Farrell Heyworth レビュー 

Farrell Heyworth からの回答

2026年5月8日

Thank you for taking the time to share your experience — your kind words are very much appreciated.

It’s reassuring to hear that you felt well supported throughout, and that Alison Whiteside’s patience, professionalism and consistent follow‑up made the process feel smooth for you. Taking the time to guide clients clearly and calmly is especially important, and it’s great to know that this stood out.

Alison will be delighted to read your comments, and your recognition of her manner and dedication means a great deal to the team.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

Thank you for your feedback — we’re really pleased to hear that the process felt well supported from start to finish.

Being responsive and readily available is so important during a sale, so it’s great to know that Alison Whiteside’s helpful approach made things easier for you along the way. Keeping matters clear and moving smoothly is exactly what we aim to achieve.

Alison will appreciate your kind comments, and thank you for taking the time to share your experience.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.

As estate agents, we act on behalf of our vendors and are required to follow their instructions carefully. To protect their position and avoid unnecessary disruption, we ask applicants to demonstrate that they are in a position to proceed before viewing our vendors’ properties. This approach is designed to ensure that viewings are meaningful and that sellers can have confidence in the level of interest being shown in their home.

We understand that this can feel frustrating, particularly where properties sell quickly, and we appreciate that different buyers will have different perspectives on the process. However, our priority is always to act in the best interests of our clients and to support smoother transactions for everyone involved.

We’re unable to comment on individual circumstances publicly, but concerns are always best discussed directly with the branch involved so they can be addressed appropriately.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

It’s lovely to hear how positive your experience has been, and thank you for taking the time to share your feedback.

Prompt responses and a willingness to help can make all the difference, so it’s great to know that Alison Whiteside’s approachable and supportive manner stood out to you. Delivering a high level of service and being readily available for clients is exactly what we aim for.

Alison will really appreciate your kind words, and we’re grateful for you highlighting the service you received.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

Thank you for sharing such kind and thoughtful feedback. We know how demanding the moving process can be, particularly when challenges arise, so it’s reassuring to hear that you felt supported throughout.

It’s lovely to know that Alison Whiteside was able to be there for you as a family, offering consistent reassurance and clear communication during a naturally stressful time. Her commitment to working tirelessly behind the scenes and staying accessible by phone and email is exactly what we aim to provide, and it’s clear her efforts helped carry things through to completion.

Alison will be extremely grateful to read your comments, and your appreciation means a great deal to her and the wider team.

Thank you again for taking the time to leave such meaningful feedback.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

Thank you for sharing your feedback — it’s great to hear how positive your experience has been.

A smooth and straightforward sales process makes a real difference, so it’s reassuring to know that Alison Whiteside’s friendly, thorough and efficient approach helped everything progress so well. Making the experience clear and easy for clients is exactly what we strive for, and it’s lovely to hear that this was reflected in your dealings with her.

Alison will be delighted to read your comments, and your kind words are very much appreciated.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

Thank you for sharing your feedback — we’re really pleased to hear how happy you are with your move and your overall experience with Farrell Heyworth.

It’s great to know that the support from our sales progression team stood out, particularly the service provided by Alison Whiteside. Helping transactions move forward smoothly and keeping clients informed throughout the process are key priorities for us, and it’s reassuring to hear that this made a positive difference for you.

Alison will be delighted to see your comments, and we truly appreciate your recommendation to anyone considering buying or selling a property.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

Thank you for taking the time to share such detailed feedback about your experience.

We’re really pleased to hear that both the Chorley office sales team and the sales progression department supported you so well, particularly during what sounds like a very challenging sale. When transactions become complex, perseverance, clear communication and determination are vital, and it’s reassuring to know that this made a real difference in getting matters through to completion.

Alison Whiteside will be extremely proud to read your comments. Her commitment to overcoming obstacles and keeping sales moving, even in difficult circumstances, is a real strength, and your recognition of her contribution as an asset to the company is very much appreciated.

Thank you again for your kind words and for choosing Farrell Heyworth.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your continued positive experiences with Farrell Heyworth across multiple offices in the North West.

Consistent communication and proactive sales progression are areas we place real emphasis on, so it’s reassuring to know this stood out to you. Supporting chains through to completion, particularly when situations become complex, is where our teams work hardest behind the scenes.

Alison Whiteside will be incredibly proud to read your comments. Her determination, persistence and willingness to advocate for clients—especially in more challenging circumstances—clearly made a crucial difference, and it’s wonderful to hear that your mother is now settled and doing well.

Thank you also for recognising the efforts of the Cleveleys branch team. Your recommendation means a great deal to us.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

Thank you for sharing such a heartfelt account of your experience. We fully appreciate how emotionally demanding the final stages of a property sale can be, particularly when there are tight deadlines and complex circumstances involved.

It’s reassuring to hear that Alison Whiteside was able to provide steady support during such a challenging period. Acting as a calm and effective point of contact, especially when matters are outside anyone’s direct control, is an important part of her role, and it’s clear that her mediation, responsiveness and attention helped ease the pressure at a crucial time.

Alison will be genuinely touched by your comments, and your recognition of the care and commitment she showed is very much appreciated.

Thank you again for taking the time to leave such thoughtful feedback.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

Thank you for sharing such thoughtful and balanced feedback about your experience with Farrell Heyworth.

Even when a purchase is relatively straightforward, we understand there can still be challenges along the way, so it’s reassuring to hear that clear communication helped make those moments more manageable. Keeping everyone informed and supported, particularly when timelines tighten, is something we place real importance on.

Alison Whiteside will be very pleased to read your comments. Her responsiveness, calm approach and determination to keep things moving—especially in the final stages—clearly helped ease what can be a very stressful time, and it’s great to see her efforts recognised.

Thank you again for taking the time to leave such detailed feedback. It’s genuinely appreciated.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月8日

It’s great to hear how well supported you felt throughout your property sale, and thank you for taking the time to share such positive feedback.

Keeping matters moving, responding promptly and paying close attention to detail are all crucial during a sale, so it’s reassuring to know that the process felt smooth and well managed from your perspective.

Alison’s proactive approach clearly made a real difference, and she’ll be delighted to see your comments.

Thank you for your recommendation — it’s very much appreciated by both Alison and the wider team.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月7日

We’re really pleased to read your kind words and thank you for taking the time to share your experience.

It’s great to know that Alison Whiteside provided such considerate and patient support throughout, making sure your needs were always listened to and never feeling like too much trouble. That willingness to go the extra mile is exactly what we aim to deliver.

Your feedback is truly appreciated and reflects the level of care and service we strive for at Farrell Heyworth.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月7日

We’re really pleased to read this and thank you for taking the time to share your experience.

It’s reassuring to hear how supported you felt throughout the process, particularly given the disappointment of the first sale falling through. Having someone proactive and accessible can make a real difference, and it’s great to know that Alison Whiteside was able to guide things forward, liaising with all parties and keeping everything moving through to a successful outcome.

At Farrell Heyworth, clear communication and consistent support are central to how we work, so your comments reflect exactly what we aim to provide for our clients when selling their home.

Thank you again for your recommendation – it’s very much appreciated.

Best regards
Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年5月7日

We’re delighted to hear how supported you felt throughout your sale and thank you for taking the time to share your experience.

Selling a property can feel daunting, particularly if it’s your first time, so it’s great to know that Alison Whiteside’s reassuring, kind and proactive approach helped make a stressful process feel more manageable. Having someone you can trust and feel confident in is exactly what we aim to provide, and Alison takes great pride in guiding clients with care and professionalism.

Your comments really reflect the values we work hard to uphold at Farrell Heyworth, and they will mean a great deal to Alison and the wider team.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年4月30日

Thank you for taking the time to leave such a kind review.
I’m delighted to hear about your positive experience with our Cleveleys office and the exceptional support provided by Alison, who is part of our dedicated sales progression team. Property transactions can be challenging, so it’s wonderful to know that her determination, communication and approachable manner helped guide your sale to a successful completion.
Your praise for Alison and the wider Cleveleys team is greatly appreciated and something we are very proud of. Thank you again for choosing Farrell Heyworth, and we wish you all the very best.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年4月30日

Thank you so much for taking the time to share your experience.

We’re absolutely delighted to hear such positive feedback and to know that Alison was able to support you throughout what can be a stressful process. Keeping our clients informed and supported every step of the way is extremely important to us, and Alison will be thrilled to know her efforts made such a difference.

Thank you for your recommendation and for choosing Farrell Heyworth – we wish you every happiness in your new home.

Kind regards,

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年4月24日

We’re sorry to read that you feel dissatisfied and that this has been your perception of the situation. We take feedback seriously, even when it’s critical.

We’re unable to comment on individual circumstances or valuations in a public forum, and we would also like to clarify that we act independently and have no involvement in the practices or decisions of other companies referenced in your comments.

Our team did attempt to make contact to better understand and address your concerns directly, however we respect your decision not to pursue this further. As always, concerns are best discussed privately to ensure they are handled fairly and appropriately.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年4月7日

Thank you for taking the time to share this feedback. I’m sorry to hear how frustrating you found the enquiry form and that the phone messaging left you feeling brushed off.

As part of our role, we do ask a small set of questions up front to make sure we’re acting correctly on our client’s instructions and handling enquiries efficiently — but it’s clear that, in your case, the way the form was structured (and the need to enter “N/A”) made a simple enquiry feel unnecessarily difficult. That isn’t the experience we want anyone to have.

We’re also very aware that when someone chooses to call, they’re looking for real help from a real person. If our recorded options made it harder to reach someone, that’s something we take seriously.

We can’t comment on individual circumstances publicly, but we do want concerns like this addressed directly so they can be looked at properly and improvements can be made. Please reach out to your local branch by telephone or email and we will endeavour to help with your enquiry.

Best regards

Jeremy Collins
Director
Farrell Heyworth

Farrell Heyworth からの回答

2026年3月30日

Thank you for taking the time to share your experience. It’s great to hear that our team were able to attend promptly and that you felt well supported throughout the process.
I’m pleased Gemma could offer clear guidance and help with the forms when you weren’t able to complete them online — ensuring things are as straightforward as possible is something we care about.
We really appreciate your kind feedback, and we’re glad the next steps are now in hand for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth