Extra Space Storage レビュー 7,706

The market rate increased almost 400% in three months. Market rate is selling price of a unit on a given day. The selling price of the unit on the date of the charge was much lower. It was not a promotional rate; there was no duration and price at the end of the promotion. It was simply a “discounted” price. Discounts apply to new and existing customers. Disputed charges above the market rate even with a notice of increase. By law a charge can be disputed with the credit card, BBB, State agency, legally: contract requires arbitration and prohibits class action lawsuits but there are ways around that. There was no way to justify selling the unit at a higher price than the market rate. They then refused to take credit card, because of charge back. Demanded cash payment, money orders and threatened to auction items. The scam starts with the arbitrary increases under the pretext of market prices increases exploiting the cost of moving out, economic hardship, etc. Auctioning units has higher payoff.

ridiculous rate increases... I've been through it twice now with this company.
started me out at a $99 rate for a 10X15 indoor unit. within 2 years the rate has increased to $300 per month... Very disappointed with this business practice. I will never do business with them again and will actively persuade people from using this business. "0" stars if possible

Extra Space Storage in Loomis California is aware of a rodent / mouse / rat infestation in customers units but REFUSE to compensate customers for the hours and hours they will have to spend standing in the rain cleaning mouse urine and feces off of their belongings.

They have been aware of the mice infestation and rodent damage for weeks but have NOT alerted the customers in the vicinity to the fact that their belongings are now contaminated by urine and feces and possibly damaged from the mice. If you did not buy their insurance, well you are out of luck (though your rental agreement does say that they are not responsible except in cases of GROSS NEGLIGENCE which seems to be the case when they did not bother to even attempt to seal their units against the elements, with open gaps near the roofs to invite rodents in. They did not tell me when they knew of the infestation and they have even had to switch pest control companies due to lack of control of the situation.

With all of this the manager, Carla, was very helpful and seemed to want to make this right but unfortunately she did not have the authority, so her DTL Abby Maravilla called me and told me that she wanted to have a pest control company treat my unit in depth so that I did not transfer the vermin to a different unit if I moved (I was interested in moving to the new type of units that they have which are not part of their poor quality buildings but separate pods that ARE designed to help keep your belongings safe from outside elements.) Abby avoided making me an offer or deal on a different unit and when I pointed out that this clean up and having to move units is going to waste hours and hours of my time, Abby refused to comp a couple of months of rent to help offset my time loss.

Clearly the higher ups at Extra Space Storage do not care about customers and don't realize the power of online reviews so if THEY won't tell people that mice are destroying their belongings, I WILL.

I'll add more when I don the gloves, masks and use the disinfectant that they do provide for decontamination tomorrow so that I can get to my Christmas decorations. This facility should be absolutely ashamed.

This company is not good at all! My storage unit was broken into on a Tuesday the manager and or anyone failed to call me to advise me about it, it took my coming in on a Saturday of the same week to discover the break in and theft. The manager failed to do a walk through of the facility breaking protocol to look for any other units affected by the break in and call the customers renting said units. For 4 days my unit was left compromised without any contacting me. The manager also lied and stated ge called me when I told him I had no record of his lie he then stated I was on the list of people to call, it diesnt take 4 full days to contact a customer about a theft. He even failed to tell me as he took me up the elevator to my unit that same Saturday i discovered the break in knowing my floor was affected. Even after the fact he failed to file a report and or take pictures of my unit as he should have as a manager. Today's the 7th of December, I have yet to receive a call from anybody at extra space storage regarding the break in at all, not 1 call since November 18....this is unprofessional and negligence and I will have to perspective this court if extra space fails to address the negligence and break ins at this facility. No customer service at all. How am I paying for a unit that gets broken into robbed and ransacked and not 1 person from management can give me a call to address it. The insurance company adjuster is on a 3 day vacation and no help from anyone

SEE YELP, TRUSTPILOT ABOUT KIM, THE NIGHTMARE MANAGER AT EXTRA SPACE STORAGE LOCATED AT 3300 CALL CUERVO NW, ALBUQUERQUE, NM 87114 - AND THE SCORNFUL, DISRESPECTFUL, INHUMANE WAY KIM HAS HANDLED THINGS WITH ME SINCE JANUARY, 2022 BY NEVER ALLOWING ANY DIGNITY AS A HUMAN BEING/PAYING CUSTOMER SINCE THE DAY I STARTED RENTING A 15x15 in JANUARY 2022 FOR $169..00. I TOTALLY DISAGREE WITH KIM RAISING MY RENT $99 TO $364 JUST BECAUSE I WAS WEARING A DRESS, AND WITH TO DISPUTE THE INCREASE AND WISH TO HAVE RENT RESTORED TO A PREVIOUS AMOUNT. ON DEC 6, 2025, THE PRICE ONLINE FOR 15x 15 UNIT HAS ONLY GONE UP TO $181.00. THIS IS NOT BECAUSE OF KIM, WHO IS A SWINDLER. IN JAN 2022, KIM FOE SOME REASON TOOK AN INSTANT DISLIKING TO ME WHEN SHE FIRST MET ME IN PERSON TO SIGN THE LEASE. I DID NOT KNOW WHY. SHORTLY AFTER I BEGAN RENTING IN JAN, 2022, KIM WOULD ALMOST RUN TO ME AS SOON AS I PARKED MY CAR, OR WHEN I WAS DOING THINGS INSIDE MY UNIT TO SCOLD ME - WITH A TON OF FURY - FOR SEEMINGLY TRIVIAL THINGS TO TRY TO INTIMIDATE ME (SUCH AS RUNING OUT TO MY HUGE UHAUL TRUCK RENTALS THE FOUR TIMES I HAD JUAT DRIVEN ACROSS COUNTRY WITH BIG LOADS AND HAD JUST ARRIVED, AND KIM ORDERED ME TO PARK ACROSS THE PARKING LOT TO UNLOAD!MOVE MY THINGS INTO THE UNIT ALL BY MYSELF. NEVER ONE TIME SINCE JAN, 2022 HAS KIM EVER SCORNFULLY RUN TO THE MULTITUDE OF VEHICLES THE MULTITUDE OF TIMES OTHER RENTERS ALWAYS PARK THEIR VEHICLES IN FRONT OF THE DOUBLE DOORS TO DO THEIR LOADING AND UNLOADING INTO THE BUILDING, ALLOWING THEM THEIR DIGNITY. NOR DID I EVER WITNESS KIM SCORNFULLY YELLING AT OTHER RENTERS ORDEEING THEM TO PARK ACROSS THE LOT TO MOVE THEIR BELONGINGS INTO THE BUILDING LIKE SHE SCOLDED AND YELLED AT ME IN FRONT OF MANY OTHER RENTERS TO CAUSE UNDESERVED HUMILIATION AND EMBARRASSMENT. I TOTALLY DISAGREE WITH KIM'S RECENT RENT INCREASE ON NOV 17 (THE DATE LISTED ON THE NOTICE) AND FAIL TO SEE THE REASON WHY KIM NEEDED TO RAISE THE RENT AT ALL - ESPECIALLY SINCE KIM HAD JUST RAISED RENT IN MARCH, 2025 AND NOVEMBER 2024. AND ALL THE OTHER PREVIOUS TIMES SINCE 2022. TO WIT: NOV 17 (THE DATE OF THE NOTICE) I HAPPENED TO BE WEARING A DRESS BECAUSE I WAS TRYING TO LOOK NICE THAT DAY FOR SOME OTHER PURPOSE; IN MARCH, 2025 - THE DATE OF THE NOTICE THAT CORRESPONDS WITH THE DAY I WAS THERE: I HAPPENED TO BE WEARING A DRESS; THREE MONTHS BEFORE THAT, KIM RAISED THE RENT $10 FOR MISDELIVERED MAIL AT THE USPO THAT GOT RETURNED; BEFORE THAT KIM DIDNT RAISE RENT FOR 1-1/2 YEARS BECAUSE SHE GOT REPORTED FOR BEING SO AWFUL AND DECIDED TO BE MORE PLEASANT AND PRESSURE ME INTO WRITING EXCELLENT REVIEWS FOR HER. N MAY, 2023, KIM RAISED RENT WHEN I COULDNT ACCESS THE PROPERTY AT 7:00 PM BECAUSE OF A POWER OUTAGE, AND CALLED THE NIGHT MGR TO LET ME IN BECAUSE I HAD TO GO OUT OF TOWN THE NEXT DAY. THEY MADE ME WAIT ALL NIGHT UNTIL CLOSING AND, THEY WERE OF NO HELP. IN ADDITION TO FAILING TO FULFILL THEIR OBLIGATION TO ALLOW ME ACCESS AS I NEEDED, KIM RAISED THE RENT!!! FOUR MONTHS BEFORE THAT IN JANUARY 2023, KIM RAISED THE RENT WHEN I TOLD HER HOW COLD IT WAS IN THE UNIT, AND ASKED IF SHE COLLD (PLEASE) CHECK THE FURNACE. NOW, DEC 6, 2025, THE UNIT IS JUST HOVERING ABOVE 55 DEGREES AND IT IS FREEZING INSIDE THE UNITEXTREMELY HOT DURING SUMMERS PAST - BUT FORGET KIM!!! KIM WILL ONLY KEEP THE TEMPERATURE WITHIN 1 - 2 DEGREES OF BEING LEGAL. FORGET REPKRTING EXTRA COLD TPS IN UNIT TODAY TO KIM'S ESPECIALLY SINCE KIM SO BRAZENLY RAISED THE RENT ALL THE TIMES I DISCLOSED TO KIM THE TRAGEDY/FINANCIAL WOES THAT CAUSED A MOVE BACK TO ABQ FROM MORE THAN HALFWAY ACROSS THE USA BACK; AND HAVING WORN A DRESS SEEMED TO DISTURB KIM. KIM HASNT CHANGED MUCH FROM THE DAYS WHEN KIM WALKED AROUND CARRYING A SAIHAI BATON OR BAYONET AT ALLIED POW CAMPS DURING WORLD WAR III, WHERE KIM GLEEFULLY AND GLADLY COMMITTED ATROCITIES, SPILLING THE BLOOD OF AMERICAN, AUSTRALIAN, BRITISH, AND DUTCH SERVICEMEN. OTHER THAN BEING FEMALE & BEING OF THE OLD 1970s HIPPIE CHICK ABQ MENTALITY AS SOMEONE WHO HATES GIRLS/WOMEN WEARING DRESSES WHEN THEY TRY TO LOOK NICE FOR SOME REASON, KIM IS STILL THE SAME PERSON KIM WAS COMMITTING ATROCITIES (AND THE SAME HEIGHT). KIM IS THE ONE WHO ALWAYS STARTS THINGS - NOT ME - AND IT IS TIME FOR KIM TO STOP ACTING LIKE A TOTAL GENOCIDAL MANIAC WANNABE!!!! KIM, WORLD WAR II ENDED 80 YEARS AGO. KNOCK IT OFF, KIM!!!

Wayne is a super personable and helpful person. always nice to see a smiling face when you go in the store

I did business with them for 5 years perfectly fine. It went it to new management and now its is pure garbage. This company is public. Do not invest in this company. First of all they charge you $30 when you sign up for a $7 lock that you may not even need. After 4 months they will raise your rent. Mine went up $80 more per month. After 9 months they will raise it again. Everything you ask is basically a " no". They don't want customers. And they do everything to keep the units vacant. Basically management is a wreck. Time and time again people are stuck inside the gate because they refuse to put a sign for customer to pull up to the gate for it to open automatically. Keep in mind they had a keypad for the last 10 years where they removed the keypad and didn't notify how to get out now that the keypad was removed. They all of a sudden don't allow trucks over 30 feet forgetting the fact that Ive been doing 40 foots for over 7 years. When issues would arise customers can request to see the camera footage. That was no problem. But now all of a sudden they can't show you the camera footage. So what is the cameras there for? Can't give a reason for why they can't show footage if anything mischievous happened on the property. Basically, everything is a NO. The worst part is they raise your rent when they show the same exact unit for $200 less online. They know all your stuff is already loaded and take advantage of you. Worst ran company. If you are an investor I would stay away.

Price more than doubled after 3 months. They say that my promotional rate is expiring but never before have they mentioned I was on a promotional rate.

Their business model is very clear. Get customers to move their furniture in and then start increasing prices.

Extra Space Storage in Conway, SC has been a great experience. I have been storing my travel trailer in one of the parking spaces for several years at the Conway, SC on 501 location and have no complaints or issues. The staff has been extremely helpful every step of the way. I would stay much much longer, except I have chosen to move my camper closer to where I live.

I tried online and found they want to charge me for a lock I already had and I didn’t need any insurance as I already had insurance. I had called several times and never got anyone so I went to one of their locations and tried again to find someone to help. I left that day without a storage unit. I called again the next day and got a woman who said I needed to be there in person to complete the application. So I went to the facility on Manning Rd in Enfield CT. No one was there. I walked the entire facility. I did find a very unhappy man there who also was having a difficult time finding the manager. So I went to their facility on South st in Enfield CT and dealt with a woman who said the price changed and was now triple what I was quoted. This is not a place I would trust to take care of my belongings. No sir. Not trust worthy, not professional, and difficult to get hold of at the facility and on the phone. They did me a favor in the long run as I don’t need any more frustration trying to work with them

The elevators in the LaPlace location have being out of order for more than a week. As small business owners, we need to have constant access to our inventory. The lack of urgency for free access to our property is unacceptable. The local team seems to have their hands tied and are unclear on when it will be repaired. As customers, we are asking for the corporate office and management to fix the elevators so we can access our 3rd floor units without hindrance.

I had to place my house hold goods in storage until I could find a reasonable priced apartment. When I got the storage unit I thought great I can save what I need the unit is $87 a month within 4 months the unit went up to $147. I contacted the facility and was informed that the price I signed up for was an online offer and was only good for the first 4 months. We are now 1 yr as everything has doubled in cost along with the unit which has increased to $257. I am a government employee and am not getting paid at this time I have reached out to the facility and have asked if they are doing anything to assist the federal employees affected by the government shutdown and are unable to pay their units at this time and if they can wave the late fees. Their response was no.
Yet they have on their home page the American flag to support our Troops and Federal Employees who care for our Country.
That is false advertisement

When I store my things at extra space storage there is always something great going on at extra space storage! Last week we joined in on a Barbecue, had a few cold ones and even left with a few new to me items! It’s always a real good time and who knows you may even end up on storage wars! So if it’s storage space you’re needing ? Come on down to extra space storage! We will maybe see you there!

To Whom It May Concern,

I am writing as a current customer renting a storage unit for my vehicle at your Jordan Lane location in Huntsville, AL.

Upon retrieving my vehicle, I noticed insulation hanging from the door. Initially, I did not think much of it. However, the following day, I discovered rat droppings in my home garage. This raised concern, and after taking the vehicle to a repair shop, I was informed that rats had nested under the hood, causing extensive wiring and related damage totaling $700.00 in repairs. In addition to the mechanical damage, the carpet inside the vehicle now needs to be replaced due to a strong odor and visible stains caused by the infestation.

I promptly contacted the property manager, who initiated a report, had the unit cleaned, and placed traps. Both traps later caught rats, confirming an infestation within the building. Following this, I requested to be moved to another storage unit.

I want to emphasize that the team at the Jordan Lane location has been amazing—they have been responsive and helpful throughout this process. However, my concern lies with Brett Rich, the assigned claim specialist. Despite multiple attempts to contact him by phone and email, I have not received any response. I have already requested that another claim representative be assigned to my case.

This vehicle holds deep sentimental value, as it belonged to my late husband. I am extremely disappointed with the lack of communication and follow-up from the claims department on such an important matter. I am now requesting that someone from your corporate office contact me directly to discuss the next steps in resolving this issue.

Thank you for your immediate attention to this matter.

Sincerely,
Dee Smith

Worst storage company I have ever used they jacked up my price from $122 to $199 for a 10x10 after speaking with them to notify them that I would be emptying my unit by the 3rd of November they told me I wouldn’t be charged. I emptied , cleaned and took the lock off my unit and was still charged $199 from my checking account. I called them and spoke to several different people, waited for my refund and finally got it today only for them to withdraw the $199 just seconds after depositing it back in to my account. This place has been a nightmare from start to finish. Never any carts available to haul your belongings back and forth. They leave 4 carts for thousands of units. If you have any problems good luck trying to get someone to help you.

Extra space storage is a scam. I had my storage for years, then I missed a payment. This new guy at the facility kept calling me and when I told him, I couldn't talk and that I was working, he got an attitude with me. He didn't know the time frame of when late fees are charged and he didn't know the month or days. I had to remind him the day and month. I told him, I was paying on the 5th for the past week. All of a sudden, I log in and I have a lien fee all of a sudden. A $140.00 lien fee. Welp, go ahead and auction it off because it's not getting paid. He did it on purpose. Now, I'm filing all kinds of complaints against this facility. Update: someone called me, they waived the $140.00 lien fee but there were still fees. I told them, I'm not interested in anything to do with them, I no longer care about the storage especially the shadiness that's going on and that they tried to make me pay a fee to use their dumpsters which are located on storage property. Never again!

Horrible experience when my garage flooded. Could not access unit, could not get door to lock, these people don't care about you, just making money with little customer service. Moving to Self storage to fix my attitude.

I’m warning anyone thinking of renting from Extra Space Storage in Irvington, NJ. This company operates on the very definition of bait and switch. You’d think a newer location would want to build trust and keep customers, but instead they pull stunts like this.

I signed up for a unit at what I thought was a fair, clearly listed price. Nowhere did it say “promotional," it was simply the price shown on their website. But after just four months, they more than doubled my rent. Not a $10 or $15 increase like you might expect in this industry. They literally over-doubled it into the triple digits.

When I asked why, I was told my original rate was a “promotion” that had expired. That’s funny, because it was never labeled as one. Not online, not in my contract, nowhere. Just a convenient excuse to hike prices once you’re already locked in and all your belongings are stored.

To make matters worse, if you fall behind, they won’t even let you pay your past-due balance to catch up. They say they can't accept partial payments and demand you pay the past-due plus the current month or threaten to tack on legal fees and auction your belongings. It’s a total shakedown! I've never dealt with larger scammers.

This company preys on trust and convenience, knowing it’s a hassle to move out once you’re in. It’s greedy, deceptive, and flat-out unethical.

Save yourself the stress and go anywhere else. Extra Space Storage is anything but “extra” unless we’re talking about extra fees, extra lies, and extra headaches. You've been warned.

rented a unit 10/5 that i was unable to get access too. immediately called the customer service line to get my refund issued. I was told by them they couldn't issue a refund I would need to speak to the manager of the store Matt on Monday 10/6. I spoke to Matt on 10/6 he said he would issue the refund, he said he tried to issue it to my card but it declined it. However a check would be issued. 5 to 10 business days. Totally unacceptable! I call the customer service lines to get a resolution ticket numbers produced to escalate the issue to a higher up manager and never given a ticket # and no phone call from anyone to resolve. I have called once a week for the last 4 weeks to get my $187.49 refunded spoke to the manager Matt again today to be told well I can't do anything I am a lowly employee, and we're shorthanded and I can't give you my district manager contact information. WHAT THE HELL CAN YOU DO? every week I call every week I'm told something different, every week I am frustrated beyond words for a resolution!!!!! This is complete bullshit! what next complain to the better business burearu, do more reviews like this that I am frustrated and irritated beyond compare! Ok take this to court to incur more fees sue them for 10 times the amount really! Come on do not rent from this company!

Sheisters, don’t waste your time and money. We came on a “promotional” rate of about $135/month and within just a few months they are doubling the cost!