The quality of Feather & Black beds keep deteriorating. This is our 4th bed from them and likely our last. The assembly was not straightforward. The holes for the screws were in the wrong place. We had to get creative to actually assemble the bed in time before guests arrived. It was a make shift solution. I asked them to send me the screw casing for the long term fix and was ghosted. Their sales service is amazing but there is no after sales service.
Beautifully made and very sturdy. Plus it's low enough to fit into the eaves of a pitched roof yet still look glamorous.
Beautiful bed
Really pleased with purchase. Fast delivery too :)
Easy to assemble, lovely finish
beautiful looking, not very sturdy though as it wobbles a little even though we put it together meticulously.
Feather & Black からの回答
Good afternoon
Thank you for taking the time to speak to me today. I am sorry if you are not completely satisfied with the product. I have passed this feedback onto the relevant people within the business for review.
I am glad that we were able to reach a resolution that was suitable for you and provided an adequate redress to the situation.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Overall a good product at a fair price. Unfortunately the bed fixings had been drilled incorrectly - so a bit of Heath Robinson adaptation had to be employed. The delivery chaps seemed to know this without specifying the problem. A serious niggle but tbh not worth fussing too much. It’s solid and comfortable with the extra few screws.
Feather & Black からの回答
Good afternoon
Thank you for your recent review. I am sorry for the issues you had with the assembly of the bed. I can understand why this may cause a good deal of frustration.
I have sent you an email with a suggested resolution. I hope that you will find this offer suitable.
Many thanks
Peter
Stunning bedframe, lovely colour (possibly a bit darker than expected). Easy to assemble.
Looks great! Worth paying extra to have them build with the delivery!
Good quality bed definitely needs 2 people to assemble! Only slight gripe is that its not upholstered all the way round the headboard which isn’t shown on the website - theres some black material at the back which means you have to have the bed up against a wall (realise this is where you normally place a bed but I had intended for this to be away from the wall. Prompt delivery and good communication.
