We purchased a rug from your store. A problem arose and we contacted the store. Jason looked after getting us a replacement. Jason was professional,very helpful,obliging and courteous. He made the who... もっと見る
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My second time to buy furniture here. Staff are fantastic to deal with in Fonthill store. Furniture is fab, service great too Jason made the experience so easy and went out of his way to mak... もっと見る
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Fergal in Fonthill was an absolute superstar, could not have been more helpful and I was delighted to buy from him. I had been in their Blanchardstown "flagship store" earlier in the week and was tota... もっと見る
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We moved to a new house and we were looking for bed frames and sofas. We visited easy living furniture located in Fonthill. The service was great. Loads of options to choose from. We bought 2 bed fram... もっと見る
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企業情報
EZ Living Furniture - Fonthill について
当該企業による記述
EZ Living Furniture - The Home You Deserve Starts Here
EZ Living Furniture is Ireland's largest family owned furniture retailer. From humble origins in Galway, it now boasts 22 stores across Ireland and Northern Ireland, with plans for further expansion in the coming months.
Here at EZ Living Furniture we pride ourselves on providing quality furniture at affordable prices along with excellence in customer service. We buy direct from the manufacturer, cutting out the middlemen, meaning whether you are purchasing a new sofa, mattress, dining table or bed, you are getting incredible value for money.
We don't claim to know anything about TV's, laptops, phones or home appliances. But we do know furniture, style and interior trends. We are your furniture and interiors experts. We are EZ Living Furniture.
連絡先
Unit 3, Fonthill Retail Park Fonthill Road, D22 H6E8, Dublin, Dublin, アイルランド
- 353818222272
EZ Living Furniture - Summer Sale
4.8
優良
701件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 49％に回答しています
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Found exactly what I wanted and was…
Found exactly what I wanted and was looked after by a very lovely very helpful employee
2026年8月3日
EZ Living Furniture - Fonthill からの回答
Thank you so much for your lovely review.
We're delighted to hear that you found exactly what you were looking for and that one of our team looked after you so well. It's wonderful to know you received such friendly and helpful service. We really appreciate your kind feedback and look forward to welcoming you back to EZ Living Furniture again soon!
EZ Living Furniture - Fonthill からの回答
Thank you so much for your wonderful review, Chineto!
We're absolutely thrilled to hear that you found our staff service superb. Providing excellent customer care is incredibly important to us, and it's fantastic to know that we've made such a positive impression on you. We truly appreciate you taking the time to share your experience. We look forward to welcoming you back to EZ Living Furniture again soon!
Excellent Customer Service
Fergal, Mattress Expert was fantastic gave us great advice and was very helpful.
2026年7月22日
EZ Living Furniture - Fonthill からの回答
Louise, thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that Fergal, our Mattress Expert, provided you with fantastic advice and was so helpful. We'll be sure to pass on your kind words to him. We truly appreciate your business and hope you're enjoying your new mattress! We look forward to welcoming you back to EZ Living Furniture again soon.
Chris in Fonthill made the experience easy and enjoyable
We were shopping for a corner sofa and needed very specific dimensions. Chris in the Fonthill store was very helpful and accomodating. He helped us choose what style would suit and even suggested decorative cushions. His easy personality and non-pushy style made the whole experience a pleasure. Will be back to upgrade other rooms.
2026年7月18日
EZ Living Furniture - Fonthill からの回答
Thank you for your wonderful review.
We're delighted to hear that Chris in our Fonthill store provided such helpful and accommodating service while you were searching for the perfect corner sofa. It's great to know that his advice on style, decorative cushions, and his friendly, no-pressure approach made the whole experience so enjoyable. We'll be sure to pass your kind feedback on to Chris. Thank you for choosing EZ Living Furniture, and we look forward to helping you upgrade the rest of your home in the future.
Niamh in the Fonthill branch was very…
Niamh in the Fonthill branch was very informative while not pressuring us when we were looking at beds as I find this very off putting while shopping. Very nice experience
2026年7月14日
EZ Living Furniture - Fonthill からの回答
Thank you so much for your wonderful review!
We're delighted to hear you had such a positive experience at our Fonthill branch, and we're especially pleased that Niamh provided such helpful and pressure-free assistance while you were looking at beds. We know how off-putting that can be, so it's fantastic to know she made your shopping experience so enjoyable. We look forward to welcoming you back to EZ Living Furniture again soon!
EZ Living Furniture - Fonthill からの回答
Thank you so much for your wonderful feedback!
We're absolutely delighted to hear that Fergal provided you with such a fantastic experience. It's always our aim to make every customer interaction a positive one, and we're thrilled we achieved that with you. We hope you're enjoying your new furniture and look forward to welcoming you back to EZ Living Furniture again soon!
Don't buy from EZ Living Fonthill
I had already left a review about my experience with EZ Living because of delayed deliveries, broken promises, poor communication, and the amount of time I had to spend following up. It took three emails and multiple phone calls before customer service eventually offered me a goodwill voucher as compensation.
Unfortunately, another issue has now come to light. As someone who was new to the country and investing in furnishing my home, I wasn't aware that furniture insurance was something I needed to arrange at the time of purchase. The sales manager never mentioned this option during the sale, despite discussing delivery and making promises about timelines. When I spoke to him today, he admitted that he had not mentioned the insurance and said, "That's my mistake." I have since been told that because the furniture was delivered over the past few weeks, I can no longer add insurance through EZ Living, even though part of my order is still outstanding.
What made this even more disappointing was that, instead of focusing on resolving the issue, the manager asked me to remove my previous review and suggested that my account of what happened was not accurate. I found this unprofessional and upsetting, especially when my review was based on my genuine experience.
Overall, my experience with EZ Living has been frustrating from start to finish. Between missed delivery commitments, repeated communication issues, the lack of information about furniture insurance, and the way my concerns have been handled, I have been left feeling disappointed. I hope the company improves both its customer communication and the support it provides after a sale.
2026年7月13日
自発的なレビュー
EZ Living Furniture - Fonthill からの回答
Dear Omar, Thank you for taking the time to share such detailed feedback. We are genuinely sorry that your experience with us has left you feeling frustrated and disappointed, particularly after you had already raised concerns regarding your original experience.
We acknowledge the concerns you have raised around delayed deliveries, missed expectations, communication, the information provided about furniture insurance, and the way your concerns were subsequently handled.
We appreciate that purchasing and furnishing a home is a significant investment, and we understand how frustrating it must have been to have to make repeated phone calls and send several emails simply to receive updates and reach a resolution.
We are also sorry to hear about your experience regarding the furniture insurance.
We understand from your review that you were not aware this was an option available to you at the time of purchase and that, when you subsequently raised this with the sales manager, they acknowledged that the option had not been discussed.
We appreciate why this would have been disappointing, particularly as you were relying on our team to provide you with the relevant information and guidance during the sales process.
We also recognise your concerns about being advised that insurance could no longer be added after delivery, particularly when part of your order remains outstanding. We appreciate that, from your perspective, this has created an understandably frustrating situation, and we are sorry that you have been left feeling that your options are limited.
Most importantly, we are disappointed to hear that you felt your previous review was challenged rather than your concerns being listened to and addressed.
We absolutely understand that a customer should be able to share their genuine experience, whether that experience is positive or negative.
We respect your right to leave honest feedback, and we are sorry that your interaction with the manager left you feeling that your account of events was being questioned or that you were being encouraged to remove your review.
That is clearly not the experience we want any customer to have when raising a concern.
While we are pleased that our customer service team ultimately offered a goodwill voucher following your previous complaints, we recognise that compensation does not undo the time, effort and frustration involved in having to repeatedly follow up in the first place. We should always aim to resolve issues efficiently and communicate clearly, rather than leaving customers feeling that they have to chase us for answers.
We take the points you have raised seriously and will ensure that your feedback regarding the sales process, delivery communication, insurance information and the handling of customer reviews is shared with the relevant teams. Feedback such as this is important in helping us identify where our processes and customer communication need to improve.
We would also welcome the opportunity to look into your specific order again, including the outstanding items and the concerns you have raised regarding insurance. If you are willing to contact our customer service team with your order details, we would like to review the circumstances fully and see what further assistance we can provide.
Once again, we sincerely apologise for the frustration and disappointment caused throughout your experience. We appreciate you bringing these matters to our attention and hope we can have the opportunity to address your outstanding concerns more positively.
Excellent experience in Fonthill
Excellent experience with Fergal in Fonthill. So helpful on guiding us on the type of mattress we should go for. We will be back for sure.
2026年7月12日
自発的なレビュー
EZ Living Furniture - Fonthill からの回答
Thank you for your wonderful review.
We're delighted to hear that you had an excellent experience with Fergal in our Fonthill store. It's great to know that his helpful guidance made it easier to choose the right mattress for your needs. We'll be sure to pass your kind feedback on to Fergal. Thank you for choosing EZ Living Furniture, and we look forward to welcoming you back again soon.
Charlotte was excellent
Charlotte was excellent , she listened to our needs and was supportive and a offered assistance and advice
2026年7月2日
EZ Living Furniture - Fonthill からの回答
Colm, thank you so much for taking the time to share your wonderful experience with us!
We're absolutely delighted to hear that Charlotte provided you with such excellent service, listening attentively to your needs and offering invaluable support and advice. It’s reviews like yours that truly make our day. We hope you’re enjoying your new furniture, and we look forward to welcoming you back to EZ Living Furniture again soon.
Plenty of choice in this shop with good…
Plenty of choice in this shop with good competitive value.
2025年10月17日
EZ Living Furniture - Fonthill からの回答
Thank you for your kind review. We're delighted to hear that you enjoyed the wide range of choices available and found our products to offer great value. We really appreciate your feedback and look forward to welcoming you back to EZ Living Furniture again soon.
A good place to buy furniture.
The choice of furniture. The fact that it is Irish owned.
The staff were all very knowledgeable and helpful. Our sales assistant was particularly helpful.
The prices were good value and although we only want a coffee table, our assistant couldn't have been more helpful.
2026年6月27日
EZ Living Furniture - Fonthill からの回答
Thank you for your lovely review.
We're delighted to hear that you appreciated our range of furniture. It's great to know that our team were knowledgeable and helpful during your visit, and that your sales assistant in particular made such a positive impression. We really appreciate your feedback and hope to welcome you back to EZ Living Furniture again soon.
Great customer service everything on…
Great customer service everything on time! Recommended!
2026年6月20日
EZ Living Furniture - Fonthill からの回答
Thank you for your wonderful review.
We're delighted to hear that you were pleased with our customer service and that everything was delivered on time. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to EZ Living Furniture again soon.
Kind staff and wide variety of options
2026年6月13日
EZ Living Furniture - Fonthill からの回答
Thank you so much for your fantastic review, D.A.!
We’re delighted to hear that you found our staff to be kind and that you appreciated our wide variety of options. It’s wonderful to know we could offer you a great experience. We look forward to welcoming you back to EZ Living Furniture again soon!
Sathish
I was served by Mr.Charlotte - He was very good and helped us with all the questions of the product that i was looking for - eventually he helped us to place an order. Happy days!!
2026年6月11日
EZ Living Furniture - Fonthill からの回答
Sathish, thank you so much for your wonderful feedback!
We're absolutely delighted to hear that we provided you with such excellent service and helped you find exactly what you were looking for. It's fantastic to know he made your experience so enjoyable and smooth from start to finish. We truly appreciate you choosing EZ Living Furniture and hope you'll visit us again soon for more happy days!
Great store experience
Chris (Asst Manager) at your store has been very helpful and patiently attended all my queries. Helped me with cancellations and reordering. The guy on the top floor bedding furniture is also good. Overall good experience.
2026年6月7日
EZ Living Furniture - Fonthill からの回答
Hi Soumya, thank you so much for taking the time to share your wonderful experience with us!
We're absolutely delighted to hear that Chris provided such helpful and patient assistance with your queries and reordering. We truly appreciate your kind words and hope to welcome you back to EZ Living Furniture again soon!
EZ Living Furniture - Fonthill からの回答
Hi Gary, thank you so much for your wonderful feedback!
We're absolutely delighted to hear that you had such a positive experience with our team. Providing a friendly and helpful service is incredibly important to us, so it means a lot that you've highlighted it. We hope to see you again at EZ Living Furniture soon!
Our sales man was superb very happy…
Our sales man was superb very happy with the service.
2026年5月29日
EZ Living Furniture - Fonthill からの回答
Hi Nikit, thank you so much for your wonderful feedback!
We're absolutely delighted to hear that you had a superb experience with our sales team and are very happy with the service you received. It's fantastic to know we made such a positive impression. We truly appreciate you choosing EZ Living Furniture and hope to see you again soon for all your future furniture needs!
Very good
Very good , in special Josh was very nice , he help with my decision . He needs a medal , as a seller he is very good . I left impressed and happy
2026年5月31日
EZ Living Furniture - Fonthill からの回答
Thank you so much for your wonderful feedback!
We’re delighted to hear that Josh was so helpful in assisting with your decision and made such a positive impression. It’s fantastic to know you left the store feeling impressed and happy. We’ll be sure to pass on your kind words to Josh. Thank you for taking the time to share your experience!
Fergal at the Fonthill store helped us…
Fergal at the Fonthill store helped us today. He is a thorough professional, explained the process, answered our questions..entire experience is very satisfactory.
2026年5月30日
自発的なレビュー
EZ Living Furniture - Fonthill からの回答
Thank you so much for your lovely feedback!
We’re delighted to hear that Fergal in our Fonthill store provided such professional service and took the time to explain the process and answer all of your questions. It’s wonderful to know your entire experience was so satisfactory. We’ll be sure to pass on your kind words to him. We really appreciate you taking the time to share your experience!
Great shopping experience in Fonthill…
Great shopping experience in Fonthill store, Charlotte was very helpful and knowledgeable when I was buying a lamp and sideboard. Will definitely shop here again.
2026年5月23日
自発的なレビュー
EZ Living Furniture - Fonthill からの回答
Thank you so much for your wonderful feedback!
We're absolutely delighted to hear about your fantastic shopping experience at our Fonthill store. It's brilliant that Charlotte was able to assist you so effectively with your lamp and sideboard purchase. We truly appreciate you taking the time to share this, and we can't wait to welcome you back to EZ Living Furniture again soon!
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