FINCI レビュー 

FINCI からの回答

2025年6月13日

Dear Mark,

Thanks so much for the kind words! We’re really glad to hear that the setup was straightforward and that our team made the process clear and easy.

It's great to know everything’s running smoothly and that our SWIFT coverage is meeting your needs.

Thank you for finding the time to send your comment.

Warm regards,
FINCI team

FINCI からの回答

2025年6月13日

Dear Igor,

Thank you for taking the time to share such thoughtful feedback.

It means a lot to hear that our focus on customer service and direct communication with account managers has made a difference.

We know there’s always room to grow, and insights like yours help guide that growth in the right direction.

Thank you for being with us.

Warm regards,

FINCI team

FINCI からの回答

2025年6月13日

Dear Paul,

Thank you for your kind words and for choosing FINCI for your corporate banking needs. We're delighted to hear that you've had a great experience with our team. It's especially rewarding to know that our account managers and support staff have made a positive impression.

Your recommendation means a lot to us!

Warm regards,
FINCI team

FINCI からの回答

2024年4月19日

Dear Mostafa,

We're genuinely disheartened to learn of your less than satisfactory experience with us. Your feedback is invaluable to us, and we've thoroughly examined your case.

We recognize the efforts made by our account manager Dana in guiding you through the process and appreciate your acknowledgment of Mrs. Dana's assistance. It's essential to us that our clients feel supported throughout their journey with us.

Regarding the rejection of your business account application, we understand your frustration in not receiving specific reasons. As a licensed Electronic Money Institution, we are bound by strict regulatory requirements, which limit the information we can disclose in such cases. Please know that this protocol applies universally across financial institutions.

We understand that investing €1,000 is a significant commitment, and we empathize with your situation. Rest assured, we have exerted our utmost efforts to facilitate your application to the best of our abilities.

We genuinely value your business and regret any inconvenience caused. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly.

Warm regards,
The FINCI Team

FINCI からの回答

2024年1月24日

Dear Simon,

Thank you for sharing your experience with FINCI! We are thrilled that we were able to onboard the business account so promptly. With complex business structures, onboarding can be more time-consuming in general, but we are very glad we succeeded in achieving it faster. We truly appreciate your recommendation, and we're here to continue providing quality financial services for your business.

Kind regards,
FINCI Team

FINCI からの回答

2024年1月24日

Dear Volodymyr,

We appreciate you taking the time to share your positive experience with us. It's rewarding to know that our communication and prompt issue resolution align with your business needs. Your compliments will surely brighten the day for our account managers.

Kind regards,
FINCI team

FINCI からの回答

2024年1月19日

Hi Dmitry,

We appreciate your positive feedback and are thrilled to hear about your seamless experience with FINCI's payment services. Opening your business account swiftly is a priority for us, and we're glad we could meet your expectations. Your recognition of our account representatives' efforts is truly encouraging, and we'll be sure to share your kudos with them.

Best regards,
FINCI team

FINCI からの回答

2024年1月19日

Dear Romans,

We sincerely appreciate your kind words and the trust you've placed in FINCI since 2022. Your loyalty as a business customer means a lot to us.

It's especially gratifying to know that you've chosen FINCI for the financial needs of not just one, but three of your companies.

We'll be sure to convey your positive feedback to our dedicated account managers who are always eager to assist. Your satisfaction is our priority, and we're committed to maintaining the quality of service that has earned your praise.

Thank you for your continued trust in FINCI. We look forward to serving you and your businesses for years to come.

Best regards,
FINCI team

FINCI からの回答

2024年1月16日

Dear Tom,

Your great feedback really made our day! 😊

It means a lot to us that you've had a positive experience with our services. We're all about keeping the communication channels wide open for our users' convenience, so hearing that it's working for you is a big win!

Your suggestion about using biometric authentication for transaction approvals instead of SMS is spot-on. We've got major upgrades lined up this year for our mobile app and online banking, and your idea is totally part of the plan.

Thanks you for being part of our community and for sharing your thoughts. We're thrilled to have customers like you!

Kind regards,
FINCI team

FINCI からの回答

2024年1月16日

Dear Patrizia,

Thank you for taking the time to share your concerns with us. We regret to learn about the challenges you've faced, and we appreciate the opportunity to address them. However, upon thorough investigation into your case, we find it necessary to clarify some aspects that appear to be misunderstood.

While we respect the freedom of our customers to express their experiences, it's important to note that your account closure was a result of adherence to our internal policies, aimed at ensuring the integrity of our financial services.

We value the opinions of our customers, as they motivate us to continuously improve our services. We believe in open dialogue and constructive feedback, and we remain committed to addressing any legitimate concerns.

Kind regards,
FINCI team

FINCI からの回答

2023年8月9日

Thank you for sharing your positive experience with us. We truly appreciate your kind words. We will share your compliments to our dedicated marketing team.