very much for your kind review, Yi Du. It was a pleasure to serve you and we hope to see you again soon.
Great service but a little disappointed…
Great service but a little disappointed that the free delivery amount wasn’t made clear before placing the order.
2020年1月26日
自発的なレビュー
Express Safety からの回答
Thank you for the kind review, Robert. We'll take a look at the positioning of our Free Shipping offer and see if we can make it more visible than currently. Appreciate the feedback.
Excellent service at competitive price.
2020年1月19日
自発的なレビュー
Express Safety からの回答
Thank you for the great review, it is genuinely appreciated. Hope to see you again soon. :)
Good product at a great price!
2019年12月24日
自発的なレビュー
Express Safety からの回答
Thank you for the kind review, Neil, it is much appreciated and we hope to serve you again soon.
Satisfied Customer.
Satisfied Customer.
A wide range of products to choose from, competitive pricing, next day delivery and a reward system as well.
2019年11月26日
自発的なレビュー
Express Safety からの回答
What a great review, thank you Dixon, very much appreciated and I hope we can serve you again soon.
Good prices and fast delivery
2019年10月9日
自発的なレビュー
Express Safety からの回答
Thank you for the kind review, Alexander. Hopefully we'll see you again soon.
Fast delivery and good product
2019年10月3日
自発的なレビュー
Express Safety からの回答
Thank you for the 5-star review, Kim, much appreciated. Hope to see you again soon!
Safety gloves seem pretty flimsy
Safety gloves seem pretty flimsy
Don’t know how long they will last
Could have bought them cheaper in b and q
I paid over £13.00 for 12 pairs of gloves
Delivery cost the same as gloves packaged in a box
Twice as big as necessary
Some companies would deliver for free
2019年9月30日
自発的なレビュー
Express Safety からの回答
Thank you for your review and valuable feedback, Philip.
In general we've had fantastic reviews of the TrueTouch "Work Black" gloves and I hope you find that, with use, they are more durable then they may appear.
With regard to prices, B & Q don't sell gloves lower than a pound a pair (online at least) and, from a quick inspection, none of them offer the same level of certified protection as the TrueTouch. If you can provide a link to a comparable pair at a cheaper price than 69p I would be grateful!
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