Amy Burns has been the essence of professionalism and perfection regarding my challenging circumstances and I cannot praise her more highly . She is truthfully the best Travel Consultant I have ever e... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Amy Burns has been the essence of professionalism and perfection regarding my challenging circumstances and I cannot praise her more highly . She is truthfully the best Travel Consultant I have ever e... もっと見る
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We took a complicated request into the Flight Centre and were really impressed with the help we received. Melanie was helpful and knowledgeable and put together a great travel itinerary for us.
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Excellent service as usual. All staff helpful. Mel covered all requests and was full of knowledge with airlines and routes etc. She was efficient and friendly as always.
企業が回答しました
I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter). The whole process has gone smoothly and when I have had to make certain adjustments th... もっと見る
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当該企業による記述

Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mel always makes everything better. I ask for something and she organises it for me. I'm so pleased to have her and this company as my travel companion.

Flight Centre UK - Flight Centre Romford からの回答
Amy did a great job getting me a good price and making sure I had nothing to worry about. Follow up service was excellent

Flight Centre UK - Flight Centre Romford からの回答
Agent was very quick with replies and enquiries . Thank you Hannah

Flight Centre UK - Flight Centre Romford からの回答
Sophie Curtis is so efficient, got back to me straight away giving me a couple of options to choose from. Good service as expected.

Flight Centre UK - Flight Centre Romford からの回答
Sophie was a great help in booking our holiday

Flight Centre UK - Flight Centre Romford からの回答
We booked flights to NZ with a stop over in KL through Sophie Curtis at Flight centre. She was absolutely excellent giving us a whole range of options for flights, made recommendations for places to stay and activities to do in KL and organised transfers etc. She made everything very easy and straightforward. Sophie has also looked into another holiday for us and was very good at finding wheelchair accessible hotels for me which can often be quite challenging. Definitely recommend :-)

Flight Centre UK - Flight Centre Romford からの回答
Melanie has been organising flights to Australia for me for a few years now. Her experience, knowledge, communication, professionalism, kindness, understanding and support has always been absolutely outstanding. I have been so very grateful these last few weeks during these very challenging times of flight cancellations and travel disruptions. She has been with us and supporting us each step of the way. Thank you so much, it has been so very much apppreciated.

Flight Centre UK - Flight Centre Romford からの回答
Hannah was very helpful and provided me with various flight options. I received all the information via email following the call and the whole experience was very good.

Flight Centre UK - Flight Centre Romford からの回答
Matthew Johnstone was the person who was helping me. Throughout the process of telling me my flight had been cancelled to securing me a new flight he was patient, attentive, calm and diligent. He was always ready to talk on the phone and gave me confidence that a new flight at the right price would be found. I would thoroughly recommend Flight Centre particularly in these uncertain times and thank you Matthew

Flight Centre UK - Flight Centre Romford からの回答
Thanks to Hannah Thorogood for organising flights for us to Sydney. She has been very thorough, attentive & responsive throughout.
I cannot praise her service enough. It is the second time she has seamlessly arranged multi-city flights for us in recent times.
Hope to continue doing so!

Flight Centre UK - Flight Centre Romford からの回答
I have used Melanie for a number of trips now from family holidays to work trips to the States and beyond. I have always received a 1st class service from Melanie and always makes great suggestions plus the "have you thought about" too. If you are looking for someone who goes out of their way to help......Melanie is your person.

Flight Centre UK - Flight Centre Romford からの回答
I'm 64 and been travelling long haul to New Zealand ✈️ and Australia all my life so have had dealings with many different travel agents!
I can honestly say Melanie and her team are fantastic at their work 👏 above and beyond I would call it at keeping me the customer informed and up to date with all aspects of my booking and any changes! I have NEVER experienced this level of service before and will be using Melanie & her branch from now on for all my travel plans!

Flight Centre UK - Flight Centre Romford からの回答
Excellent experience. Lovely telephone voice and very helpful. Thanks for all your advice
Andy Allen

Flight Centre UK - Flight Centre Romford からの回答
Sophie, was very helpful and made dinging flights to Australia very easy.
Thanks.
Tom & Jane

Flight Centre UK - Flight Centre Romford からの回答

Flight Centre UK - Flight Centre Romford からの回答
Very helpful and good service. Would recommend to other people.
If I could give more stars, I would! I am a little cautious in giving a great review, as I don't want head office to steal her away! Melanie is just who you need when planning any kind of trip. Helpful, friendly, professional, and takes into consideration all your needs, whilst trying to make it as economical as possible. It feels like you are dealing with a friend when planning your next travel adventure. Highly recommend (but don't steal her away!).😊

Flight Centre UK - Flight Centre Romford からの回答
Hannah was helpful and patient despite the difficulties caused by cancelled flights through the Middle East. She obtained the promise of a refund for me and then set about booking a later trip which seems to have worked out well. She was quick and responsive.

Flight Centre UK - Flight Centre Romford からの回答
Mel in Romford office has gone above and beyond in helping us when war broke out in the Middle East. She managed to obtain a full refund for our planned Dubai/Maldives trip and spent some considerable time looking for alternatives for us. Thanks so much.

Flight Centre UK - Flight Centre Romford からの回答
International travel can sometimes be a logistical nightmare and having some one to help you with the arrangements getting there and back makes the whole adventure much easier. I have always used Flight Centre and have nothing but good things to say about their service. Over the past 10 years or so i have had the pleasure of dealing with Melanie Hill at the Romford branch and i cannot praise her kindness and help enough. The world needs more Melanie Hills.

Flight Centre UK - Flight Centre Romford からの回答
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