Really knowledgeable and helpful staff who fully understand their products and are able to advise accordingly. We mainly dealt with Julian in the Tunbridge Wells store who was very helpful in organis... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Julian was a great help. We knew we wanted a treadmill but didn't know where to start, and Julian walked us through the options and the pros and cons of each unit, while also keeping in mind our requ... もっと見る
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Chris was very friendly helpful and knowledgeable, without being pushy. We bought an air bike for our home gym and a small problem with payment (using an international card) but they sorted it... もっと見る
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We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... もっと見る
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企業情報
Fitness Superstore - Tunbridge Wells について
当該企業による記述
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
当該企業による記述
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
連絡先
30-34 Grosvenor Rd, TN1 2AP, Tunbridge Wells,, Kent, 英国
- 01892 883747
4.8
優良
187件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service from Chris who was very…
Great service from Chris who was very knowledgeable about the different types treadmills and rowing machines in store. Very happy with our purchases!
2026年8月15日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Andrew Jones,
We're delighted to hear about your positive experience and that our team member was very knowledgeable about the different types of equipment. We're so glad you're happy with your purchases!
Kind Regards
Fitness Superstore Tunbridge Wells
Jennie’s bike
We were served by Julian and were not sure what level of a static bike we required - He talked us through all options after determining our needs - He did not try to over sell a more expensive piece of equipment and we are very pleased with the bike he recommended
2026年8月6日
Fitness Superstore - Tunbridge Wells からの回答
Peter Anson,
We're so pleased to hear about your positive experience with our team member! It's wonderful that they helped you find the perfect static bike without overselling. We truly appreciate your kind words and positive feedback.
Kind Regards
Fitness Superstore Tunbridge Wells
Helpful and attentive service
Chris has been very helpful and attentive to all of our requirements. Very useful to be able to see equipment demonstrated in person.
2026年8月14日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Jon Gully,
We're so pleased to hear that our team member was very helpful and attentive to all your requirements. We appreciate you highlighting the usefulness of seeing equipment demonstrated in person.
Kind Regards
Fitness Superstore Tunbridge Wells
Very helpful
Chris was incredibly helpful throughout our purchase and went above and beyond by giving us an additional 5% discount when I noticed that the prices had dropped further on their website the following day. The refund was back in our account within just a few days. Excellent service and highly recommended!
2026年7月31日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Mark Seymour,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team provided such excellent service and that we could assist you with the price adjustment so promptly. We truly appreciate your kind words and recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Great service from Chris at the…
Great service from Chris at the Tunbridge Wells branch for my treadmill purchase. Would recommend 5 stars.
2026年8月9日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Robin MacDougall,
We're so glad to hear about your excellent experience with us and appreciate your kind words. We're happy we could help!
Kind Regards
Fitness Superstore Tunbridge Wells
Very helpful customer service adviser…
Very helpful customer service adviser Chris De Tute demonstrated and explained in detail fully, on how each exercise bike work and which was best for me, I walked away happy knowing I had bought the right bike for my needs thank you Chris, anyone thinking of purchasing a exercise bike come and visit the superstore in Tunbridge Wells they have a large selection that caters for all levels.
2026年8月9日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
TF McLean,
We're so pleased to hear about your excellent experience in our store. It's wonderful that our team member demonstrated and explained in detail how each exercise bike worked, helping you choose the right one for your needs. We appreciate your kind words and recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Muktigym and rowing machine
Julian, your sales person at Your tunbridge wells branch was very helpful in making decisions. Delivery was well communicated and happened on schedule.
2026年8月5日
Fitness Superstore - Tunbridge Wells からの回答
Nicholas Page,
We're delighted to hear that our sales person at the Tunbridge Wells branch was very helpful in assisting with your decisions. We're also pleased that the delivery communication was clear and on schedule.
Kind Regards
Fitness Superstore Tunbridge Wells
Fitness Superstore - Tunbridge Wells からの回答
Me60,
We are so happy to hear you enjoyed our service and the speed of our delivery! Thank you for your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Excellent showroom with a great range
Excellent showroom with a great range, and knowledgeable and helpful staff. Highly recommended.
2026年8月8日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Phil Corby,
We're delighted to hear you found our showroom excellent with a great range of products. We appreciate your kind words about our knowledgeable and helpful staff. Thank you for your recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Fitness Superstore - Tunbridge Wells からの回答
Philip Reid,
We're happy you received very good products and super quick delivery! We appreciate your positive feedback and are grateful for your time.
Kind Regards
Fitness Superstore Tunbridge Wells
Julian was extremely accommodating and…
Julian was extremely accommodating and helpful when showing us around the shop. Made our purchase quick and easy!
2026年8月5日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
DC,
We're delighted to hear that our team member was accommodating and helpful during your visit. It's wonderful to know that your purchase was quick and easy!
Kind Regards
Fitness Superstore Tunbridge Wells
The delivery and the product was great. The shop was awful.
The delivery and the product was great.
I am giving one star to the service I received when I went into the showroom in Tunbridge Wells to have a look at what I selected for buy on the website. The man was rude and very disinterested in me being there. He pointed out the bikes and when I asked them to talk me through them he said "well the more you spend the better they are, just sit on them and try them out". I didn't expect a huge presentation but I didn't expect some kind of sales explanation.
Wouldn't recommend going into the shops - just use the website.
2026年7月26日
Fitness Superstore - Tunbridge Wells からの回答
Hi Johnny,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with both your bike and the delivery service. However, we're sorry to learn that your experience when visiting our showroom left you feeling disappointed.
We understand that a showroom visit is an important part of the buying journey, giving customers the opportunity not only to see and try the equipment, but also to benefit from knowledgeable guidance and support.
We have reviewed your feedback internally and also appreciated the opportunity to speak with you directly to better understand your concerns. Feedback such as yours is extremely valuable, as it helps us reflect on our customer experience and identify opportunities to improve.
While we are pleased that you are happy with your bike, we regret that your impression of our showroom did not match the standards of service we strive to deliver. Thank you for bringing this matter to our attention and giving us the opportunity to review it.
We hope you continue to enjoy your bike, and should you choose to visit us again in the future, we would welcome the opportunity to demonstrate the high standards of service we aim to provide to every customer.
Kind regards,
Fitness Superstore
Visited the store to look at Treadmills
Visited the store to look at Treadmills. Julian was very helpful throughout and we purchased same day. Great service.
2026年8月1日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Shelley,
We are so pleased to hear about your positive experience with our team member. We appreciate you sharing your kind words and are delighted you found what you were looking for.
Kind Regards
Fitness Superstore Tunbridge Wells
Use the shop, not the website. Better experience
We entered the shop in tunbridge wells with a specific mission. To buy the equipment we use in the gym for the same price as a gym membership. Chris was mega helpful. Talked through our usual routine and put together a catalogue of equipment we needed. Then went through the costs and monthly payments with 0% apr and discounts to get us what we wanted. The whole shopping experience was a pleasure and can not be compared to just ordering online. Getting to touch and use the equipment before buying with advise and help from Chris. 100% deserving this 5 star review
2026年8月2日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Customer,
We're thrilled to hear about your excellent experience at our Tunbridge Wells store! We're delighted our team member was so helpful in guiding you through the equipment options and making your shopping experience a pleasure. We appreciate you highlighting the benefits of trying equipment in person.
Kind Regards
Fitness Superstore Tunbridge Wells
Another great visit …
We had Ricky looking after us on our recent visit, very helpful and friendly and was a pleasure to deal with. It’s great to be able to pop in and actually see and try products. Another fantastic experience at the Tunbridge wells shop
2026年7月26日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Mark Lindsay,
We're delighted to hear about your fantastic experience at our Tunbridge Wells store. It's wonderful that our team member was so helpful and friendly, and that you enjoyed being able to see and try products.
Kind Regards
Fitness Superstore Tunbridge Wells
Spirit XT485 Folding Treadmill
I have been looking at various treadmills for some time now. Today I finally decided which one I want and Ricky at your Tunbridge Wells branch made the whole purchasing process an absolute dream!! A great product (hopefully) together with a great price and Ricky's flawless service, what’s not to like. Cheers Ricky.
2026年7月31日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
James B,
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member made your purchasing process a dream. We appreciate your kind words and hope you enjoy your new treadmill!
Kind Regards
Fitness Superstore Tunbridge Wells
Fitness Superstore - Tunbridge Wells からの回答
James Venton,
We are so pleased to hear that you received excellent service from our team. Thank you for your positive feedback; we truly appreciate it.
Kind Regards
Fitness Superstore Tunbridge Wells
New exercise bike
Placed the order and spoke with Ricky. Always helpful and the delivery arrived quickly. Great service
2026年7月16日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
John Scott,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team was helpful and that your delivery arrived quickly. Thank you for your kind feedback!
Kind Regards
Fitness Superstore Tunbridge Wells
Comfortable Confident Customer Service
Professional customer service with genuine passion to find the right fit solution for my wife and I.Greatly appreciated and well worth the drive to experience and meet Ricky.NordicTrack delivered as planned and assembled.Many thanks to Ricky for his help.Will visit Tonbridge store again for equipment once we have moved
2026年7月17日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Graham Ryall,
We're delighted to hear about your positive experience with our team member and that they helped you find the perfect solution. It's wonderful that your delivery and assembly went as planned. We look forward to your next visit!
Kind Regards
Fitness Superstore Tunbridge Wells
Fitness Superstore - Tunbridge Wells からの回答
MAD JC,
We're so pleased to hear that you received such great service and found our team member to be very helpful. Thank you for sharing your positive experience!
Kind Regards
Fitness Superstore Tunbridge Wells
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