Fifeproperties レビュー 

Fifeproperties からの回答

2026年8月31日

Thank you for your feedback. We are disappointed to read your comments, particularly regarding the efficiency and value of our service, and we would genuinely like the opportunity to investigate the circumstances behind them.

We contacted you privately through Trustpilot's internal system asking for information that would allow us to identify you and the property or transaction concerned. Unfortunately, you chose not to provide this, which means we have been unable to establish which transaction your comments relate to or investigate the issues you have raised.

We take our service standards extremely seriously and, when concerns are raised, we believe it is important to establish the facts and give our team the opportunity to understand what has happened and, where appropriate, put things right.

We are therefore more than happy to discuss your concerns, but we do need to know which property or transaction they relate to. We would invite you to contact us directly so that we can investigate properly and respond to the specific points you have raised.

Until then, it is unfortunately impossible for us to comment meaningfully on the circumstances behind this review.

Fife Properties

Fifeproperties からの回答

2026年8月31日

Thank you for taking the time to leave such detailed and constructive feedback, and also for your positive comments about the service you received from us initially.

We are, however, disappointed to hear that you feel the level of service has declined over the last two years. The standard you describe from the beginning of our relationship is the standard we aim to provide consistently, so it is important that we understand where your recent experience has fallen short.

Your point regarding maintenance enquiries is particularly helpful. We agree that, wherever reasonably possible, some initial troubleshooting and information gathering should take place before simply passing a tenant’s request to a landlord. The purpose should be to help establish the likely issue and allow you to make an informed decision about whether a tradesperson needs to attend.

Likewise, you should not have to repeatedly chase for reports or updates following a contractor’s visit. We will review this internally with our Lettings Team.

We’ve also taken on board your comment about the formatting and font size of the emails – sometimes it’s the seemingly small things that can make a real difference to the customer experience.

Thank you for being a long-standing client and for raising these points. Rather than simply responding to your review, we would welcome the opportunity to speak with you directly, look at the specific examples you have mentioned and see what we can do to get your experience back to the standard you received from us at the outset.

Fife Properties

Fifeproperties からの回答

2025年8月26日

We have managed this property since 2017 with no major issues. As soon as you decided to sell the property and serve notice on the tenant this frustrated the contract with them and left us with an untenable position with the tenant which lead to their non payment of rent. If you hadn't done this I'm sure sure they would still be paying. As a group we have an excellent track record with over 600 of our landlords, sellers, buyers and tenants giving us a rating of over 98% approval. https://platform.theestas.com/reviews/697

Fifeproperties からの回答

2025年7月12日

It's not a review that we like to hear but rest assured I will look into this when I'm back from annual leave. It certainly doesn't align with our existing customers who have rated us 98.5% in over 600 reviews. Jim Parker Managing Director
Reviews | ESTAS - The Estate Agent of the Year Awards https://share.google/SsEklI1zgYDTQKTic

Fifeproperties からの回答

2025年7月12日

Thank you

Fifeproperties からの回答

2025年7月12日 に更新

Considering you work for a rival Estate Agent I would have expected you to know that we can only accommodate you within our customer and their solicitors approval. This was clearly explained to you and you know when solicitors are involved you need to go through them to request access and they then instruct us. With regard to the other issues again out of our control and you know this but are blaming us. Jim Parker Managing Director.

Fifeproperties からの回答

2024年7月11日

Thank you Jeanie, We take things like this very seriously and have tried to advise you in the past surrounding the ongoing situation and despite you not being a client, tenant or indeed and direct neighbour relating to any of Fife Properties tenancies the team have so far done all in our power to assist you.

As explained to you on several occasions any actions involving criminal behaviour will need to be reported to the relevant law enforcements and a crime reference number obtained. As a managing agent we cannot enforce action without this crime number being issues by Police Scotland.

I appreciate that you have sent over numerous pictures, videos and messaged but again you should be reporting these accusations of a criminal behaviour. If indeed these accusations are legitimate then Police Scotland will record them as such and we in turn can act upon them accordingly.

I would like to take this opportunity to remind you that all communication with Fife Properties staff members should be done in a respectful and courteous manner without the use of profanity.

Fifeproperties からの回答

2024年4月5日

Thank you for your recollection of the events Margo. All I can say is due to data protection issues, as we have lots of protected data on our walls in our staff offices which you would have to walk through, combined with the staff leaving their personal items in the W.C. It was not possible to accommodate you on this occasion. However the Co-op supermarket next door and the public toilets across the road should have been more than appropriate for you to use. It's a great opportunity for us to improve though in our customer service so we can continue to retain the No.1 Estate Agent in Fife and Scotland for the 5th year running as voted by our customers. You can read more about this here: https://www.theestas.com/reviews/697

Fifeproperties からの回答

2026年8月31日 に更新

Thank you for your feedback. If you'd like to email us at info@fifeproperties.co.uk and put it for my attention so I can look into this I'm happy to help. Jim Parker

Fifeproperties からの回答

2023年10月16日

I can only sympathise with your situation. There is a crisis in the Private Rented Sector with landlords leaving the sector, the council not building enough social housing and this is restricting the supply of homes available for rent. Every letting agent is getting around 50 enquiries for every property and they simply do not have the resources to get back to everyone if the property in question already has good quality tenants lined up. Again I am sorry for your situation and we aren't able to meet your expectations as a perspective tenant on this occasion. Hopefully the Government will build enough homes so everyone can have a decent home that is affordable in the future.

Fifeproperties からの回答

2024年4月5日

I can only sympathise with your situation. There is a crisis in the Private Rented Sector with landlords leaving the sector, the council not building enough social housing and this is restricting the supply of homes available for rent. Every letting agent is getting around 50 enquiries for every property and they simply do not have the resources to get back to everyone if the property in question already has good quality tenants lined up. Again I am sorry for your situation and we aren't able to meet your expectations as a perspective tenant on this occasion. Hopefully the Government will build enough homes so everyone can have a decent home that is affordable in the future.

Fifeproperties からの回答

2023年4月18日 に更新

Will this be as a result of the court granting a decree in our favour for fees you tried to avoid for is selling your house. Of course I'll let the 370 other customers do the talking for us who gave us a 98.3% approval rating https://www.theestas.com/reviews/697

Fifeproperties からの回答

2022年9月13日 に更新

I'll let over 280 of our customers have the last word on this https://www.theestas.com/reviews/697 that's why we've been the No.1 Letting Agent in Fife for 11 years in a row. We're able to screen out problematic tenants at the early stages and look after our landlords investment.