After an issue with payment over the website, Chris called me and we had a really good chat where he took time to find out exactly what I needed for my floor. His experience, knowledge and patience he... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered the wrong underlay for the type of flooring chosen - Danielle from their support team helpfully phoned to explain why it wasn't suitable. This was not upselling, I was advised to select a... もっと見る
企業が回答しました
Customer service has been great. Starting off with a chat with Chris H who was so very helpful and knowledgeable. Danielle called to arrange delivery and was also very helpful and explained everythin... もっと見る
企業が回答しました
When I had an issue with payment on the website I gave up. Then I got a phone call from Russell in sales and he gave great product advice as I had not allowed enough underlay or glue and sent me a pr... もっと見る
企業が回答しました
企業情報
Flooring365 について
当該企業による記述
Flooring 365 - Your Flooring Solution, 365 Days a Year
Welcome to Flooring 365, your premier destination for high-quality flooring solutions across the UK. We specialise in a comprehensive range of flooring options, including luxury vinyl tile (LVT), laminate, wood, sourced directly from leading manufacturers.
Our commitment is to provide an exceptional customer experience from start to finish. We offer:
- Extensive Product Range: Find the perfect style and grade for your home or commercial project.
- Competitive Trade & Retail Pricing: Exceptional value without compromising on quality.
- Expert Advice: Our knowledgeable team is here to guide you to the best choice for your needs and budget.
- Nationwide Delivery: Reliable and fast delivery service to your doorstep or site.
At Flooring 365, we believe in quality, service, and trust. We are dedicated to ensuring your complete satisfaction, making us the reliable partner you can count on every day of the year.
Choose with confidence. Choose Flooring 365.
連絡先
Unit 4 Crosland Moor Garage, Blackmoorfoot Road, HD4 5AQ, HUDDERSFIELD, 英国
- 03330020175
- sales@flooring365.co.uk
- www.flooring365.co.uk
4.6
優良
1295件のレビュー
ネガティブなレビューの 86％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Flooring365 からの回答
Thanks for your review, we really appreciate it.
The Flooring365 Team
Excellent customer service
Really great experience of calling and speaking to Flooring365 agents especially helping me resolve a problem with my online order initially. Really happy with the customer service provided over the phone and they couldn’t have been more helpful in sorting delivery to suit my availability.
2026年3月31日
Flooring365 からの回答
Thanks for your review, we really appreciate you taking the time to share it. It’s good to know the team were able to step in, get things sorted and make the whole process easier around your availability.
The Flooring365 Team
Danielle was very helpful in sorting…
Danielle was very helpful in sorting out mg delivery day.
2026年4月16日
自発的なレビュー
Flooring365 からの回答
Thanks for your review, we really appreciate it. Getting delivery arranged to suit you is an important part of the process.
The Flooring365 Team
Easy to use website
Easy to use website, free samples is a great touch as its not always easy choosing from pictures online.
2026年4月21日
自発的なレビュー
Flooring365 からの回答
Thanks for your review, we really appreciate it. Choosing flooring online isn’t always easy, so having samples to compare at home makes a big difference.
The Flooring365 Team
Honest advice received
I ordered the wrong underlay for the type of flooring chosen - Danielle from their support team helpfully phoned to explain why it wasn't suitable. This was not upselling, I was advised to select a *cheaper* underlay than the one originally selected. I don't believe many other retailers would have made that effort.
They also suggested different pipe rings than those I had chosen would match the flooring colour more closely (same price, so again no upsell incentive). They seem to know their stock and want their customers to be satisfied.
2026年4月14日
自発的なレビュー
Flooring365 からの回答
Thanks for your review, we really appreciate it! Making sure customers have the right products for the job is what matters most, even if that means recommending a cheaper option. It’s good to know that came across and helped you feel confident in your choices.
The Flooring365 Team
Fantastic customer service
After an issue with payment over the website, Chris called me and we had a really good chat where he took time to find out exactly what I needed for my floor. His experience, knowledge and patience helped a lot because this is my first time to lay engineered oak, and he was able to advise whether I had all of the things that I need to suceed with this DIY project. Danielle was also brilliant with ensuring the delivery went smoothly. I haven't started laying the floor yet, but the planks look lovely and I am excited about how beautiful my room will look when they are installed.
2026年4月14日
自発的なレビュー
Flooring365 からの回答
Thanks for your review, we really appreciate you taking the time to share it. It sounds like you’ve had the right support to get started, especially for a first project like this, which can make all the difference. We hope the installation goes smoothly and that you love the finished result.
The Flooring365 Team
Amazing experience
Amazing experience from start to finish. Friendly, professional and knowledgeable service from Danielle to arrange the delivery. Everything arrived first thing on the arranged day, very well packaged. Would recommend to anyone for their flooring needs, an excellent business.
2026年4月16日
自発的なレビュー
Flooring365 からの回答
Thanks for your review, we really appreciate you taking the time to share it. It’s great to know everything came together smoothly and that you felt well looked after throughout.
The Flooring365 Team
Flooring365 からの回答
Thanks for your review, we really appreciate it. It means a lot to know the team came across as polite and helpful throughout.
The Flooring365 Team
Great help from Chris and Danielle.
Great help from Chris and Danielle.
Quick - responsive made it very easy to deal with this company!
2026年4月14日
自発的なレビュー
Flooring365 からの回答
Thanks for your review, we really appreciate it. It’s good to know the team made things easy to deal with, that’s exactly what we aim for.
The Flooring365 Team
Flooring365 からの回答
Thanks for your review, we really appreciate you taking the time to share it. Glad everything got off to a good start with us.
The Flooring365 Team
Easy to use
We ordered online and Danielle did a great job at booking in the delivery
2026年4月13日
自発的なレビュー
Flooring365 からの回答
Thanks for your review. Nice and straightforward is exactly what you want when ordering online, and it sounds like Danielle got everything booked in without any fuss.
The Flooring365 Team
Very organised and explained everything…
Very organised and explained everything in detail in a friendly Yorkshire accent. Mint!
2026年4月13日
自発的なレビュー
Flooring365 からの回答
Thanks for your review. We’ll take that - organised, thorough and with a proper Yorkshire touch! Glad everything was clear and easy to follow.
The Flooring365 Team
Very helpful pre-delivery phone call…
Very helpful pre-delivery phone call from Danielle to explain delivery and to book a slot, thank you!
2026年4月13日
自発的なレビュー
Flooring365 からの回答
Thanks for your review. Taking the time to explain delivery and get everything booked in properly is an important part of the process.
The Flooring365 Team
Flooring365 からの回答
Thanks for your review. Clear and straightforward communication is exactly what we aim for, so it’s good to see that reflected in your experience.
The Flooring365 Team
Chris & Danielle were extremely helpful…
Chris & Danielle were extremely helpful and contacted me immediately to make sure all the info was correct and booked delivery asap. Great service would highly recommend
2026年4月10日
自発的なレビュー
Flooring365 からの回答
Thanks for your review. It’s good to know everything was picked up and organised quickly — that’s how we like to keep things. We really appreciate the recommendation.
The Flooring365 Team
Great price for the flooring
Great price for the flooring. Great follow up customer service by Richard. Thank you.
2026年4月7日
自発的なレビュー
Flooring365 からの回答
Thanks for your review. It’s good to know you found great value and that everything was handled smoothly. We appreciate you taking the time to share your experience.
The Flooring365 Team
If you are a pack short and need to buy extra then this isn’t the company for you
The flooring delivered was great but we were a pack short. Not everyone wants to pay for excess flooring when flooring is so expensive.
Flooring 365 doesn’t not have a system in place where if you need to buy one extra pack you have to pay £99 for delivery as they will only use a pallet company.
If they could use Evri or DHL which would be around £30 we’d be happy to pay (I’d be happy to take responsibility for any damage that happened during transit) that but when you have to pay more than what the actual pack of flooring is then this isn’t a great solution.
My advice is that if you buy from Flooring 365 make sure you over order or buy local as it will end up costing you more than it’s worth.
2026年3月7日
Flooring365 からの回答
Thanks for your review. Ordering additional flooring in small quantities can be frustrating when it comes to delivery costs, which is why we always recommend allowing for 10–15% extra to cover cuts and wastage, as outlined across our website.
Delivery is handled via pallet networks to ensure the flooring arrives safely and without damage. We explored options to help reduce the cost and also offered the option for you to arrange your own delivery, but this wasn’t something you wished to proceed with. As a result, there wasn’t anything further we were able to offer.
The Flooring365 Team
Very helpful staff , great to deal with
I ordered samples of walnut flooring which arrived very quickly and Chris was very helpful throughout and giving me a good discount on final order , also to mention Richard who was very professional and explained everything regarding delivery and what I needed to do.
Overall very happy
2026年4月7日
自発的なレビュー
Flooring365 からの回答
Thanks for your review. It’s good to know everything from samples through to ordering and delivery was handled clearly and professionally. We’re pleased you’re happy with how it all came together.
The Flooring365 Team
Hi,A Very Good Customer talk with Danielle
Hi,A Very Good Customer talk with Danielle
About the Order I have placed with.
Also Danielle explained about the Delivery,
And what to check for when delivered.
Danielle also arranged when the delivery would be.Very Good servie from Danielle.
2026年3月30日
自発的なレビュー
Flooring365 からの回答
Thanks for your review. Clear communication around orders and delivery is an important part of what we do, so it’s good to see everything was explained properly and arranged to suit you.
The Flooring365 Team
Danielle was really helpful when…
Danielle was really helpful when arranging the delivery date
2026年4月1日
自発的なレビュー
Flooring365 からの回答
Thanks for your review. Keeping delivery arrangements simple and clear is a key part of the process, so it’s good to see everything was handled smoothly.
The Flooring365 Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。