The two friendly blokes who delivered my stuff were great. They had driven a long way and arrived in good time. Then they humped a lot of heavy boxes up to the second floor without a moan or murmur: t... もっと見る
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Mark and Jerome were superb. I appreciate the additional time taken by the team to pack our items so efficiently. Nothing was broken and they reduced the stress levels drasitcally. Mark was clear with... もっと見る
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We had Barry and Cameron from your Totton depot. Both guys were extremely helpful, nothing was to much bother. They worked efficiently, both loading and unloading our goods. We had a good service fr... もっと見る
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The crews were very friendly, respectful and industrious. They packed my kit very dilligently. I am only giving 4 stars because the company sent only 2 persons to pack and load. Which weren't enoug... もっと見る
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企業情報
Fox Group (Moving and Storage) Ltd - Southampton について
当該企業による記述
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Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
連絡先
Calmore Ind Est, Totton, SO40 3SA, Southampton, Hampshire, 英国
- 023 8042 8559
Fox Group (Moving & Storage) Ltd
4.5
優良
50件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 92％に回答しています
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The two friendly blokes who delivered…
The two friendly blokes who delivered my stuff were great. They had driven a long way and arrived in good time. Then they humped a lot of heavy boxes up to the second floor without a moan or murmur: thanks lads. Receiving my stuff, after being in storage for 15 months, ended a stressful period for me; Fox Group communication and service was a great help.
2026年9月25日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you, Andy, for taking the time to leave such a lovely review. We’re really pleased to hear that the team looked after you so well and helped make the final stage of what sounds like a stressful period that little bit easier.
After 15 months in storage, it must have been a great feeling to finally have everything delivered and back with you. We’ll be sure to pass your kind comments on to the crew.
Thank you again for choosing Fox Moving & Storage, and we wish you all the very best in your new home.
Mark and Jerome were superb
Mark and Jerome were superb. I appreciate the additional time taken by the team to pack our items so efficiently. Nothing was broken and they reduced the stress levels drasitcally. Mark was clear with the timing for everything and even completed the task early. They made the experience very comfortable by packing the items for sleep last so I could have one last night ahead of the move the next day. The guys were cheerful and courteous throughout.
2026年9月23日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you, Tom, for such a fantastic review. We’re delighted to hear that Mark and Jerome looked after you so well and helped take some of the stress out of your move.
It’s particularly nice to hear that the team thought ahead and packed things in an order that allowed you to have a comfortable final night before moving. That kind of care and attention is exactly the level of service we aim to provide.
We’ll make sure your kind comments are passed on to Mark and Jerome. Thank you again for choosing Fox Moving & Storage, and we wish you all the very best in your new home.
Outstanding customer service from the…
Outstanding customer service from the initial quote through to move day.
2026年9月16日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you, Jack, for your great feedback. We’re delighted to hear that you received outstanding service from the initial quotation right through to moving day.
We’ll be sure to share your comments with the team. Thank you for choosing Fox Moving & Storage, and we wish you all the very best in your new home.
Competent, Experienced and very friendly staff who were very…
Experienced staff who were very competent and very helpful
2026年9月2日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your kind review, Sarah Jane.
We are really pleased to hear that the experience and professionalism of our team stood out during your move. Knowing that you found everyone competent and helpful is exactly the feedback we hope to receive.
Thank you for choosing Fox. We really appreciate your comments and will be sure to share them with the team.
I’m extremely disappointed with the…
I’m extremely disappointed with the service provided by Fox Moving. What was sold as a full-service move turned into a series of issues that caused significant stress, inconvenience and additional expense for my family.
The move dates were disrupted, resulting in an unexpected one-week gap that required temporary accommodation. On arrival, I was then informed that unpacking, which I understood to be part of the agreed service, would not be carried out. This left our home full of boxes, creating both disruption and a genuine safety concern for our young toddler.
There was also damage to several items, including wardrobe components, shelving and ornaments, along with missing parts that rendered some furniture unusable. To make matters worse, a desk and wardrobe were left unassembled, with missing screws and components not provided.
The standard of packing and labelling was poor. Dirty shoes were packed on top of clothing, a toilet brush was packed alongside hats, and fragile computer monitors were boxed with minimal protection. Labelling was inconsistent, making unpacking far more difficult than it needed to be. In contrast, another removal company involved in the move (Spires) provided an excellent service and even commented on the poor packing standards they observed from Fox.
Despite specifically requesting floor protection due to recently cleaned carpets, very little protection was used. Furniture protection was also inadequate, with blankets simply thrown over items rather than proper wrapping being used.
Overall, the combination of scheduling issues, incomplete service, damaged items, poor packing standards and lack of communication has left us extremely disappointed. I am still awaiting a satisfactory resolution to these issues. I would not recommend based on my experience.
2026年8月31日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your feedback, Mr Darwish.
We are sorry to hear of your disappointment. The circumstances surrounding your move are currently being fully investigated and a balanced review of the service provided and the actual outcome is being undertaken.
At Fox, we always endeavour to do our very best for our customers and take any concerns raised seriously. Once our review is complete, we will respond directly and appropriately to the matters raised.
We had Barry and Cameron from your…
We had Barry and Cameron from your Totton depot. Both guys were extremely helpful, nothing was to much bother. They worked efficiently, both loading and unloading our goods.
We had a good service from the outset, with both Katherine and Kirstey, extremely helpful.
Very good, we would recommend Fox's to anyone who was considering a move.
2026年8月27日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your fantastic review, Leonard.
We are delighted to hear that you received such a good service from the very beginning. It is wonderful to know that Katherine and Kirstey were so helpful throughout the arrangements and that Barry and Cameron continued that experience on moving day.
We will be sure to pass your kind comments on to them all. Knowing that nothing was too much trouble and that the team worked efficiently throughout both loading and unloading is exactly the feedback we love to receive.
Thank you for choosing Fox and for your recommendation. It is greatly appreciated.
Prompt efficient service.
Prompt efficient service.
Excellent staff, especially Mike and Gregg who did all the hard wirk
2026年8月27日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your fantastic review.
We are delighted to hear that you received a prompt and efficient service and that our team made such a positive impression.
A special thank you for recognising Mike and Gregg. We know how physically demanding moving can be, so it is wonderful to hear that their hard work was so appreciated. We will be sure to pass your kind comments on to them both.
Thank you for choosing Fox and for taking the time to share your experience.
5-Star Review
5-Star Review
Fantastic service from Fox’s Moving Company. The team were professional, friendly and extremely helpful throughout the move. They did a fantastic job moving the last of our belongings today and made the whole process quick and stress-free.
Really appreciate all their hard work and would definitely recommend Fox’s to anyone looking for a reliable and professional moving company. ⭐⭐⭐⭐⭐
2026年8月21日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your fantastic review, Cameron.
We are delighted to hear that the team made your move quick and stress free and that you found them professional, friendly and helpful throughout. It is wonderful to know that their hard work helped make the final stage of your move such a positive experience.
Thank you for choosing Fox and for your five star recommendation. We will be sure to pass your kind comments on to everyone involved.
Great moving company
Great moving company. Throughout the whole experience the team were really pleasant and took great care over the move. Thank you.
2026年7月29日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your lovely review, Hannah.
We are delighted to hear that you had such a positive experience with Fox and that the team were pleasant and helpful throughout your move. Taking great care of our customers and their belongings is extremely important to us, so it is wonderful to know this was reflected in the service you received.
Thank you for choosing Fox and for taking the time to share your experience. We really appreciate it.
The crews were very friendly
The crews were very friendly, respectful and industrious.
They packed my kit very dilligently. I am only giving 4 stars because the company sent only 2 persons to pack and load. Which weren't enough and we had to help packing. For unloading, 2 person are enough. We could have packed half the house before their arrival only if the company had dropped the boxes off as per the request im advance.
2026年8月14日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for taking the time to leave such detailed and balanced feedback.
We are delighted to hear that you found our crew friendly, respectful and hardworking, and that your belongings were packed with care and diligence.
We also appreciate your comments regarding the crew size and the requested delivery of boxes beforehand. We understand how having the materials in advance would have allowed you to prepare more yourself and potentially made the packing day easier. Your feedback will be shared with the relevant team so we can review how this was planned and communicated.
Thank you for choosing Fox and for recognising the hard work of the crew. We really appreciate your feedback.
The removals team were excellent
The removals team were excellent. Very Polite and professional as well as being very helpful throughout the move.
2026年7月10日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your fantastic review, Stephen.
We are delighted to hear that our removals team provided such an excellent service and were polite, professional and helpful throughout your move.
We will be sure to pass your kind comments on to the team. Thank you for choosing Fox and for taking the time to share your experience.
What made your experience great? Brilliant Service from a Hardworking Team
What made your experience great?
The staff were brilliant from start to finish. They worked extremely hard over two very hot days and remained professional throughout.
What is the company doing well?
The company clearly has a hardworking and reliable team. The staff were polite, organised, and showed real commitment, even during the hottest days on record.
2026年6月26日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your wonderful review, Ryan.
We really appreciate you taking the time to recognise the efforts of our team. Moving home is demanding at the best of times and even more so during exceptionally hot weather, so your comments about their professionalism, hard work and commitment are especially rewarding to read.
We are delighted that you found the team to be polite, organised and reliable throughout your move. Your feedback reflects exactly the standards we strive to deliver, and we will be sure to share your kind words with everyone involved.
Thank you for choosing Fox and for your recommendation.
one of the lads used the 'f' word..some…
one of the lads used the 'f' word..some boxes clearly labelled enough.slap -dash???.{scribbled}...broken kitchen bin lid...very slight chip on large coffee table...but the fellas {other than above}...extremely good!!!
2026年5月29日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you for your feedback, Antoinette.
We are pleased to hear that, overall, you found the team extremely good and that they worked hard throughout your move. However, we are sorry to learn of the issues you experienced.
We expect all of our team members to maintain professional standards at all times, and we apologise if language was used that you found inappropriate. We are also sorry to hear that some boxes may not have been labelled as clearly as expected and that there was damage to your kitchen bin lid and a slight chip to your coffee table.
Your comments are important to us and will be shared with the relevant management team so that we can review what happened and continue to improve our service. We do appreciate your balanced feedback and your recognition of the crew’s efforts.
Thank you for choosing Fox and we wish you all the best in your new home.
Kind regards,
The Fox Team
Brilliant team
Brilliant team. Moved us with care and very helpful through the whole process from initial booking to new home delivery.
2026年2月18日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Christopher, thank you for your fantastic feedback. We are delighted to hear the team looked after your move with such care and were helpful throughout the entire process, from the initial booking right through to delivery at your new home. Your kind comments and support are greatly appreciated.
Fox Group (Moving and Storage) Ltd - Southampton からの回答
That’s great to hear! It’s important to ensure that everything is managed with care to achieve the best outcomes.
The two removal men help me and my…
The two removal men help me and my family move with ease and was very accommodating. I couldn’t have achieved the transition as easy with out this company, many thanks to the Fox Group with time frame I had and the way they handled my possession’s.
2026年5月6日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you so much for your kind words, Matthew! We’re thrilled to hear that our team made your move so smooth and accommodating. We truly appreciate your trust in the Fox Group and are delighted to have been able to assist you during your transition. If you need any further assistance in the future, please don’t hesitate to reach out. Many thanks again!
The crew were great and did everything…
The crew were great and did everything above expectation. Job completed ahead of schedule
2026年5月7日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Georgia, thank you for the fantastic feedback. We are delighted to hear the crew exceeded expectations and completed the job ahead of schedule. We appreciate your support and look forward to helping again in the future.
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Alex, thank you for the lovely feedback. We are so pleased to hear the team were brilliant and made such a positive impression. We really appreciate your support and hope to work with you again in the future.
Moving day
Arrived on time, very careful and efficient.
Solicitors taking too long, nearly missed the move but Fox put on extra men to get us moved in on the day.
2026年4月28日
Fox Group (Moving and Storage) Ltd - Southampton からの回答
Thank you, Graham, for your feedback! We are so pleased to hear the team were on time, careful and efficient throughout your move.
We understand how stressful delays can be, so it is great to know the team were able to step in, add extra support and still get you moved in on the day.
We really appreciate you taking the time to share your experience!
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