Really knowledgeable and helpful staff who fully understand their products and are able to advise accordingly. We mainly dealt with Julian in the Tunbridge Wells store who was very helpful in organis... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Julian was a great help. We knew we wanted a treadmill but didn't know where to start, and Julian walked us through the options and the pros and cons of each unit, while also keeping in mind our requ... もっと見る
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Chris was very friendly helpful and knowledgeable, without being pushy. We bought an air bike for our home gym and a small problem with payment (using an international card) but they sorted it... もっと見る
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We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... もっと見る
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企業情報
Fitness Superstore - Tunbridge Wells について
当該企業による記述
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
当該企業による記述
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
連絡先
30-34 Grosvenor Rd, TN1 2AP, Tunbridge Wells,, Kent, 英国
- 01892 883747
4.8
優良
189件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Chris was very helpful
Chris was very helpful: knowledgeable & professional. He even helped my husband carry the weight plates to the car. Thank you.
2026年3月6日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Samantha,
We're happy to hear that our team member was so helpful and knowledgeable! We appreciate you mentioning the assistance with carrying the items to your car. Thank you for your positive feedback.
Kind Regards
Fitness Superstore Trustpilot Team
Fitness Superstore - Tunbridge Wells からの回答
Dear Steve Peters,
We're happy to hear that you had a great experience with our helpful staff. We appreciate your positive feedback and your time.
Kind Regards
Fitness Superstore Trustpilot Team
excellent service
fantastic communication prior to delivery, helpful & efficient team that put everything together!
2026年3月1日
Fitness Superstore - Tunbridge Wells からの回答
Dear James,
We're happy to hear that our team's communication and efficiency made your delivery experience so positive. Thank you for your fantastic feedback; we appreciate it!
Kind Regards
Fitness Superstore Trustpilot Team
Julian
Julian, the store manager was very helpful. He emailed us with all the information we needed to make the best choice.
2026年3月10日
Fitness Superstore - Tunbridge Wells からの回答
Dear Robert Young,
We're happy to hear that the information provided was helpful in making the best choice. We appreciate you taking the time to leave us this positive feedback!
Kind Regards
Fitness Superstore Trustpilot Team
Ricky's knowledge
Ricky's knowledge of the replacement piece of kit we were after was very detailed and useful. He was clear and descriptive on the phone before we went down to the FSS in Tunbridge Wells, and immediately followed up with details by email. At the store he was very helpful and friendly.
2026年3月10日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Rob,
We're happy to hear that the information provided about the replacement part was useful. We appreciate your positive feedback regarding the clear communication and friendly assistance you received both on the phone and in store. Thank you!
Kind Regards
Fitness Superstore Trustpilot Team
Great service and knowledge
I really only came as I passed it while working in Tunbridge Wells to compare prices on a bar and dumbbell set I’d seen in Argos. Richard and Chris were extremely helpful with advice about a much better set which I could use to get me started on my journey to start toning up, and add to in the future as I progress. They were both very pleasant, engaging, knowledgeable and encouraging. I ordered a great set at very reasonable money and I will definitely be back, top boys!
2026年3月5日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Dave B,
We're happy to hear that you found our staff helpful when comparing options. We appreciate your positive feedback regarding their knowledge and encouragement. We're glad you found a suitable set and look forward to your return as you progress!
Kind Regards
Fitness Superstore Trustpilot Team
Julian at the Tunbridge wells store…
Julian at the Tunbridge wells store made me feel welcome and is very knowledgeable on his products. There's no rush, no pressure, just great advice and service. Superb 👍
2026年2月28日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Mike Bradford,
We're happy to hear that you felt welcome and valued the advice you received at our Tunbridge Wells store. We appreciate your positive feedback regarding the service you received.
Kind Regards
Fitness Superstore Trustpilot Team
We bought two bundles of gym equipment…
We bought two bundles of gym equipment for our on-site gym as a company. Many thanks to Julian for helping us select them. We received some excellent recommendations and will be back to organise our other gyms.
2026年3月2日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Lesia,
We're happy to hear that you found the equipment bundles suitable for your company gym. We appreciate your positive feedback and are glad our recommendations were helpful. We look forward to assisting you with your other gyms.
Kind Regards
Fitness Superstore Trustpilot Team
Very quick service
Very quick service. Helped quikly. Checked who the things were for and gave good suggestions wuth that information. Ricky was very helpful
2026年2月14日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Ben Scanlan,
We're happy to hear that you received quick and helpful service! We appreciate your feedback regarding the suggestions you received, and we're glad that they were beneficial to you.
Kind Regards
Fitness Superstore Trustpilot Team
Chris de Tute made our experience…
Chris de Tute made our experience seamless.. nothing was too much to ask, answered our questions and guided our experience tailored to us , will be visiting again soon.
2026年2月26日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Tutu Palmer,
We're happy to hear that the experience was seamless and tailored to your needs. It's great to know that all questions were answered and that you felt guided throughout. We appreciate your feedback and look forward to your next visit!
Kind Regards
Fitness Superstore Trustpilot Team
Great knowledge
Spoke to and dealt with Chris in the Tunbridge Wells store. I went in looking for a comparison between budget, mid-range and top-end running machines. Chris knew the answer to every question I had and was more than happy to walk me through the differences and let me properly test each machine.
There was no pressure at all — just really helpful, knowledgeable advice. I’m really happy with my purchase and wouldn’t hesitate to come back to Chris when I’m ready to buy my next piece of fitness equipment.
Highly recommended.
2026年2月19日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Mr Ben Siggins,
We're happy to hear that you had such a positive experience at our Tunbridge Wells store. We appreciate your kind words regarding the assistance you received. It's great to know that you found the advice helpful and informative, and we thank you for the recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
We bought a treadmill
We bought a treadmill from fitness superstore in Tunbridge Wells. Julian, Chris and the team were very helpful in their knowledge of equipment that they sell. And the prices are really good! I will definitely be purchasing more equipment from this store in the future.
2026年2月15日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
James Walker,
We're happy to hear that you found our team helpful and knowledgeable! We appreciate your positive feedback regarding our pricing and look forward to assisting you with future equipment purchases. Thanks for sharing your experience!
Kind Regards
Fitness Superstore Tunbridge Wells
Experienced and friendly staff
Very friendly staff, really useful to be able to go instore and sample the different machines. Thank you Chris for your expertise in explaining the various functions of the different equipment and models.
2026年2月19日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Sally,
We're happy to hear that you found our staff friendly and the in-store sampling useful! We appreciate your positive feedback regarding the expertise provided. Thank you for sharing your experience.
Kind Regards
Fitness Superstore Tunbridge Wells
Ricky was fantastic very knowledgeable…
Ricky was fantastic very knowledgeable and helpful a excellent experiance in choosing our cross trainer.
2026年2月22日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Maria,
We're happy to hear that you had such a positive experience! It's great to know that our team member's knowledge and assistance were so helpful in choosing your cross trainer.
Kind Regards
Fitness Superstore Tunbridge Wells
Excellent store - service impeccable!
Visited Fitness Superstore in Tunbridge Wells for the first time to make enquiries about a treadmill. What an amazing store with a wide variety of equipment. We met the store manager Ricky who showed us various models and explained in detail the differences in size, model and functionality. He was very knowledgeable and what we loved was that there was no pressure. Definitely worth visiting!
2026年2月21日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
We're happy to hear that you enjoyed your visit to our Tunbridge Wells store. It's great to know that you found the equipment selection amazing and the information provided helpful. We appreciate your positive feedback regarding the no-pressure environment. Thank you!
Kind Regards
Fitness Superstore Tunbridge Wells
Honest and Competent Advice .
Honest, knowledgable advice given sincerely. I was very confident in knowing I had made the correct choice of kit after the options were clearly explained to me.
2026年2月21日
自発的なレビュー
Chris at the store assisted me in a…
Chris at the store assisted me in a Kettlebell order. With so many options out there, it’s great to get some insight from a real person! Also great to be able to go into a store and test things before you buy.
2026年2月20日
自発的なレビュー
Fitness Superstore - Poor sales communications
Fitness Superstore Order 12118844 – Tunbridge Wells
I visited the Tunbridge Wells store to buy a beginner treadmill for my 14-year-old daughter. The store was quiet and I was the only customer present, with two members of staff available, so I expected the sales process to be careful and accurate. Although my original budget was around £600, I decided to purchase the Volta model for £899 based on the advice given.
Unfortunately, several issues after purchase left me disappointed.
1. Discount discrepancy
I was told there would be a 10 percent discount, but when the invoice was produced only 5 percent had been applied.
2. Missing item from invoice
I clearly confirmed that I wanted a treadmill mat and paid the total shown on the card machine. I also asked for a paper invoice at the time, which was declined with the assurance it would be emailed. When the invoice arrived, the mat was not included. After I called, the only suggestion was to postpone delivery, which I declined because we needed the machine urgently. This should have been checked properly before payment was taken.
3. Misleading assembly advice
I specifically asked about installation but was told the treadmill could be assembled in around 30 minutes. In reality, the unit weighs about 150kg and required more than an hour with a handyman. The setup was far more complex than described.
Delivery timing and logistics communication were fine. However, given that I was the only customer in the store and there were two staff members assisting, these avoidable errors were particularly disappointing, which is why I am leaving a one-star review.
2026年2月16日
自発的なレビュー
Fitness Superstore - Tunbridge Wells からの回答
Dear Ash
Thank you for taking the time to leave us a review. We are genuinely sorry to hear that your experience did not meet expectations. We have attempted to contact you by phone to discuss your concerns and work towards a resolution, but unfortunately have been unable to reach you.
You highlighted three key areas, and we would like to address each one clearly below:
1. Discount Offered
During our conversation, there may have been some misunderstanding around the 10% discount. Our promotional offers do change regularly, and when we checked the system before placing your order, the unit was already discounted.
I apologised at the time and offered an additional 5% discount, which was applied to your purchase.
2. Receipt & Floor Mat
You requested a printed receipt; we offered to email it instead, and you agreed. This was sent promptly after you left the showroom.
We acknowledge that we made an error by not adding the floor protection mat to your order, which meant you were not charged for it. You contacted us the following day after 16:00, at which point your delivery had already been dispatched.
We apologised immediately and offered to send a mat to you free of charge as a gesture of goodwill, but this was declined as you explained the treadmill would be too heavy to move once delivered.
We also suggested delaying the delivery to allow the mat to arrive beforehand, but this option was also declined.
3. Assembly and Weight of the Treadmill
During your visit, we always try to explain packaging, assembly steps, and provide guidance. The Volta treadmill typically takes around 30 minutes to assemble.
We also offered our installation service, which you declined, mentioning that your handyman would be assembling the unit.
Regarding the weight, your review stated the unit weighs about 150kg. For clarity:
Boxed weight: 103kg
Assembled weight: 90kg
We appreciate that even at 90kg, it can still feel heavy.
We would really like to put this right
We value your feedback and would very much like the opportunity to discuss your concerns directly and work towards a suitable resolution.
Please feel free to get in touch with us at your convenience — we are here to help.
Kind Regards Tunbridge Wells Store Fitness Superstore
Julian and other staff members in the…
Julian and other staff members in the shop at Tunbridge Wells knew their products. Julian was very helpful and very informative. Smooth purchase and delivery. I’m hoping the product performance will be just as good!
2026年2月17日
Fitness Superstore - Tunbridge Wells からの回答
Dear Mundin,
We're happy to hear that the team member was so helpful and informative! We're glad you enjoyed your purchase and delivery experience. We appreciate your positive feedback and hope you love the product!
Kind Regards
Fitness Superstore Trustpilot Team
Great Experience all round
Great Experience all round. Julian walked me through a range of options and spent time with me on two separate visits. He really wanted me to understand the differences in equipment so I could make an informed decision, and I never felt rushed.
2026年2月2日
自発的なレビュー
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