Fidelis Dog UK レビュー 5

Fidelis Dog UK からの回答

2026年6月3日

Thank you so much for your understanding, kind words, and updated review, MH. We're delighted that we were able to get everything resolved and that you're happy with the explanation provided.

It was lovely speaking with you yesterday, and we're so pleased your dog is loving their food ❤️

We truly appreciate your support and the opportunity to put things right.

We'll continue doing everything we can to provide the products and service you expect from us, and we look forward to serving you for many orders to come ⭐

Thank you, Fidelis ❤️

Fidelis Dog UK からの回答

2026年3月27日

Hi KT,

Thank you for such a nice review, we are super happy to hear you have been enjoying our range for so long! We will pass on to William too your kind feedback, we are sure he will love this as he is commited to offering the best products and service to all of our customers.

Have a great weekend,
Team at Fidelis Dog ❤️

Fidelis Dog UK からの回答

2026年3月25日

Hi Jade,

Thank you for sharing your lovely review! So happy to hear Coton is loving her new food, as always we are here for you if you need us for any more advice or help with our products ❤️

Team at Fidelis Dog

Fidelis Dog UK からの回答

2026年3月25日

Hi Diane,

Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear that you and your two Westies are loving our food and treats. It means the world to us that you appreciate the quality and care we put into using only the good stuff - no nasties, just wholesome ingredients.

Knowing that even your picky pair enjoy our range truly makes our day! 😊 We love that your biggest challenge is choosing what to try next—that’s a fun problem to have!

We’re always here if you ever need any recommendations or have questions. Thanks again for being such a valued part of our fidelis family ❤️

Best wishes,
Team at Fidelis Dog

Fidelis Dog UK からの回答

2026年3月25日

Hi Rik,

Thank you for your updated review.

We really appreciate you giving us the opportunity to resolve this for you, and we are glad we were able to put things right. In this case it was misprinted packaging during our production, this has now been reosalved and all team member training updated on our automated machines and date settings (this changes from day to day and is manually set from its first inital batch stored in the system, for your issue our team member did not set the true date, instead just hit print & run which has ofcourse caused us the issue which had arisen)

We take all feedback seriously, especially when something has not gone as expected. We always review any issues raised and use this information to improve both our service and our products going forward.

Thank you again for your patience and for being so supportive while we worked towards a resolution. It truly means a lot to us. ❤️

Kind regards,
Team at Fidelis Dog