Forever 21 レビュー 1,377

My order never went through on final sale. It took three customer supports to tell me that after two weeks of waiting.

Hat 2 Wochen gedauert, aber heute wurde meine Bestellung endlich geliefert :)
Mit der Qualität bin ich auch zufrieden.
Ich freue mich schon darauf, wieder bei Forever 21 zu bestellen.

Bought two dresses, returned them both. They however did not inform Klarna and now I had to pay 63 even though I had no products to show for it.

Chatting is impossible, no email, so you have to call internationally.

CS staff is rude or hangs up on you and the issue is not solved. Numerous escalations through social media are not responded to. If you are an international customer I would urge you to buy anywhere else.

Cassier stole today money from customer. Check all camera rond 17:30

I was sent dirty shoes and went through customer service to try to get a refund only to get closed out by the customer service agent. Shoes were also super low quality.
Would give zero stars if I could.

I tried to place an order online. I wanted to use Klarna as my payment method. Twice I tried to get the order to go through. A hold was placed on my bank account and Klarna has a pending order but Forever 21 can find no record. They will not communicate with each other and just keep sending me auto responses while my fund remain on hold. I keep being told to just wait. NO help. Very poor business practices on both ends. They are frauds and thieves. Customer services is worthless.

you can't make orders from Belgium. Their chat "expert" support doesn't have a clue what's going on. It has just been an awful experience overall.

Ich habe vor Wochen Kleidung bestellt, allerdings das Paket nie erhalten. Der Kundenservice (per Chat) ist unfassbar schlecht. Mitten in der Konversation wird man zu einem anderen Servicemitarbeiter verbunden, der dieselben Fragen noch einmal stellt, welche das Anliegen betreffen. Man kommt zu keinem Ergebnis und schreibt wie gegen eine Wand bzw beginnt immer wieder von vorne. Kommt man zufällig zu einem Servicemitarbeiter, den man schon mal im Chat hatte, wird seitens des Mitarbeiters der Chat beendet. Alles unglaublich eigentlich!

Waardeloos bedrijf, ziet er uit alsof ze in Europa zitten met hun gratis verzenden boven de 100 euro. Maar als je iets gaat retourneren dan betaal je 25 euro retourkosten. Dus voor meer dan 100 euro besteld en dan weet je, niet alles zit goed, dus 25 euro poef weg.

Commande passée il y a 2 mois, jamais reçu.
Pas de numéro de service clients français donc impossible à contacter. À fuir !

Disappointed with Forever 21's Shirts and Exchange Policy

Review: I recently purchased a few shirts from Forever 21, and unfortunately, my experience has been quite disappointing. After the first wash, the shirts shrunk significantly, rendering them unwearable. When I approached the store to exchange them, I was met with a frustrating response.

Despite the clear issue with the product, Forever 21 refused to provide an exchange or any form of resolution. The lack of customer support and willingness to stand behind their products is disheartening. As a loyal customer, I expected better from a popular clothing brand like Forever 21.

The shrinking shirts coupled with the store's uncooperative exchange policy have left me with no choice but to share my negative experience. It's essential for customers to be aware of these shortcomings before considering making a purchase from Forever 21.

Bestelling gedaan bij deze winkel omdat er stond dat er geen extra kosten zouden komen. Import en belastingkosten zouden er niet bij komen.
Ik krijg het pakketje thuis met een hele mooie invoice voor import kosten.
Klantenservice meerdere keren geprobeerd, maar zodra ze het probleem zien disconnecten ze mij. Ook het telefoonnummer werkt niet.

Forever21 neem graag contact met me op.

I went into the Lenox Square location and there was a young lady there who was new to me because I live near and go there all the time. When I went to the register to pay for my merch she greeted me with a brilliant smile and clear happiness on her face. We bonded over the style of jeans I was purchasing and I discovered she was a flower child like myself She told me about some jeans that she had purchased and thought I would love and asked if I would like to see them. After she rung me up she checked to ensure her coworkers were in the clear and asked me to wait a minute because there were no more left on the Sales floor but she remembered seeing a bunch in back stock. As she approached me with the jeans in her hand out of nowhere a rude man who I determined was her manager interrupted our conversation by saying she was hard headed and does not listen. If it wasn't for the fact that this young lady was so kind and customer service driven I would have put them down and walked away. I absolutely loved the jeans just ad she thought and got back in the line to purchase. As I was leaving I let her know that I bought the Jean's and thanked her because I truly liked them, I was amazed at not only how she had the eye for my taste which is vastly different from what people wear today but I was most impressed by her friendly and welcoming attitude and in how she exceeded my expectations and went above her basic duties to assist me. I plan on writing to headquarters or the owner because the fact that he could clearly see she was helping a customer I am irate at the fact that he felt the need to chastise her and berate her in my presence. It was uncalled for and totally unprofessional. I'm big on customer service and am not impressed these days with the lack thereof. I'll definitely shop there and look for her again, just as I plan on contacting corporate to tell them that my shopping experience was overshadowed by a rude and disrespectful Manager.

Horrible customer service! Agents are extremely condescending and patronizing and extremely arrogant! Not helpful but very rude and defensive about the bad service and cheap clothes! Save your time and money and go elsewhere!

Jeg havde desværre en virkelig dårlig oplevelse hos forever 21. Jeg købte en kjole, men måtte returnere den, da den var for lille.. herefter viser det sig, at jeg ikke modtog mine penge retur for kjolen, men i stedet har betalt for kjolen 2 gange. Jeg gik herefter til butikken 2 gange for at fortælle min situation og vise beviser på at jeg havde betalt 2 gange. Her oplevede jeg kun dårlig service og de fratog alt ansvar, og sagde, at det ikke var deres ansvar. Jeg vil aldrig vende tilbage til denne butik igen, og jeg ville ikke anbefale nogle at handle der..

I am writing this letter to express my extreme disappointment with the overall experience I had with your company. As a customer who values quality and excellent service, I must say that my recent encounter with your brand has left me thoroughly dissatisfied.

First and foremost, let's talk about the quality of the clothing I purchased from your company. I was under the impression that I was investing in well-made garments, but what I received was far from satisfactory. The materials used were flimsy and felt cheap, and the stitching was haphazard at best. It is disheartening to spend hard-earned money on clothing that falls apart after just a few uses. Your company claims to provide high-quality products, but my experience suggests otherwise.

Furthermore, the customer service I received was absolutely appalling. When I contacted your support team to express my concerns and request a refund or exchange, I encountered nothing but frustration. The representatives I interacted with were unhelpful, dismissive, and lacked basic empathy towards my situation. It felt as if they were more interested in brushing me off rather than addressing my valid concerns as a customer. This level of unprofessionalism and disregard for customer satisfaction is simply unacceptable.

hice un a compra de mucha ropa y accesorio en 3/05/2023, en el tracking number a post en Irlanda dice que el 8/05 recibieron un mensaje que el paquete llegaría. Pero nunca llego,fui muchas veces al correo, que es gente local y muy confiable, y ni entienden qué pasó con el paquete,leo mucho comentario con mi misma situación,me parece más una es ya fa …lo único que quiero es lo reembolso.

I have ok experience over all the quality is ok the price is ok the return is too strict.
I hope they can have better quality too I think is getting worse for the price

Really nice clothes, fast delivery
10/10!