I should have checked the reviews. Initially seemed so helpful on helping me to replace a broken part I was struggling to find an equivalent for. Responded quickly on WhatsApp and recommended a part.... ãã£ãšèŠã
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Ordered replacement flush valve. It arrived in a couple of days and seems to be ok but I should have checked other suppliers as it was available significantly cheaper on other websites (on Amazon it w... ãã£ãšèŠã
Terrible customer service.Anytime you ring the number even in peak times there's an answerphone message advising that the lines are closed.I've been trying to obtain a refund for a while now and sent... ãã£ãšèŠã
I recently contacted Fixthe bog as I was having difficulty in amending the flow size of a replacement dual flush valve. The customer service I received from Olivia was outstanding. She replied th... ãã£ãšèŠã
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Stay clear
Like many other people here, these guys still have my money a month after sending the wrong part. Absolute sham of a company.
Stay away from this trader
Stay away from this trader. Terrible customer service, no after sales, zero ability of issue resolution. They still have my money and no response from calls or emails - itâs a sham. Traders like this have no values
rubbish service took my money and noâŠ
rubbish service took my money and no goods.
no answer to calls or emails beware dont buy from them
Appalling Customer Care
Prompt delivery of faulty Hozelock Sprayers. Appalling Customer care. I ordered 3 Hozelock Sprayers, 1 was missing a part the other 2 were faulty. My first enquiry was acknowledged but they did not follow up on their promise to send the missing part or investigate the reason behind the 2 faulty sprayers. All my e mails requesting action have been ignored.
Absolute joke this company
Absolute joke this company. order lost or damaged somewhere in the royal mail system and they won't chase up or track it down. Now opened PayPal dispute to claw my money back. Rubbish customer service. First and last time with the company and won't be recommending to anyone.
They have everything
Appear to have everything you might need to fix toilets. I bought a couple of parts for Ideal Standard toilet to fix the tank to the loo and arrives within 48 hours. Decent price as well
Don't buy - their website info is wrong and you don't get a full refund.
Same as the previous person.
The Website said explicitly that the bottom entry value was for an Armitage Shanks Tiffany 1775.
It was not. The feed pipe was 4mm too short and the silencer was on the wrong side and fouled with the tank walls.
I checked the dimensions on both my Tiffany toilets (the valves were supplied by Armitage Shanks). They both have 1/2" by 2" feed pipes.
They promised a "full refund" but I never got a full refund - I was out of pocket by £5.50 for their mistake. All I wanted was a retrofit item.
Ideal Standard confirmed that the Shank on a Tiffany 1775 should be 2" and NOT 1 7/8".
If they tell you something will fit, do not trust them, and, if it does not - you will not get a full refund.
deceptive advertising and scam
deceptive advertising and scam. The images and product offered is not that they have sent. I'had to pay the postage to return the wrong product and they dont refund me the money. Its the worst online transaction that I've ever had in 10 years. I advise to you don't buy anything with them
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