First National Bank South Africa レビュー 366

What a terrible experience with crystal the lady who welcomes people to the bank. Please send her for training she is rude and arrogant and not willing to help. She thinks she knows it all pathetic really. Please do something about her.

If you value your time and honesty in banking, do not open an FNB Business account. My experience has been defined by two things: dishonest sales tactics and an utter lack of functional support.

I was specifically promised SLOW Lounge access by an agent, only to be charged for it later. When I tried to hold them to their word, I hit a brick wall. FNB refuses to produce the call recordings and their staff continuously "drop" calls when asked for an escalation.

As a Discovery Bank client for my personal portfolio, the move to FNB felt like stepping 20 years back in time. Their systems are archaic and their "service" is a black hole of wasted hours. I’ve spent two hours on the phone getting nowhere.

Save yourself the pain and the hidden costs. FNB Business is not designed for the modern entrepreneur. I’m moving my business elsewhere.

I have been trying to verify my new credit card which took around 2 hrs due the fact that it cannot be activated via the app, due to being put through to the wrong person and due to long waiting times on the phone because of insufficent staffing.
I have a second credit card with Investec and it is a consumer- friendly, easy and efficient procedure with them.
FNB never fails to disappoint !! I dread phoning them as nothing ever goes smoothly. My advice - try a different bank !

I have been trying to get a loan against a house i own .... I have gone to 2 banks no one can assist , they dont listen to what I have to say and then make assumptions, I am then told to take a specific route once I take that route , its a dead end , no help for 10 years I have been A customer I am now fed up and I will be closing my account tomorrow . Dont join them , they are 0 help , customer service means nothing to them .

Trying to ewallet your last R50 to yourself for food? Don't because they won't send you a OTP.

This means that you will have to reverse the ewallet transaction, guess what, R20 fee for their own system not working?

FNB, you have caused me to go hungry because you are fraud.

I will spread my story, that FNB takes poor peoples last money and not giving them correct service.

Useless, tried to make an overseas payment, i sent the additional documents they requested. Because they didnt do their job, the transaction cancelled, and i got charged. I emailed them the documents and they yert to send a respond that the received it. This bank is a joke.

The lack of communication and customer support.
I feel they are quite arrogant in the way they manage (or not as the case may be) client accounts.
Under no circumstances would I suggest anyone uses FNB.

My cost of banking has suddenly doubled. The monthly charge increased as usual, but suddenly I'm charged on transaction level as well. FNB has so much money, they sponsor events left right and center, good grief, they even sponsor the xray trays at the airports! Why does the consumer have to cough up more than CPI?

They failed me while I need them, someone scammed me on the app but they couldn’t track the guy.

Months of Delays & No Response - Extremely Poor Service
We’ve been trying to update the signatory on our business account for MONTHS. Despite repeated follow-ups, nothing has been resolved.

The lack of communication, ownership, and urgency from FNB’s team is extremely disappointing. This matter is not complex, yet it has dragged on unnecessarily for months.

Absolutely up to shit service. Pay for private client experience and have had more issues than a damn savings account!!! Private banker is MIA and necer reachable. Cannot report fraud on the app need to call fraud number, fraud number doesn't connect so therefore no assistance. What a joke.

Terrible terrible terrible! They have blocked my card and I can't seem to get hold of anyone to help! Unacceptable

What isn’t wrong with this bank?

My issues began in April 2025 when I opened an account and never received a physical bank card — despite making multiple requests.

The most concerning incident involved a six-figure transfer between my own accounts at the same bank. The funds were deducted from the first account and the transaction appeared there, yet nothing was credited to the receiving account. It wasn’t pending, there was no notification, and no explanation — the money had simply disappeared.

After four days, I contacted the bank and was told by the fraud department that the transfer had been held for investigation due to the large amount. My question was simple: How can a transfer between my own accounts be considered fraud? I also asked who was earning interest on those funds while they were being “investigated.” Neither question was answered satisfactorily.

On January 22, 2026, I went into a branch to close my account after transferring all my funds to another bank. It is now February 20, and the account is still not closed. Each time I follow up, I’m told “24 hours,” then “48 hours,” then “try again next week.” Meanwhile, account fees continue to be charged, and I have to repeatedly request reversals.

I have visited the branch in person and explained the situation, yet no one seems concerned about the delays or the ongoing charges. The lack of urgency, transparency, and accountability is extremely disappointing.

I cannot recommend this bank based on my experience.

I had car insurance policy with fnb, when I called them after 2 & half years later for policy review they couldn't find my policy and told me that they will contact me after their technician restart their system which they didn't call back. I called again after a month and still it was the same story(no policy on the system), also for the third month. I emailed them my details for them to cancel and it took them 2 weeks to cancel. I requested the money they took from the time they couldn't find my policy which they said I should call disputing department and disputing department refused as the policy is from FNB they are not allowed to refund customers even if insurance department say they can dispute the money...So FNB users its a double risk for having car insurance from your bank be AWARE!

Try to get funds release in my account. They don't answer emails. No phone answers when transferred. Always high volume of calls. No more client service. Complaints contacts send only reference number and that is last you hear from them.
What a pathetic service

It took Fnb 11 years to contact me for non payment on my homeloan after I payed up my homeloan in 2011 and closed all my accounts two months later they started deducting insurance for 11 years with out stopping the account or insurance for non payment it accumulated to R80000 I will not recommend Fnb to any body in south Africa worst bank ever

Would like to rate FNB new application credit card division a zero
Extremely poor service all round. The journey with the application was a tale of back n forths, unclear voice prompts, pauses when they answer and respond, no customer eticet in resolving or understanding a query
Probably spoke to 9 different consultants over a 2 day period and the final blow was a decline based on affordability that bears no merit At that point I was no longer interested and requested a cancellation but instead was declined.
First application ever with this bank, was approved by 3 others instead.
Had I known I would have disregarded and avoided them completely for all the above factors.

Very poor service.

We are policy holders for household insurance. I logged a geyser replacement after this burst. What followed has been one of the most negligent and frustrating experiences we have ever had with an insurer.
FNB expressly instructed us not to appoint our own plumber and to use their approved contractor. We complied in good faith. The result was a dangerously installed geyser positioned loosely on uneven bricks, unsecured and able to shift with minimal force. Copper piping is exposed and presents a burn risk.
We have 2 year 8 month old twins who play in the garden daily. The installation poses a real and immediate safety risk.
For weeks we have requested clarity and corrective action. We received no written updates, no plan of action and no meaningful communication. A commitment was made to revert with a resolution. That commitment was not honoured. There has been silence since.
We relied on FNB’s instruction to use their appointed contractor. The defective and hazardous installation sits squarely with them.
We are now forced to escalate this matter formally and legally. If injury or property damage occurs as a result of this negligence, FNB will be held fully liable.
This experience shows a complete lack of accountability and care. We expected far better from a large financial institution entrusted with protecting families and their homes.

I've been with FNB for almost 7years i had a partnership deal that was supposed to pay me back after every five to six months for my funeral policy if I kept my monthly payment up to date they never paid me a penny, I qualified for e bucks for up to R500 I'm not able to use that i don't know why....I just fall behind with my policy for two months they close the policy with immediate effect i lost all that money just like that